Edgar Amaya with Accruent

Scott MacKenzie — Tue, 24 Oct 2023 15:00:00 +0000

On this episode of Industrial Talk, we're onsite at Accruent Insights and chatting with Edgar Amaya, Vice President, Enterprise Customer Success with Accruent about Maintaining a close relationship with your customers to ensure success. Here are the key takeaways:

Automation and customer success in various industries. 0:03
- Edgar Amaya discusses his role leading customer success at occurrent, working with various industries and products.
Automation and efficiency in the telecom industry. 3:10
- Edgar has over 9 years of experience in the telecom industry, starting as a site engineer and now working in a business unit serving mobile operators and tower providers.
- Edgar is hearing from customers how to scale and automate their operations with limited resources, and is finding conversations around finding people and keeping the lights on while also automating tasks.
- Industry leaders face challenges in post-COVID era, prioritizing automation and efficiency while maintaining competitive customer experience.
Automation, AI, and resource allocation in business. 7:14
- Amazon aims to achieve two-hour delivery with automation, despite labor constraints.
- Edgar: AI and automation liberate resources for more creative work.
Customer success and the role of small to mid-sized companies in the digital age. 11:50
- Small to mid-sized companies face challenges in remaining competitive in a rapidly changing market.
- Edgar is optimistic about the future of technology, believing that large organizations will make it easier for small and medium-sized companies to use tools without relying on consultants.
- Scott MacKenzie invites listeners to connect with Edgar on LinkedIn for customer success insights.
- Edgar encourages listeners to reach out to him through LinkedIn or email for conversation around customer success.

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EDGAR AMAYA'S CONTACT INFORMATION:

Personal LinkedIn: https://www.linkedin.com/in/edgar-amaya-/

Company LinkedIn: https://www.linkedin.com/company/accruent/

Company Website: https://www.accruent.com/

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