Accruent – Industrial Talk

Pete Mansel with Accruent

Scott MacKenzie — Wed, 30 Oct 2024 15:00:00 +0000

Industrial Talk is onsite at Accruent Insights and talking to Pete Mansel, CSO at Accruent about “Providing a comprehensive technology suite to address today’s asset challenges”.

Pete Mansel, Chief Sales Officer at Accruent, discussed the evolution of their global sales strategy, emphasizing integrated solutions to meet client needs. He highlighted the importance of connected workflows and reducing vendor reliance. Mansel shared a success story of a pipeline company centralizing their engineering documents, which took nine months and continues with ongoing enhancements. He noted trends such as digital transformation, cloud adoption, and the regulatory landscape, particularly in Australia and New Zealand. Mansel also touched on the application of AI in predictive maintenance and the need for automation due to labor market challenges.

Action Items

[ ] Connect with Pete Mansell on LinkedIn or email him at pete.mansell@accruent.com.

Outline

Introduction and Welcome

Scott MacKenzie welcomes listeners and thanks them for their support, emphasizing the platform's celebration of industrial professionals.
Scott mentions the event location in San Antonio, Texas, and notes the lively atmosphere.
Scott introduces Pete Mansel, Chief Sales Officer at Crew, and sets the stage for discussing sales trends.

Pete Mansel's Background and Role

Pete Mansell provides a brief background, mentioning his six-year tenure at Crew and the transformation of the company into an enterprise software company.
Pete elaborates on the global nature of his role, mentioning teams in North America, Europe, Latin America, Australia, and New Zealand.
He discusses the collaboration required across different time zones and the importance of unifying the global team.
Pete highlights the diverse portfolio of solutions offered by Crew, including asset management and workplace solutions.

Strategic Approach to Integrated Solutions

Scott and Pete discuss the strategic goal of providing comprehensive, integrated solutions rather than point solutions.
Pete explains that many clients prefer integrated suites to reduce the number of vendors and drive greater efficiencies.
He emphasizes the importance of connected workflows and bringing together best-of-breed technologies to provide a common platform.
Pete mentions the role of change management in helping clients transition to integrated solutions.

Customer Relationships and Value Propositions

Pete discusses the importance of understanding customer pain points and developing a vision for their future needs.
He explains the process of collaborating with customers to create project plans and develop value propositions.
Pete highlights the importance of demonstrating quantifiable ROI and working with customers to refine business models.
He shares an example of a large pipeline company that centralized their engineering documents to improve efficiency and safety.

Success Stories and Customer Partnerships

Pete shares a success story about a pipeline company that centralized their engineering documents using Crew's solutions.
He explains how the company standardized on a common platform, improving training, knowledge sharing, and maintenance.
Pete mentions the nine-month initial project and the ongoing partnership with the company for continuous improvement.
He discusses the importance of staying ahead of the curve with new capabilities and innovations.

Trends and Future Directions

Pete identifies trends such as the push for holistic offerings, digital transformation, and a cloud-first mindset.
He mentions the regulatory landscape, particularly in Australia and New Zealand, and the need for cloud infrastructure.
Pete discusses the importance of integrated platform offerings and the role of AI in predictive maintenance.
He shares examples of clients looking to automate workflows and reduce the human element in processes.

AI and Digital Transformation

Pete talks about the application of AI in predictive maintenance and the importance of leveraging technology to scale productivity.
He mentions internal experiments with AI at Crew and the goal of embedding AI within their products.
Pete shares an example of a client looking to automate work orders using IoT sensors and AI-based rules engines.
He discusses the impact of AI on addressing labor market challenges and the need for digital-first technologies.

Closing Remarks and Contact Information

Scott MacKenzie wraps up the conversation, emphasizing the importance of AI and aggregation in making organizations more efficient.
Pete Mansel provides his contact information, encouraging listeners to connect with him on LinkedIn or via email.
Scott thanks Pete for his insights and highlights the importance of reaching out to Pete for further discussions.
The podcast concludes with a call to action for listeners to engage with the platform and amplify their voices.

If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation.

Finally, get your exclusive free access to the Industrial Academy and a series on “Why You Need To Podcast” for Greater Success in 2023. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy!

PETE MANSEL'S CONTACT INFORMATION:

Personal LinkedIn: https://www.linkedin.com/in/pmansel/

Company LinkedIn: https://www.linkedin.com/company/accruent/

Company Website: https://www.accruent.com/

PODCAST VIDEO:

THE STRATEGIC REASON “WHY YOU NEED TO PODCAST”:

OTHER GREAT INDUSTRIAL RESOURCES:

NEOM: https://www.neom.com/en-us

Hexagon: https://hexagon.com/

Arduino: https://www.arduino.cc/

Fictiv: https://www.fictiv.com/

Hitachi Vantara: https://www.hitachivantara.com/en-us/home.html

Industrial Marketing Solutions: https://industrialtalk.com/industrial-marketing/

Industrial Academy: https://industrialtalk.com/industrial-academy/

Industrial Dojo: https://industrialtalk.com/industrial_dojo/

We the 15: https://www.wethe15.org/

YOUR INDUSTRIAL DIGITAL TOOLBOX:

LifterLMS: Get One Month Free for $1 – https://lifterlms.com/

Active Campaign: Active Campaign Link

Social Jukebox: https://www.socialjukebox.com/

Industrial Academy (One Month Free Access And One Free License For Future Industrial Leader):

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The post Pete Mansel with Accruent appeared first on Industrial Talk.

Kristi Flores with Accruent

Scott MacKenzie — Wed, 23 Oct 2024 15:00:00 +0000

Industrial Talk is onsite at Accruent Insights and talking to Kristi Flores, CMO at Accruent about “It’s all about listening and solving today’s customer’s challenges”.

Scott MacKenzie hosts an industrial talk podcast episode featuring Christie Flores, head of marketing and SVP of partner programs at Accruent. Christie discusses the importance of customer engagement and collaboration at the Accruent Insights 2024 conference in San Antonio, highlighting the event's significance for the company and its 500 attendees. She emphasizes the company's focus on innovation, user-friendly products, and cloud-first strategy. Christie also mentions the integration of AI and machine learning, supported by Ford of, to enhance business operations across various departments. The conversation underscores the value of community, networking, and continuous improvement in technology.

Action Items

[ ] Connect with Kristi Flores, SVP of Marketing and Partner Programs at Accruent, on LinkedIn or through the company website to discuss Accruent's solutions and how they can help your business.
[ ] Explore how Accruent is leveraging AI and cloud technology to enhance their products and services, and understand how these capabilities can benefit your organization.
[ ] Participate in Accruent's future user conferences and events to stay engaged with the company's product roadmap, provide feedback, and collaborate with other customers.

Outline

Accruent Insights 2024 Overview

Scott MacKenzie introduces the podcast and welcomes listeners, emphasizing the importance of industrial professionals and their contributions.
Scott mentions the current event, Accruent Insights 2024, held in San Antonio, Texas, highlighting its significance and the company's impact.
Kristi Flores, the head of marketing and SVP of partner programs, joins the conversation, expressing her excitement about the event.
Scott and Kristi discuss the venue's suitability for bringing people together, contrasting it with last year's venue at the Gaylord.

Kristi Flores' Role and Event Importance

Kristi introduces herself, detailing her responsibilities as the head of marketing and SVP of partner programs.
Scott inquires about how Christie and her team distill the insights from the event into actionable items for customers.
Kristi explains the various ways information is gathered, including one-on-one meetings and larger conferences, emphasizing the value of customer feedback.
Kristi shares an example of a meeting where customer ideas sparked significant breakthroughs, highlighting the power of collaboration.

Roadmaps and Innovation

Scott asks about the roadmaps for each platform and solution, seeking clarification on how they are communicated to customers.
Kristi describes the holistic vision for the company, focusing on connected ecosystems and efficient workflows.
She provides examples of how products like Red Eye Maintenance are integrated to enhance customer experience.
Kristi emphasizes the company's commitment to innovation, mentioning disruptive technologies like current space intelligence.

User Experience and Cloud Strategy

Scott and Kristi discuss the importance of user experience, aiming for intuitive interfaces that minimize clicks and provide immediate insights.
Kristi highlights the company's focus on making products user-friendly and predictive, enhancing customer efficiency.
Scott inquires about the company's transition to a cloud-first strategy, and Kristi confirms the shift, citing security and innovation as key drivers.
Kristi explains the benefits of cloud-based updates, including continuous delivery and reduced downtime for customers.

Customer Feedback and Collaboration

Scott asks if the company looks back at customer feedback to implement requested features, and Kristi confirms that it is a gratifying process.
Kristi emphasizes the value of community and networking at the event, where customers share tips and ideas to help each other.
Scott and Kristi discuss the importance of collaboration and the willingness to talk, given the rapid pace of technological change.
Kristi shares an example of a collaborative dinner with customers, highlighting the generosity and support within the community.

AI and Innovation with Fortive

Scott inquires about the company's relationship with Fortive and how AI is being integrated into their solutions.
Kristi explains the various ways they collaborate with Fortive, including access to a team of data scientists and digital marketing support.
She describes a recent hackathon focused on AI, where teams pitched ideas to accelerate business goals and challenges.
Kristi emphasizes the importance of making AI approachable and providing space for teams to think big and share ideas.

AI Impact and Prioritization

Scott asks how the company prioritizes AI and its impact on business, seeking examples of deployed AI solutions.
Kristi explains that AI is used to address business priorities, aiming to enhance efficiency, creativity, and productivity.
She provides examples of AI use across different departments, including product engineering, legal, and marketing.
Kristi highlights the importance of using AI as an accelerant and enabler, driving faster and better solutions.

Connecting with Kristi Flores

Scott asks how listeners can connect with Kristi if they want to be part of the company's solutions or have needs they want to discuss.
Kristi suggests connecting via LinkedIn or finding her information on the company's website.
Scott reiterates the importance of collaboration, innovation, and education, encouraging listeners to reach out and have conversations.
Scott wraps up the podcast, emphasizing the value of technology and solutions provided by companies like Accruent, and invites listeners to stay tuned for more conversations.

If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation.

KRISTI FLORES' CONTACT INFORMATION:

Personal LinkedIn: https://www.linkedin.com/in/kristiflores/

Company LinkedIn: https://www.linkedin.com/company/accruent/

Company Website: https://www.accruent.com/

PODCAST VIDEO:

THE STRATEGIC REASON “WHY YOU NEED TO PODCAST”:

OTHER GREAT INDUSTRIAL RESOURCES:

NEOM: https://www.neom.com/en-us

Hexagon: https://hexagon.com/

Arduino: https://www.arduino.cc/

Fictiv: https://www.fictiv.com/

Hitachi Vantara: https://www.hitachivantara.com/en-us/home.html

Industrial Marketing Solutions: https://industrialtalk.com/industrial-marketing/

Industrial Academy: https://industrialtalk.com/industrial-academy/

Industrial Dojo: https://industrialtalk.com/industrial_dojo/

We the 15: https://www.wethe15.org/

YOUR INDUSTRIAL DIGITAL TOOLBOX:

LifterLMS: Get One Month Free for $1 – https://lifterlms.com/

Active Campaign: Active Campaign Link

Social Jukebox: https://www.socialjukebox.com/

Industrial Academy (One Month Free Access And One Free License For Future Industrial Leader):

Business Beatitude the Book

TAP INTO YOUR INDUSTRIAL SOUL, RESERVE YOUR COPY NOW! BE BOLD. BE BRAVE. DARE GREATLY AND CHANGE THE WORLD. GET THE BUSINESS BEATITUDES!

Reserve My Copy and My 25% Discount

The post Kristi Flores with Accruent appeared first on Industrial Talk.

Amanda Ortiz with Accruent

Scott MacKenzie — Fri, 12 Jan 2024 15:00:00 +0000

On this episode of Industrial Talk, we're onsite at Accruent Insights and chatting with Amanda Ortiz, Training and Development with Accruent about Training, Education, Development are the cornerstones to optimizing your technology. Here are the key takeaways:

Industrial IoT security and its benefits. 0:00
- Palo Alto Networks reports improved ROI and reduced complexity with industrial IoT security.
CMMS training and customer support. 2:15
- Amanda Ortiz is passionate about helping people get the most out of their CMMS software, and she creates scripts for maintenance connection videos that are free for all customers.
- Amanda informs clients about the Accruent Academy training available to them, but admits that some may not be aware of it due to turnover in CMMS admins.
Maintaining software knowledge and updates. 5:07
- Amanda discusses the challenges of keeping up with software updates and customer requests, mentioning the importance of constant learning and professional services support.
- Scott MacKenzie asks how the team maintains relevance in a rapidly changing landscape, with Amanda highlighting the importance of staying up-to-date on best practices and software updates.
Software education and growth. 8:07
- Amanda emphasizes the importance of helping customers discover software features to make their job easier, despite their busy schedules.
- Amanda emphasizes the importance of education and keeping up with market changes in the dynamic software industry.
- Amanda highlights the growth of their team's video content, including integrations with different products and a desire for more fun and creative content.
Leveraging technology for training and development. 12:20
- Amanda Ortiz is a trooper on industrial talk, leveraging technology and education to ensure success.
- Connect with Amanda on LinkedIn to learn more about her work in training and development.

Also, get your exclusive free access to the Industrial Academy and a series on “Why You Need To Podcast” for Greater Success in 2024. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy!

AMANDA ORTIZ'S CONTACT INFORMATION:

Company LinkedIn: https://www.linkedin.com/company/accruent/

Personal LinkedIn: https://www.linkedin.com/in/amanda-ortiz2020/

Company Website: https://www.accruent.com/

PODCAST VIDEO:

OTHER GREAT INDUSTRIAL RESOURCES:

Industrial Marketing Solutions: https://industrialtalk.com/industrial-marketing/

Industrial Academy: https://industrialtalk.com/industrial-academy/

Palo Alto Networks: https://www.paloaltonetworks.com/ot-security-tco

Industrial Dojo: https://industrialtalk.com/industrial_dojo/

We the 15: https://www.wethe15.org/

YOUR INDUSTRIAL DIGITAL TOOLBOX:

LifterLMS: Get One Month Free for $1 – https://lifterlms.com/

Active Campaign: Active Campaign Link

Social Jukebox: https://www.socialjukebox.com/

Industrial Academy (One Month Free Access And One Free License For Future Industrial Leader):

Business Beatitude the Book

TAP INTO YOUR INDUSTRIAL SOUL, RESERVE YOUR COPY NOW! BE BOLD. BE BRAVE. DARE GREATLY AND CHANGE THE WORLD. GET THE BUSINESS BEATITUDES!

Reserve My Copy and My 25% Discount

The post Amanda Ortiz with Accruent appeared first on Industrial Talk.

Jason Krause with Accruent

Scott MacKenzie — Thu, 09 Nov 2023 15:00:00 +0000

On this episode of Industrial Talk, we're onsite at Accruent Insights and chatting with Jason Kraus, Solutions Consultant with Accruent about Document Management – Challenges and Opportunities. Here are the key takeaways:

Securing operational technology with zero trust. 0:00
- Palo Alto Networks offers Zero Trust security for operational technology, simplifying management and providing comprehensive visibility and protection.
Industrial software for asset management. 1:15
- Scott MacKenzie interviews Speaker 2 at CES, marveling at the hotel's atrium.
- Jason is a solution consultant focused on Meridian, a 30-year-old software solution for engineering, document management, and project lifecycle management.
- Jason explains how Meridian helps customers manage CAD files, equipment data, and engineering documentation to ensure accuracy and efficiency in the field.
Managing legacy documents in construction industry. 5:25
- Meridian's legacy document management system must adapt to keep up with evolving technology, such as BIM and digital twin, to remain competitive.
- Meridian system helps manage document updates in real-time, accounting for dynamic changes.
Digitizing documents for improved accessibility and audit trails. 9:10
- Jason discusses the importance of real-time updates in the field, using a mobile app or web app to redraw location of pipes and flip a flag for engineering attention.
- Jason also highlights the democratization of information through shared documents, allowing operators and technicians to easily access and update information related to equipment.
- Jason discusses the importance of maintaining document history and story through red lines and audit trails, highlighting the need for organizations to keep records of critical and expensive documents.
- Partners can be brought in to digitize and make documents searchable, with OCR programs using machine learning and AI to extract text from documents with different handwriting styles and directions.
Critical engineering documents and asset management. 13:26
- Jason emphasizes the importance of linking engineering documents to assets for easy access and trustworthiness.
- Jason shares their experience working in the chemicals, oil, and gas industry, installing and supporting Meridian software for a major refinery.
- Speaker 2 discusses the importance of concurrent engineering in managing changes to documents, allowing multiple people to make changes independently across different projects.
- Jason highlights the benefits of using a system that enables these changes, including the ability to overlay documents and see where they have been modified.
Document management and Meridian software. 17:48
- Passionate belief in change leads to successful implementation.
- Jason Cross discusses document management solutions with Scott MacKenzie.

Also, get your exclusive free access to the Industrial Academy and a series on “Why You Need To Podcast” for Greater Success in 2023. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy!