Scott MacKenzie hosts a podcast discussing the University of Missouri's transition to a new event management software (EMS) and advanced space intelligence (ASI) system. Kate, Brittany, and Tina from the University of Missouri detail how the new system will streamline processes, save time, and improve efficiency. The current system is outdated and siloed, leading to inefficiencies in booking and managing events. The new EMS will centralize operations, provide better data, and enhance customer service. The transition is expected to take 6-8 months, with a focus on training and data import. The ASI system will help with space utilization and planning, aiding in future building design and event management.

Action Items

• [ ] Implement the EMS system within the next 2-3 months
• [ ] Provide training to campus departments on the new EMS system
• [ ] Explore the capabilities of the ASI system and provide feedback to Accruent to improve the product for higher education use
• [ ] Involve the event management team in the design and planning of new campus buildings to ensure appropriate event spaces are included
• [ ] Utilize the data and reporting capabilities of the EMS and ASI systems to make data-driven decisions about campus event space needs

Outline

Introduction and Event Context

• Scott MacKenzie introduces the podcast and its focus on industrial innovations and trends.
• The podcast is broadcasting from the site of the event, though there is some confusion about the location.
• Scott introduces the three guests: Kate, Brittany, and Tina from the University of Missouri.
• The event is described as a great opportunity for networking and problem-solving in higher education.

Guest Introductions and Backgrounds

• Kate shares her background, having been at the University of Missouri for over 15 years and playing a key role in configuring their event management software (EMS).
• Kate's work on EMS led to a significant increase in revenue for the university.
• Brittany discusses her background, including her military family and her roles at the University of Missouri, including her current position as Director of Events and Hospitality Management.
• Tina provides a brief background, mentioning her role in managing operations at Missouri S&T and her involvement in the transition to the new event management system.

Current Systems and Challenges

• Kate explains the current system used at the University of Missouri, which is not user-friendly and does not provide a centralized approach to event management.
• The new system, EMS, is described as a comprehensive tool that includes communication, pricing, and booking features, making it easier for clients to use.
• The current system does not allow for live availability checks, leading to inefficiencies and time-consuming processes.
• The new system is expected to save significant time and improve the overall user experience.

Transition to New System

• Brittany and Tina discuss the transition to the new EMS system, which will centralize all event-related processes and improve efficiency.
• The new system will allow clients to book events online, reducing the need for manual processes and saving time.
• The transition is expected to take two to three months, with a focus on training and ensuring a smooth implementation.
• The new system will also provide better data and reporting capabilities, which will be beneficial for managing and planning events.

Impact of New System on Operations

• The new system is expected to free up time for staff, allowing them to focus on more important tasks and improving customer service.
• The system will also provide better data and reporting capabilities, which will help in making informed decisions and improving operations.
• The new system will allow for better management of outdoor spaces and other facilities, improving the overall experience for clients.
• The transition to the new system is seen as a significant opportunity to improve efficiency and service quality at the university.

Space Intelligence and Future Plans

• The new system, EMS, includes a feature called Space Intelligence, which provides utilization data and other insights to help manage spaces more effectively.
• The Space Intelligence feature is designed to help manage people count in spaces and provide utilization data, which is valuable for planning and decision-making.
• The university is looking forward to using the Space Intelligence feature to improve the management of their facilities and make better decisions.
• The new system and Space Intelligence feature are seen as key tools for future growth and improvement at the university.

Conclusion and Contact Information

• Scott MacKenzie wraps up the conversation, highlighting the importance of the new system and the positive impact it will have on the university.
• The guests provide contact information for those interested in learning more about the new system and their work.
• The podcast encourages listeners to connect with the guests on LinkedIn for more insights and updates.
• The conversation ends with a positive note, emphasizing the importance of innovation and collaboration in improving higher education operations.

Scott MacKenzie interviews Brian Brzinski, CEO of Advanced Management Systems and Services (AMSS), at the Insight event in San Antonio, Texas. Brzinski discusses his journey from a steel mill laborer to founding AMSS 14 years ago, which provides consulting services to manufacturers and facility managers. He emphasizes the importance of pragmatic approaches to AI and IoT implementation, helping clients optimize their systems without unnecessary expenditure. Brzinski also highlights the challenges of staffing and training in the industry, offering solutions like six-month trial periods for staffing. He concludes by discussing the future of AI in automating decision-making processes and the necessity of cybersecurity in digital transformation.

Action Items

• [ ] Connect with Brian Brzinski on LinkedIn.
• [ ] Reach out to AMSS through their website at AMSSconsulting.com or by emailing Brian directly at B.brzinski@AMSSconsulting.com
• [ ] Participate in AMSS's monthly roundtable discussions to hear from industry experts.

Outline

Introduction and Welcome

• Scott MacKenzie introduces the podcast and its focus on industry professionals.
• Scott thanks the listeners for their support and highlights the importance of industry professionals.
• The podcast is broadcasting live from the Insight event in San Antonio, Texas.
• Scott introduces Brian Brzinski, the founder of Advanced Management Systems and Services, and sets the stage for the discussion.

Brian Brzinski's Background

• Brian shares his background, starting as a laborer in a steel mill in 1994.
• He worked his way up to a journeyman electrician and then to a director in a $5 billion company.
• Brian founded his consulting firm 14 years ago to support manufacturers and facility managers.
• His firm has worked with clients like Blue Apron and GE Appliances, focusing on continuous improvement and pragmatic approaches.

The Aha Moment and Company Vision

• Brian discusses the aha moment that led him to start his consulting firm.
• He noticed a gap in communication between technical and upper management levels.
• Brian's firm helps clients optimize their processes and make them actionable.
• The focus is on tailoring solutions to specific needs rather than a shotgun approach.

Digital Transformation and AI

• Scott and Brian discuss the importance of digital transformation and AI in manufacturing.
• Brian explains how his firm helps clients optimize their AI and IoT systems.
• The goal is to avoid buying unnecessary sensors and to ensure data is actionable.
• Brian emphasizes the importance of training AI to be more efficient and effective.

Staffing and Training Challenges

• Brian highlights the challenges of staffing and training in the industry.
• His firm offers a six-month trial period for staffing, with a guarantee to replace employees if they don't work out.
• Training is offered in various formats, including on-site and online webinars.
• The focus is on making training relevant to specific roles and needs within the organization.

Cybersecurity and Cloud Solutions

• Scott and Brian discuss the importance of cybersecurity in digital transformation.
• Brian explains the benefits and challenges of on-prem and cloud-based solutions.
• The focus is on maintaining security and ensuring data is protected.
• Brian emphasizes the need for IT involvement in security assessments and protocols.

Future of AI and Reporting

• Brian predicts the future of AI will involve more robust learning and better reporting.
• The goal is to automate responses and unburden technical resources.
• Brian emphasizes the importance of making data actionable and efficient.
• The focus is on making labor more effective and efficient through AI and automation.

Closing Remarks and Contact Information

• Scott and Brian discuss the importance of connecting with industry experts and staying informed.
• Brian provides his contact information and encourages listeners to reach out.
• Scott thanks Brian for his insights and encourages listeners to connect with him on LinkedIn.
• The podcast wraps up with a reminder of the importance of digital transformation and collaboration.

Scott MacKenzie hosts an industrial podcast discussing data analytics and AI with Charlie Boyle, VP of Advanced Solutions at Accruent. Boyle highlights the importance of data in decision-making, emphasizing the need for automated solutions to manage the vast amounts of data being generated. He discusses Accruent's mission to unify the built environment through IoT and advanced analytics, focusing on predictive maintenance, energy management, and space intelligence. Boyle also mentions the use of generative AI to assist aging technicians and improve maintenance efficiency. The conversation underscores the transformative power of data and AI in enhancing business operations and problem-solving.

Action Items

• [ ] Explore using generative AI to document maintenance technician knowledge and provide guidance to junior technicians.
• [ ] Investigate using sensor data and analytics to audit energy usage and bills, and automate HVAC controls.
• [ ] Connect with Charlie Boyle on LinkedIn to further discuss Accruent's data analytics and AI initiatives.

Outline

Accruent Insights Event Introduction

• Scott MacKenzie introduces the Industrial Talk podcast, emphasizing its focus on industry innovations and celebrating professionals.
• Scott highlights the importance of data and AI in the industrial sector, setting the stage for the discussion.
• The event, Accruent Insights, is taking place in San Antonio, Texas, with a focus on problem-solving and customer obsession.
• Scott introduces Charlie Boyle, VP of Advanced Solutions at Accruent, who will discuss data analytics and AI.

Charlie Boyle's Background and Experience

• Charlie Boyle shares his background, including his role as VP and General Manager of Advanced Solutions at Accruent.
• He has over 25 years of experience in advanced analytics and data science, previously serving as Chief Data Scientist at Honeywell and Chief Analytics Officer at a telematics company.
• Charlie discusses his journey and the various analytic use cases he has encountered in different industries and verticals.
• Scott and Charlie reflect on the rapid advancements in AI and generative AI, particularly with the advent of tools like ChatGPT.

The Role of Data and AI in Business Efficiency

• Charlie explains the importance of data in today's business environment, emphasizing the need for automated solutions to manage large data sets.
• He discusses the concept of decision intelligence, which involves turning data into actionable insights.
• Scott and Charlie delve into the challenges of managing large amounts of data and the role of AI in generating actionable insights.
• They discuss the potential of AI in various industries, including retail and HVAC, and the importance of proactive maintenance.

Accruent's Mission and Data Platform

• Charlie outlines Accruent's mission to unify the built environment through IoT and advanced solutions.
• He explains the role of Accruent's data platform in managing reporting, business intelligence, and insights generation.
• Accruent's IoT analytics platform connects sensors to assets, providing telemetry data and predictive models to solve business challenges.
• Scott and Charlie discuss the importance of proactive maintenance in industries like retail, where preventing food spoilage can save significant costs.

Evaluating AI Use Cases and Customer Validation

• Charlie describes Accruent's “dream process” for evaluating AI use cases, which includes problem validation, customer validation, and business model validation.
• He mentions the partnership with Ford's Data Science Center of Excellence (Fort) in building rapid prototypes and MVPs.
• The focus is on creating solutions that provide real value to customers, distinguishing between “nice to have” and essential solutions.
• Scott emphasizes the importance of AI in providing actionable insights without requiring users to search for information.

Future Use Cases and Generative AI

• Charlie highlights three primary use cases for Accruent: space intelligence, occupancy analytics, and predictive maintenance.
• He discusses the importance of generative AI in assisting aging technicians and transferring knowledge to the younger generation.
• Scott and Charlie explore the potential of generative AI in providing accurate and actionable answers for maintenance tasks.
• They discuss the challenges of validating generative AI solutions and ensuring accuracy in responses.

Energy Management and HVAC Use Cases

• Charlie introduces energy management as a key area for Accruent, focusing on auditing energy bills and reducing costs.
• He explains how sensors can be used to compare meter readings with energy bills, leading to significant savings for clients.
• Scott and Charlie discuss the potential of energy management in controlling HVAC systems and optimizing energy usage.
• Charlie shares his personal experience with HVAC use cases from his time at Honeywell, highlighting the complexity of managing multiple HVAC units in large institutions.

Conclusion and Contact Information

• Scott wraps up the conversation, emphasizing the importance of data collection and AI in generating tactical insights.
• He encourages listeners to reach out to Charlie Boyle on LinkedIn for further collaboration and innovation.
• Scott reiterates the key themes of the podcast: education, collaboration, and innovation.
• The podcast concludes with a reminder of the importance of data in driving industrial innovations and solving real-world problems.

Action Items

• [ ] Explore opportunities for integrating RedEye with other systems to create a more connected workflow.
• [ ] Provide training and ongoing support to customers to ensure successful adoption of the RedEye solution.
• [ ] Follow up with Cisco on LinkedIn to discuss further collaboration opportunities.

Outline

Introduction to the Podcast and Event

• Scott MacKenzie introduces the podcast, emphasizing its focus on industry professionals and innovations.
• Scott thanks the audience for their support and mentions the podcast's data-backed popularity.
• The podcast is broadcasting live from the Accruing Insights event in San Antonio, highlighting the event's atmosphere and purpose.
• Scott introduces Cisco Sara, the guest for the episode, and sets the stage for discussing the RedEye product.

Overview of Red Eye and Its Origins

• Cisco Sara shares that RedEye is an Australian product developed by two engineers to address information accessibility issues in their company.
• The founders discovered that existing solutions did not meet their needs, leading them to create RedEye.
• Red Eye aims to make it easy for users to find and access the information they need for their jobs.
• The product is built for collaboration and does not charge per user, allowing unlimited access to the platform.

Unique Features and Collaborative Capabilities of RedEye

• RedEye is designed for collaboration and does not charge per user, unlike most document management systems.
• The platform democratizes information, making it accessible to various teams like engineering, operations, maintenance, construction, legal, marketing, and procurement.
• RedEye uses a Google-like search functionality to quickly locate documents, making it user-friendly even for non-experts.
• The system supports various methods to access documents, including QR codes and GPS, enhancing usability in the field.

Version Control and Workflow Management

• Red Eye uses version control to ensure the accuracy and reliability of documents, especially in the field.
• The system identifies the correct version of a document based on approval workflows, maintaining data integrity.
• Users can mark up documents in the field and submit them for review and approval through various methods, including mobile solutions and QR codes.
• The system includes tools to prevent “pencil whipping” and ensure proper updates and approvals.

Integration with Accruent and Future Directions

• Red Eye has been acquired by Accruent, which brings additional support and integration opportunities.
• Accruent's Asset Management Suite allows for seamless integration with other systems like Maintenance Connection, enhancing workflows.
• The future of Red Eye includes exploring AI capabilities to improve document management and data relevance.
• AI can help in data cleanup, validation, and making recommendations based on historical data, enhancing the system's functionality.

Challenges and Onboarding Process

• The initial process of digitizing and cleaning up documents can be challenging, depending on the health of the organization's data.
• RedEye provides a personalized approach to onboarding, helping customers get their data in a usable format.
• The system is designed to be intuitive and requires minimal training, making it easy for users to adopt.
• RedEye offers ongoing support and training to ensure customer success and maximize the system's benefits.

Conclusion and Contact Information

• Scott MacKenzie wraps up the episode, expressing his admiration for RedEye and its capabilities.
• Cisco Sara provides his contact information, inviting listeners to connect on LinkedIn for further discussions.
• Scott encourages collaboration and problem-solving within the industrial community.
• The podcast thanks the audience for their support and participation, promoting future episodes and the Industrial Talk family.

Scott MacKenzie hosts the Industrial Talk podcast, celebrating industrial professionals who innovate and solve problems. At the Accruent Insights event in San Antonio, Texas, Scott interviews Noah Reding, General Manager for Accruent's Workplaces Business. Noah discusses the importance of customer-centricity and collaboration, highlighting the complementary products EMS and Famous 360, which focus on space management and facility maintenance. He explains the concept of smart buildings, emphasizing predictive maintenance and energy optimization. Noah also touches on the future of space management, the impact of hybrid work, and the use of data from sensors and Wi-Fi to optimize space utilization.

Action Items

• [ ] Reach out to Noah Reding on LinkedIn (Noah Reding) to collaborate further.

Outline

Introduction and Welcome to Industrial Talk Podcast

• Scott MacKenzie, highlighting his passion for industry innovations and trends.
• Scott welcomes listeners to the Industrial Talk Podcast, celebrating industrial professionals for their boldness and problem-solving skills.
• The podcast is being broadcasted on-site at Accruent Insights in San Antonio, Texas, surrounded by problem solvers and collaborators.
• Scott humorously mentions making the new guest, Noah, feel uncomfortable in the “hot seat.”

Noah Reding's Background and Role

• Scott asks Noah to introduce himself, and Noah shares his background as the General Manager for Accruent's Workplaces Business.
• Noah has 15-20 years of experience in product management and is excited to work with customers at Accruent.
• Scott inquires about Noah's thoughts on the event, and Noah highlights the enthusiasm of the almost 500 attendees.
• Noah emphasizes the importance of understanding customer problems and learning from them.

Overview of EMS and Famous 360 Products

• Scott asks Noah to explain EMS and Famous 360, which are products focused on space management and facility maintenance.
• Noah describes EMS as a space management system and Famous 360 as a maintenance management system that work together to streamline workflows.
• EMS handles space reservations and maintenance, while Famous 360 focuses on the health and maintenance of the facility.
• Noah explains that Famous 360 approaches facility management from a facility-first perspective, rather than an asset-first view.

Defining Smart Buildings and Their Benefits

• Scott asks Noah to define a smart building, and Noah explains that it involves making buildings more self-aware and intelligent.
• Smart buildings use predictive maintenance and data from space management systems to optimize usage and reduce burden on facilities teams.
• Noah provides an example of how smart buildings can save money by optimizing HVAC systems based on occupancy data.
• Scott and Noah discuss the potential bottom-line impact of smart buildings, particularly in terms of sustainability and energy consumption.

Current Trends and Future of Smart Buildings

• Scott inquires about the future of smart buildings, given the current challenges and changes in work environments.
• Noah describes the current state as a period of experimentation and flexibility, with companies and universities testing different policies.
• Noah emphasizes the importance of flexibility and iterative processes in managing smart buildings.
• Scott asks how Accruent stays current with industry trends, and Noah mentions the importance of customer interaction and market research.

Optimizing Space and Utilizing Data

• Scott asks about strategies for optimizing space and gathering data in facilities.
• Noah explains the use of sensors and Wi-Fi access points to monitor occupancy and usage.
• Scott and Noah discuss the continuous evolution of smart building strategies and the need for iterative adjustments.
• Noah highlights the importance of using data from tools like EMS to make informed decisions about space optimization.

Creative Uses of Space and Revenue Generation

• Scott asks about the impact of vacant assets and creative uses of space.
• Noah suggests using space for revenue-generating activities, such as hosting small conferences or events.
• Scott and Noah discuss the potential for generating revenue from underutilized space, making it a valuable asset.
• Noah emphasizes the importance of being creative and flexible in managing space and resources.

Conclusion and Contact Information

• Scott asks Noah for his contact information, and Noah provides his LinkedIn profile.
• Scott thanks Noah for the interview and encourages listeners to reach out to him for collaboration.
• Scott wraps up the podcast, emphasizing the importance of managing assets and buildings in the current environment.
• The podcast ends with a call to action for listeners to reach out and collaborate with the Industrial Talk community.

Scott MacKenzie interviews Rik Muschamp at the Crew and Insights conference in San Antonio. Rik, with 20 years in product, discusses his role at a current, focusing on Meridian and Red Eye document management systems. Meridian, an on-premises solution, is feature-rich but limited to document controllers, while Red Eye, a cloud-native system, promotes broad access for collaboration. Red Eye's unlimited user license model encourages collaboration, as seen in Las Vegas Valley Water's transition from milk crates to digital documents. Rik emphasizes the importance of integrations, like with Maintenance Connection, for efficient document access and updates.

Action Items

• [ ] Explore integration opportunities between document management solutions and other enterprise applications.
• [ ] Investigate the use of digital twins and BIM to enhance document management capabilities.
• [ ] Connect with Rik on LinkedIn to continue the discussion.

Outline

Introduction and Welcome

• Scott MacKenzie introduces the Industrial Talk Podcast, emphasizing its focus on industry innovations and trends.
• Scott welcomes listeners and highlights the event's purpose, which is to celebrate industry professionals and promote education, collaboration, and innovation.
• Scott introduces Rik Muschamp, noting the spelling of his name and the challenges it poses for AI transcription.
• Scott and Rik engage in light-hearted banter about the conference and the importance of in-person interactions.

Rik Muschamp's Background and Role

• Rik provides a brief overview of his career, mentioning his 20 years in product and his recent tenure at a current.
• Rik explains his responsibilities, including managing Meridian and Red Eye, focusing on engineering and document management.
• Scott inquires about the differences between Meridian and Red Eye, prompting Rik to elaborate on their features and target audiences.
• Rik describes Meridian as a feature-rich, on-premises solution for document controllers, while Red Eye is a cloud-native solution designed for broader access.

Integration and Workflow Differences

• Rik discusses the integration between Meridian and Maintenance Connection, highlighting the benefits for technicians accessing the latest drawings.
• Scott asks about the workflow associated with Meridian, and Rik explains the challenges of pre-integration and the improvements post-integration.
• Rik shares a customer success story about Las Vegas Valley Water, which digitized their documents and improved efficiency significantly.
• Scott and Rik discuss the outdated methods still used by some companies, such as carrying physical documents in milk crates.

Democratization and Unlimited User Licenses

• Rik explains the concept of democratization, emphasizing the importance of making information accessible to everyone.
• Rik highlights the unlimited user license model of Red Eye, which encourages collaboration and accessibility without additional costs.
• Scott and Rik discuss examples of companies using Red Eye for collaboration, such as utilities in Australia and New Zealand.
• Rik emphasizes the value of having as many people as possible using the system, as it increases the system's overall utility.

City of Seattle Case Study and Access Control

• Rik shares a case study about the City of Seattle, which allows public access to digitized documents through Red Eye.
• Scott inquires about access control in Red Eye, and Rik explains the ability to set different access levels for users.
• Rik discusses the importance of maintaining an audit trail for all document changes and markups.
• Scott and Rik explore the potential for increased user adoption due to the ease of access and collaboration enabled by Red Eye.

Future of Building Information Modeling (BIM)

• Rik talks about the growing interest in BIM and its potential to improve construction and operations.
• Scott and Rick discuss the challenges of integrating BIM with existing systems and the importance of seamless integration.
• Rik mentions the potential for partnerships with AI companies to enhance BIM capabilities.
• Scott highlights the opportunities for asset owners to create digital representations and simulate changes before physical implementation.

Conclusion and Contact Information

• Scott asks Rik how listeners can get in touch with him, and Rik suggests LinkedIn as the best platform.
• Scott thanks Rik for the insightful conversation and encourages listeners to connect with Rick on LinkedIn.
• Scott wraps up the podcast, reflecting on the progress of the industry and the importance of accurate documentation in the field.
• Scott invites listeners to visit industrialtalk.com to connect with Rik and other industry professionals, emphasizing the platform's mission to tell industry stories.

Scott MacKenzie interviews Jason Meshell from Microsoft Azure at the Accruent Insights user conference in San Antonio. Meshell discusses the evolution of cloud computing, emphasizing its benefits over on-premises solutions, such as data security, scalability, and cost-effectiveness. He highlights Microsoft's strategic partnership with Accruent, which has enabled Accruent to leverage AI and cloud services for data-intensive tasks without the need for extensive on-site infrastructure. Meshell also touches on the environmental considerations, like power optimization and the strategic placement of data centers near power sources. He concludes by encouraging listeners to reach out to him on LinkedIn for further discussions.

Action Items

• [ ] Reach out to Jason Meshell on LinkedIn (Jason Meshell) to discuss further collaboration opportunities.

Outline

Accruent Insights User Conference Introduction

• Scott MacKenzie introduces the podcast and welcomes listeners, emphasizing the importance of celebrating industry professionals.
• The podcast is recorded on-site at the Accruent Insights user conference in San Antonio, highlighting the event's focus on customer-centric solutions.
• Scott MacKenzie introduces Jason Meshell from Microsoft Azure, noting his extensive experience and contributions to the industry.
• The conversation begins with Scott MacKenzie and Jason Meshell discussing the positive atmosphere and customer-focused approach of the conference.

Jason Meshell's Background and Microsoft Azure's Evolution

• Jason Meshell shares his 25-year career in IT, including a decade at IBM and his transition to Microsoft during the cloud revolution.
• He explains the evolution of Microsoft's cloud strategy, from the early days under Steve Ballmer to the current focus on cloud and mobile first.
• Jason Meshell provides a detailed explanation of the transition from mainframe computing to the cloud, emphasizing the benefits of centralized data storage and processing.
• He highlights the economic and security advantages of the cloud, comparing it to the physical mainframe setup.

The Importance of Cloud Adoption

• Scott MacKenzie expresses curiosity about the reluctance of some organizations to adopt the cloud, seeking Jason Meshell's insights.
• Jason Meshell uses a personal anecdote about data storage on phones to illustrate the benefits of cloud storage, including data replication and protection.
• He emphasizes the scalability and reliability of cloud storage, contrasting it with the limitations of on-premises storage.
• The conversation touches on the increasing demand for power to support server farms and the strategic placement of data centers near power sources.

Microsoft's Strategic Partnership with Accruent

• Jason Meshell discusses the early stages of Microsoft's partnership with Accruent, focusing on data cleanup and application transformation.
• He highlights the importance of clean data for effective AI implementation, noting that Accruent's early efforts in data cleanup gave them a competitive advantage.
• The partnership has grown rapidly due to Accruent's proactive data management and the emergence of AI as a critical technology.
• Jason Meshell compares the process of moving data to the cloud with decluttering a home, emphasizing the need for careful refactoring and planning.

The Role of AI and Data in Modern Business

• Scott MacKenzie and Jason Meshell discuss the ongoing demand for data and AI solutions, with a focus on capturing and analyzing vast amounts of data.
• Jason Meshell explains how Accruent uses IoT data to understand and optimize the use of facilities and assets, providing valuable insights for their clients.
• He describes the benefits of cloud computing for temporary data processing, allowing organizations to rent compute power rather than owning it.
• The conversation highlights the efficiency and cost-effectiveness of using cloud services for data-intensive projects.

Microsoft's Infrastructure and AI Power Optimization

• Jason Meshell discusses Microsoft's efforts to optimize power usage in data centers, including the use of AI for power management.
• He explains the strategic placement of data centers near power sources like hydroelectric dams and nuclear power plants to meet the growing demand for compute power.
• The conversation touches on the challenges of infrastructure and transmission, with a focus on the need for efficient data center locations.
• Jason Meshell emphasizes the importance of AI in making informed decisions about data center placement and power optimization.

The Future of Data and Cloud Computing

• Scott MacKenzie and Jason Meshell discuss the exponential growth of data and the need for scalable cloud solutions.
• Jason Meshell explains that Microsoft's capacity is limited by the speed at which concrete dries for new data centers, highlighting the demand for more capacity.
• He mentions that Microsoft is actively seeking to purchase data centers from other companies to meet the growing demand for cloud services.
• The conversation concludes with a discussion on the future of AI and cloud computing, emphasizing the importance of strategic planning and investment in infrastructure.

Closing Remarks and Contact Information

• Scott MacKenzie wraps up the conversation, expressing admiration for Jason Meshell's insights and the importance of being part of the AI and cloud revolution.
• Jason Meshell provides his contact information for listeners interested in learning more about Microsoft's solutions and partnerships.
• The podcast concludes with a reminder to reach out to Scott MacKenzie for future conversations and to stay engaged with the industrial talk community.
• Scott MacKenzie reiterates the importance of celebrating industry professionals and the positive impact they have on the world.

Brooke Huling, Chief Product Officer at Accruent, discussed the company's customer-centric approach and strategic direction. Accruent's portfolio includes 14 products, each with unique needs, from large, complex use cases to SaaS solutions. Huling emphasized the importance of listening to customers and adapting strategies accordingly. For 2025, Accruent plans to enhance connectivity through an integration hub and data as a service, including using Snowflake for data storage. They are also focusing on AI-driven anomaly detection, such as predicting refrigeration leaks. Huling highlighted sustainability efforts, including a large carbon recapture plant in West Texas, supported by Accruent's engineering document management solution.

Action Items

• [ ] Connect with Brooke on LinkedIn to discuss Accruent's products and solutions further.
• [ ] Attend the Accruent Insights 2025 conference to learn more about the company's future plans.

Outline

Introduction of Brooke Huling and Her Role

• Brooke Huling explains her role as Chief Product Officer (CPO) and her extensive experience in product management.
• She shares her background, including working at Dell and various startups, and her passion for solving global problems with software.
• Brooke emphasizes the importance of customer conversations and collaboration with her team and executives.
• Scott MacKenzie asks Brooke about her strategy for keeping products relevant and moving forward.

Product Strategy and Customer-Centric Approach

• Brooke discusses the different approaches needed for various products, from large, complex use cases to SaaS, cloud-based solutions.
• She highlights the importance of listening to customers and adapting strategies based on their needs.
• Brooke introduces the concept of the “North Star” as a guiding vision for the company's products and strategy.
• She explains that the North Star involves moving products forward with a unified approach, including access to data, modern APIs, and common reporting.

2025 Plans and Integration Hub

• Brooke outlines the company's plans for 2025, including the development of an integration hub for easier product integration.
• She mentions the use of Snowflake as a data repository to enhance integration and data accessibility.
• Scott and Brooke discuss the challenges and benefits of APIs in connecting different applications and customer needs.
• Brooke emphasizes the importance of a common API framework and data lake for seamless connectivity across products.

Connectivity and AI Integration

• Brooke talks about the company's efforts to achieve connectivity across their 14+ products and partner products.
• She highlights the integration of various products, such as Service Channel, Lucerne, and Observe Red Eye, and the future plans for 2025.
• Brooke discusses the role of AI in their products, including anomaly detection in refrigeration and predicting leaks.
• She shares her personal interest in AI and the company's approach to integrating AI in a secure and meaningful way.

Sustainability and AI Use Cases

• Brooke shares a story about a customer in Houston using their products to build a large carbon recapture plant.
• She explains how the plant recaptures carbon from the air and converts it into a powder for use in wells, helping to offset carbon emissions.
• Brooke discusses the company's role in supporting sustainability and making a positive impact on the environment.
• She highlights the importance of using AI for practical applications, such as predicting leaks and reducing environmental impact.

Conclusion and Contact Information

• Scott MacKenzie wraps up the interview, emphasizing the importance of collaboration, education, and innovation at events like Crew Insights.
• Brooke provides her contact information, encouraging listeners to connect with her on LinkedIn.
• Scott encourages listeners to attend Crew Insights 2025 and to reach out to Industrial Talk for more information.

Scott MacKenzie and Israel Ortiz discuss the evolution of Accruent's Space Intelligence (ASI) platform, which helps organizations optimize their workplace utilization and property management. ASI integrates data from various sources, including booking information, facility costs, and leasing data, to provide comprehensive insights. This enables decision-making on space consolidation, expansion, and energy management. Future plans include AI enhancements for scenario planning and recommendations. The platform aims to improve employee experience, collaboration, and cost efficiency by providing visual tools and data-driven suggestions. Ortiz emphasizes the importance of customer feedback in driving product development and staying ahead in the fast-evolving technology landscape.

Action Items

• [ ] Reach out to Israel Ortiz (IOrtiz@accruent.com) to learn more about Accruent's Space Intelligence solution.
• [ ] Connect with Israel Ortiz on LinkedIn.

Outline

Accruent Insights Event Introduction

• Scott MacKenzie introduces the podcast and the event, highlighting its importance and the presence of industrial professionals.
• Scott mentions the location of the event in San Antonio, Texas, and the excitement surrounding it.
• The platform is described as celebrating industrial professionals and their contributions to solving problems and changing the world.
• Scott introduces Israel Ortiz, who is in the “hot seat” to discuss the event and his role.

Introduction to Israel Ortiz and ASI

• Israel Ortiz explains the changes in his life since the previous year, including a shift in focus to ASI (Accruent Space Intelligence).
• Israel describes ASI as a tool that helps workplaces function better, whether in higher education or corporate settings.
• Scott inquires about the relevance of ASI in managing property vacancy, especially in the current real estate market.
• Israel clarifies the concept of an asset, differentiating between industrial and building assets, and discusses the impact of COVID-19 on workplace utilization.

Challenges in Property Management and ASI Solutions

• Israel discusses the challenges faced by property managers in determining the right portfolio of properties and the utilization of spaces.
• He explains how ASI helps by providing a better snapshot of space utilization and occupancy, aiding in decision-making.
• Scott asks for more details on how ASI works, prompting Israel to explain the manual processes previously used and how ASI streamlines these processes.
• Israel highlights the integration of various data sources within ASI, including booking information, facility costs, and leasing data, to provide comprehensive insights.

AI and Future Enhancements in ASI

• Israel mentions the future integration of AI in ASI to automate scenario planning and decision-making.
• Scott inquires about the potential for digital twins, and Israel explains the current and future capabilities of interactive maps and Wi-Fi data gathering.
• Israel shares examples of how ASI helps in reimagining office spaces for better collaboration and employee engagement.
• The discussion touches on the importance of employee experience and how ASI can enhance it by providing insights into space utilization and employee behavior.

Energy Management and Customer Collaboration

• Scott asks about energy management, and Israel confirms that it is a future area of exploration for ASI.
• Israel explains the product line “Observe” and its potential for energy management integration.
• Scott praises Accruent's customer-driven approach, emphasizing the importance of collaboration in developing effective solutions.
• Israel reiterates the company's commitment to working closely with customers to ensure their needs are met and to stay ahead of market trends.

Technological Evolution and AI Potential

• Israel discusses the rapid evolution of technology and its impact on solving problems more effectively.
• Scott and Israel talk about the limitations of Excel and the need for more advanced solutions.
• Israel shares an example of how Accruent helps customers gather facility condition information more efficiently.
• The conversation highlights the potential of AI in providing recommendations and automating decision-making processes.

AI Applications and Customer Benefits

• Israel explains how AI can provide recommendations for asset replacement and OEM selection based on data analysis.
• He discusses the potential of AI in event management for higher education, using the example of the “bot Maurice” to streamline event planning.
• Scott expresses confidence in Accruent's capabilities to deliver on AI-driven solutions.
• The discussion concludes with Israel providing his contact information for listeners interested in learning more about ASI and Accruent.

Closing Remarks and Call to Action

• Scott wraps up the conversation, emphasizing the importance of finding the right professionals to guide organizations through changes.
• He highlights the value of the insights shared by Israel and the potential of ASI to help manage assets effectively.
• Scott encourages listeners to connect with Israel and other professionals to stay ahead in the rapidly changing industry.
• The podcast ends with a call to action for listeners to engage with the Industrial Talk network and its resources.

Scott MacKenzie hosts an industrial talk podcast episode featuring Gilles Mepossi Noutcha, General Manager for the Sites Portfolio at Accruent. Mepossi discusses two of Accruent's products: Lucernex, a real estate management software for retailers, and Siterra, which manages telco tower assets. Lucernex helps retailers optimize their real estate portfolios by managing lease terms, project management, and lease accounting. Siterra assists telco companies in managing their tower assets, including lease management and joint usage. Mepossi also highlights Accruent's compliance with international lease accounting standards and their customer-centric approach, emphasizing global market knowledge and post-sale support.

Action Items

• [ ] Connect with Gilles Mepossi Noutcha on LinkedIn.
• [ ] Explore Accruent's solutions for managing real estate assets, especially in the telecom and retail sectors.
• [ ] Investigate how Accruent's products can help with integrating document management capabilities.
• [ ] Follow up on Accruent's plans to incorporate AI into their real estate portfolio management solutions.

Outline

Introduction and Welcome

• Scott MacKenzie welcomes listeners to the Industrial Talk podcast, emphasizing the platform's focus on celebrating industry professionals.
• Scott introduces the event, Insights on Site, highlighting the presence of problem solvers and the lively atmosphere.
• Scott introduces the guest, Mepossi, who will be the main speaker for the session.
• Mepossi greets the audience and confirms his home base is Houston, despite previous discussions about the UK.

Mepossi's Background and Role

• Mepossi introduces himself as Gilles Mepossi Noutcha, generally known as Mepossi.
• He explains his role as the General Manager for the Sites Portfolio at Accruent, overseeing two products: Lucernex and Siterra.
• Lucernex is a real estate management software for diverse clientele, including dialysis centers and corporate clients.
• Siterra manages real estate for telco companies, helping them maintain their network infrastructure.

Overview of Lucernex and Its Functionality

• Mepossi describes Lucernex as a solution for managing the real estate portfolio of retailers, from planning and site selection to operations and optimization.
• The software helps manage lease terms and critical dates, providing a one-stop shop for all real estate-related information.
• Mepossi explains the importance of project management and lease administration in the retail industry.
• He highlights the configurability of Lucernex, allowing it to customize to unique business use cases.

Data Population and Integration with Red Eye

• Scott inquires about how Lucernex populates data for both Greenfield and Brownfield locations.
• Mepossi explains the straightforward process for Greenfield locations, involving uploading site information and configuring workflows.
• For Brownfield locations, Lucernex can migrate data from existing systems, ensuring a smooth transition.
• Mepossi mentions the recent acquisition of Red Eye, which will integrate with Lucernex to enhance document management capabilities.

Introduction to Cytera and Telco Management

• Scott shifts the conversation to Siterra, the second product in Mepossi's portfolio, focusing on telco tower management.
• Mepossi explains that Siterra helps telco companies manage their assets, including renovation and expansion of towers.
• He discusses the shift in the industry where telco companies offload tower assets to specialized operators for better optimization.
• Siterra allows telco operators to market their assets to multiple end customers, enhancing efficiency and reducing costs.

Changes in UK Lease Treatment and Compliance

• Scott asks about changes in the UK regarding lease treatment, specifically the FRS 102 amendment.
• Mepossi explains that the new standard aligns UK lease treatment with international standards, requiring lease liabilities to be reflected on the balance sheet.
• He reassures that Lucernex is already compliant with the international standard, positioning it well to help UK and Irish customers comply with the new regulation.
• Mepossi emphasizes Accruent's commitment to staying current with global regulations and supporting customers accordingly.

Accruent's Global Strategy and Customer Focus

• Scott inquires about how Accruent stays current with global changes and adapts its solutions.
• Mepossi outlines Accruent's approach, focusing on a comprehensive offering beyond just the product, including local market knowledge, regulatory compliance, and post-sale support.
• He highlights the importance of a strong product, local sales force, and customer success organization in supporting global customers.
• Mepossi reiterates Accruent's commitment to continuous improvement and supporting customers in compliance with local regulations.

Optimizing Property with Lucernex

• Scott asks how Lucernex helps optimize property assets.
• Mepossi explains that Lucernex provides data to help make decisions about renewing, exiting, or optimizing leases.
• The system simplifies lease documents, providing insights into cost per square footage and lease obligations.
• Lucernex helps users efficiently analyze data to make informed decisions about property management.

Incorporating AI in Lucernex

• Scott inquires about the potential for incorporating AI in Lucernex.
• Mepossi shares that Accruent is exploring AI integration to enhance efficiency in workflows and decision-making.
• He mentions ongoing discussions with customers to identify specific use cases for AI in real estate management.
• The goal is to leverage AI to provide quicker access to necessary information and support more efficient decision-making.

Contact Information and Closing Remarks

• Scott asks how listeners can get in touch with Mepossi.
• Mepossi provides his LinkedIn profile and encourages listeners to reach out for further discussions.
• Scott wraps up the conversation, emphasizing the importance of problem solvers and the role of Accruent in managing telco assets.
• The podcast concludes with a call to action for listeners to connect with Mepossi and explore Accruent's solutions.

Pete Mansel, Chief Sales Officer at Accruent, discussed the evolution of their global sales strategy, emphasizing integrated solutions to meet client needs. He highlighted the importance of connected workflows and reducing vendor reliance. Mansel shared a success story of a pipeline company centralizing their engineering documents, which took nine months and continues with ongoing enhancements. He noted trends such as digital transformation, cloud adoption, and the regulatory landscape, particularly in Australia and New Zealand. Mansel also touched on the application of AI in predictive maintenance and the need for automation due to labor market challenges.

Action Items

• [ ] Connect with Pete Mansell on LinkedIn or email him at pete.mansell@accruent.com.

Outline

Introduction and Welcome

• Scott MacKenzie welcomes listeners and thanks them for their support, emphasizing the platform's celebration of industrial professionals.
• Scott mentions the event location in San Antonio, Texas, and notes the lively atmosphere.
• Scott introduces Pete Mansel, Chief Sales Officer at Crew, and sets the stage for discussing sales trends.

Pete Mansel's Background and Role

• Pete Mansell provides a brief background, mentioning his six-year tenure at Crew and the transformation of the company into an enterprise software company.
• Pete elaborates on the global nature of his role, mentioning teams in North America, Europe, Latin America, Australia, and New Zealand.
• He discusses the collaboration required across different time zones and the importance of unifying the global team.
• Pete highlights the diverse portfolio of solutions offered by Crew, including asset management and workplace solutions.

Strategic Approach to Integrated Solutions

• Scott and Pete discuss the strategic goal of providing comprehensive, integrated solutions rather than point solutions.
• Pete explains that many clients prefer integrated suites to reduce the number of vendors and drive greater efficiencies.
• He emphasizes the importance of connected workflows and bringing together best-of-breed technologies to provide a common platform.
• Pete mentions the role of change management in helping clients transition to integrated solutions.

Customer Relationships and Value Propositions

• Pete discusses the importance of understanding customer pain points and developing a vision for their future needs.
• He explains the process of collaborating with customers to create project plans and develop value propositions.
• Pete highlights the importance of demonstrating quantifiable ROI and working with customers to refine business models.
• He shares an example of a large pipeline company that centralized their engineering documents to improve efficiency and safety.

Success Stories and Customer Partnerships

• Pete shares a success story about a pipeline company that centralized their engineering documents using Crew's solutions.
• He explains how the company standardized on a common platform, improving training, knowledge sharing, and maintenance.
• Pete mentions the nine-month initial project and the ongoing partnership with the company for continuous improvement.
• He discusses the importance of staying ahead of the curve with new capabilities and innovations.

Trends and Future Directions

• Pete identifies trends such as the push for holistic offerings, digital transformation, and a cloud-first mindset.
• He mentions the regulatory landscape, particularly in Australia and New Zealand, and the need for cloud infrastructure.
• Pete discusses the importance of integrated platform offerings and the role of AI in predictive maintenance.
• He shares examples of clients looking to automate workflows and reduce the human element in processes.

AI and Digital Transformation

• Pete talks about the application of AI in predictive maintenance and the importance of leveraging technology to scale productivity.
• He mentions internal experiments with AI at Crew and the goal of embedding AI within their products.
• Pete shares an example of a client looking to automate work orders using IoT sensors and AI-based rules engines.
• He discusses the impact of AI on addressing labor market challenges and the need for digital-first technologies.

Closing Remarks and Contact Information

• Scott MacKenzie wraps up the conversation, emphasizing the importance of AI and aggregation in making organizations more efficient.
• Pete Mansel provides his contact information, encouraging listeners to connect with him on LinkedIn or via email.
• Scott thanks Pete for his insights and highlights the importance of reaching out to Pete for further discussions.
• The podcast concludes with a call to action for listeners to engage with the platform and amplify their voices.

Scott MacKenzie hosts an industrial talk podcast episode featuring Christie Flores, head of marketing and SVP of partner programs at Accruent. Christie discusses the importance of customer engagement and collaboration at the Accruent Insights 2024 conference in San Antonio, highlighting the event's significance for the company and its 500 attendees. She emphasizes the company's focus on innovation, user-friendly products, and cloud-first strategy. Christie also mentions the integration of AI and machine learning, supported by Ford of, to enhance business operations across various departments. The conversation underscores the value of community, networking, and continuous improvement in technology.

Action Items

• [ ] Connect with Kristi Flores, SVP of Marketing and Partner Programs at Accruent, on LinkedIn or through the company website to discuss Accruent's solutions and how they can help your business.
• [ ] Explore how Accruent is leveraging AI and cloud technology to enhance their products and services, and understand how these capabilities can benefit your organization.
• [ ] Participate in Accruent's future user conferences and events to stay engaged with the company's product roadmap, provide feedback, and collaborate with other customers.

Outline

Accruent Insights 2024 Overview

• Scott MacKenzie introduces the podcast and welcomes listeners, emphasizing the importance of industrial professionals and their contributions.
• Scott mentions the current event, Accruent Insights 2024, held in San Antonio, Texas, highlighting its significance and the company's impact.
• Kristi Flores, the head of marketing and SVP of partner programs, joins the conversation, expressing her excitement about the event.
• Scott and Kristi discuss the venue's suitability for bringing people together, contrasting it with last year's venue at the Gaylord.

Kristi Flores' Role and Event Importance

• Kristi introduces herself, detailing her responsibilities as the head of marketing and SVP of partner programs.
• Scott inquires about how Christie and her team distill the insights from the event into actionable items for customers.
• Kristi explains the various ways information is gathered, including one-on-one meetings and larger conferences, emphasizing the value of customer feedback.
• Kristi shares an example of a meeting where customer ideas sparked significant breakthroughs, highlighting the power of collaboration.

Roadmaps and Innovation

• Scott asks about the roadmaps for each platform and solution, seeking clarification on how they are communicated to customers.
• Kristi describes the holistic vision for the company, focusing on connected ecosystems and efficient workflows.
• She provides examples of how products like Red Eye Maintenance are integrated to enhance customer experience.
• Kristi emphasizes the company's commitment to innovation, mentioning disruptive technologies like current space intelligence.

User Experience and Cloud Strategy

• Scott and Kristi discuss the importance of user experience, aiming for intuitive interfaces that minimize clicks and provide immediate insights.
• Kristi highlights the company's focus on making products user-friendly and predictive, enhancing customer efficiency.
• Scott inquires about the company's transition to a cloud-first strategy, and Kristi confirms the shift, citing security and innovation as key drivers.
• Kristi explains the benefits of cloud-based updates, including continuous delivery and reduced downtime for customers.

Customer Feedback and Collaboration

• Scott asks if the company looks back at customer feedback to implement requested features, and Kristi confirms that it is a gratifying process.
• Kristi emphasizes the value of community and networking at the event, where customers share tips and ideas to help each other.
• Scott and Kristi discuss the importance of collaboration and the willingness to talk, given the rapid pace of technological change.
• Kristi shares an example of a collaborative dinner with customers, highlighting the generosity and support within the community.

AI and Innovation with Fortive

• Scott inquires about the company's relationship with Fortive and how AI is being integrated into their solutions.
• Kristi explains the various ways they collaborate with Fortive, including access to a team of data scientists and digital marketing support.
• She describes a recent hackathon focused on AI, where teams pitched ideas to accelerate business goals and challenges.
• Kristi emphasizes the importance of making AI approachable and providing space for teams to think big and share ideas.

AI Impact and Prioritization

• Scott asks how the company prioritizes AI and its impact on business, seeking examples of deployed AI solutions.
• Kristi explains that AI is used to address business priorities, aiming to enhance efficiency, creativity, and productivity.
• She provides examples of AI use across different departments, including product engineering, legal, and marketing.
• Kristi highlights the importance of using AI as an accelerant and enabler, driving faster and better solutions.

Connecting with Kristi Flores

• Scott asks how listeners can connect with Kristi if they want to be part of the company's solutions or have needs they want to discuss.
• Kristi suggests connecting via LinkedIn or finding her information on the company's website.
• Scott reiterates the importance of collaboration, innovation, and education, encouraging listeners to reach out and have conversations.
• Scott wraps up the podcast, emphasizing the value of technology and solutions provided by companies like Accruent, and invites listeners to stay tuned for more conversations.

Scott MacKenzie interviews Marvin Clark, CIO of Accruent, at the Accruent Insights 2024 conference in San Antonio. Clark discusses his background in financial services and his current role at Accruent, emphasizing the company's focus on innovation, customer experience, and employee success. Accruent offers 14 products, with a focus on eight, and is working on integrating them further. Clark highlights the importance of big data, AI, and modern user interfaces, stressing the need for robust infrastructure to support these advancements. He advocates for cloud solutions over on-premises systems for better security and scalability. Clark can be contacted at marvin.clark@accruent.com.

Action Items

• [ ] Connect with Marvin Clark at marvin.clark@accruent.com or on LinkedIn.
• [ ] Explore Accruent's product offerings and their approach to delivering innovative solutions to customers.
• [ ] Understand how Accruent is leveraging cloud technologies and data analytics to enhance the customer experience.

Outline

Introduction and Welcome

• Scott MacKenzie introduces the Industrial Talk podcast, emphasizing its focus on industry innovations and the people behind them.
• Scott welcomes listeners and thanks them for their support, highlighting the platform's mission to celebrate industry professionals.
• Scott describes the lively atmosphere at the conference in San Antonio, noting the buzz of people solving problems.
• Scott introduces Marvin Clark, CIO of Accruent, and sets the stage for the interview.

Barbara Clark's Passion for Customer Engagement

• Marvin expresses his love for being around customers, enjoying the opportunity to hear about their struggles and successes.
• Scott notes the high level of engagement and energy among attendees, describing the atmosphere as infectious.
• Marvin appreciates the hard work and energy of the Accruent team, contributing to the positive vibe at the conference.
• Scott and Barbara engage in a light-hearted exchange about the love fest atmosphere.

Marvin Clark's Background and Role at Accruent

• Marvin shares his background, detailing his 30 years in financial services before joining Accruent.
• He expresses his enthusiasm for facility management and Accruent's product offerings.
• Marvin highlights the support he receives from Accruent's parent company, Afford, and his positive experience working for the company.
• Scott inquires about the number of solutions Accruent offers, and Marvin explains they focus on their top eight products out of 14.

Prioritizing Initiatives and Focusing on the Critical Few

• Scott asks Marvin about prioritizing initiatives as the CIO, given the numerous customer requests and internal strategies.
• Marvin explains Accruent's approach of focusing on the critical few, building a clear roadmap for the year, and sticking to it.
• He emphasizes the importance of delivering on promises to customers and improving the back office and employee experience.
• Marvin outlines the three pillars of Accruent's mission: innovation, customer experience, and employee success.

Customer Feedback and Focus Areas

• Marvin discusses the feedback from the user community, highlighting their interest in big data, AI, and modern user interfaces.
• He stresses the importance of protecting customer data and having the right infrastructure to support new technologies.
• Marvin mentions the shift towards cloud-based solutions and the benefits they offer in terms of security and scalability.
• Scott and Barbara discuss the challenges of on-premise solutions and the advantages of cloud-based offerings from providers like Microsoft.

Future Directions and AI Integration

• Marvin talks about the future direction of Accruent, emphasizing a thoughtful approach to integrating AI and big data.
• He praises the product and engineering teams for their work in implementing AI in a meaningful way.
• Marvin highlights the importance of having the right infrastructure to support new capabilities and enhance the user experience.
• Scott expresses his desire for seamless, connected technology that drives business efficiency and continuous improvement.

Contact Information and Closing Remarks

• Scott asks Marvin for his contact information, and Marvin provides his email and LinkedIn profile.
• Scott reiterates the importance of connecting with Marvin and the Accruent team to learn more about their solutions.
• Scott wraps up the conversation, expressing his admiration for the user-centric approach at the conference.
• Scott encourages listeners to connect with Marvin Clark and the Accruent team, emphasizing the importance of building a community of passionate professionals.

Scott MacKenzie and Richard Leurig discuss the Accruent Insights 2024 conference in San Antonio, emphasizing the importance of customer feedback and innovation. Richard, the new president of Accruent, highlights the company's shift from individual products to interconnected ecosystems, known as the “better everyday way.” Accruent serves diverse industries, including higher education and asset management, offering solutions for space planning, facilities maintenance, and asset management. The conversation also touches on the rapid pace of technological change, the role of AI, and the importance of cybersecurity. Richard emphasizes Accruent's commitment to continuous improvement and customer-centric innovation.

Action Items

• [ ] Connect with Richard Leurig on LinkedIn or email him at richard.laurg@accruent.com to learn more about Accruent.
• [ ] Explore Accruent's solutions and how they can help manage facilities and assets across the entire lifecycle.

Outline

Welcome and Introduction to the Event

• Scott MacKenzie welcomes listeners to the Industrial Talk podcast and introduces the event, Accruent Insights 2024, being held in San Antonio.
• Scott and Richard discuss the Riverwalk in San Antonio, expressing their admiration for the area.
• Scott sets the stage for the podcast, mentioning the focus on Accruent and the users at the event.
• Richard shares his excitement about the conference and its purpose.

Insights from the Conference

• Richard explains that the conference is not just about roadmaps but also about gathering insights from customers.
• He mentions that feedback from the previous year's conference significantly influenced their innovation.
• The conference aims to understand common trends across different customer segments.
• Scott acknowledges the importance of customer feedback and insights in driving innovation.

Richard's Role and Vision for Accruent

• Scott asks Richard about his role as the new president of Accruent and his vision for the company.
• Richard emphasizes building an innovation culture and maintaining a customer-first approach.
• He discusses the transition from individual point products to interconnected ecosystems, known as the “better everyday way.”
• Richard highlights the importance of continuous improvement and adapting to the ever-changing needs of their customers.

Overview of Accruent's Products and Services

• Scott inquires about Accruent and the technologies that make up the company.
• Richard explains that Accruent serves a diverse group of customers, primarily in workplace and higher education.
• He details the various products and services offered, including space planning, facilities maintenance, lease administration, and asset management.
• Richard mentions the integration of IoT, predictive maintenance, and anomaly detection in their solutions.

Change Management and Internal Transformation

• Scott asks how Accruent helps companies transition to their comprehensive solutions.
• Richard describes the internal transformation process, which involved combining best-in-class products into cohesive solutions.
• He explains the concept of “de-silification” and the importance of serving customers with a full set of solutions.
• Richard notes that the momentum behind this transformation was evident at the previous year's conference.

Consulting and Partner Network

• Scott inquires about the support Accruent provides for customers looking to transition to their solutions.
• Richard confirms that they have solution consultants and a professional services team to assist with transformations.
• He mentions the importance of channel partners and technology partners in providing industry-specific consulting.
• Richard emphasizes the holistic approach to installing and supporting Accruent products.

Customer Adoption and Business Challenges

• Scott asks about customer concerns regarding the speed of innovation and technology changes.
• Richard explains that customers adopt changes for various reasons, such as business challenges, sustainability, or productivity mandates.
• He mentions the importance of making business cases to executives for adopting new technologies.
• Richard highlights examples of how Accruent's solutions help customers with predictive maintenance and energy efficiency.

Future Trends and Generative AI

• Scott asks about future trends and technologies that Accruent is focusing on.
• Richard discusses the emergence of generative AI and its potential impact on maintenance technicians.
• He emphasizes the importance of ensuring the safety and security of AI-driven solutions.
• Richard mentions the need for segmenting AI to prevent it from pulling information from the public internet.

Cybersecurity and Information Security

• Scott and Richard discuss the importance of cybersecurity in the context of connected environments.
• Richard explains that Accruent has a robust cybersecurity and information security practice, leveraging resources from Fortive.
• He highlights the importance of staying up-to-date with emerging trends and vulnerabilities.
• Richard mentions the transition to cloud and SaaS solutions and the need for customers to feel secure with these products.

Relationship with Fortive and Facilities and Asset Life Cycle (FAL)

• Scott inquires about Accruent's relationship with Fortive and the FAL group.
• Richard explains that Fortive is made up of 18 operating companies, each with its own focus.
• He describes the FAL group, which includes Accruent, Service Channel, and Gordian, and their focus on the entire life cycle of facilities and assets.
• Richard highlights the integration of Fortive tools and practices to build products more efficiently and innovatively.

Conclusion and Contact Information

• Scott wraps up the conversation, expressing his admiration for the event and Accruent's innovation culture.
• He provides Richard's contact information for listeners interested in learning more about Accruent.
• Scott thanks Richard for his time and insights, and they conclude the podcast.