Gary Wood with Fluke Reliability

Industrial Talk is onsite at Xcelerate 2025 and talking to Gary Wood, Customer Success Manager at Fluke Reliability about “You reliability journey today into the future”.

Scott Mackenzie interviews Gary Wood, a passionate industry professional and Customer Success Manager at Fluke Reliability, at the Accelerate 2025 event in Austin, Texas. Gary shares his journey from a military background to a career in manufacturing, emphasizing the importance of personal connections and team buy-in in maintenance and reliability. He discusses the challenges of implementing and sustaining condition-based monitoring (CBM) systems, the role of technology in improving asset management, and the necessity of demonstrating return on investment (ROI) to executive leadership. Gary also highlights the evolving capabilities of CBM tools like Azima, Connect Assets in enhancing predictive maintenance and reducing downtime.

Paula Courtney with The Verde Group

Industrial Talk is talking to Paula Courtney, President and CEO of The Verde Group about “Eliminating Strategic Blind Spots”.

Scott Mackenzie hosts Paula Courtney from the Verde Group on the Industrial Talk Podcast to discuss customer experience insights and their role in growing and protecting revenue. Paula emphasizes the importance of understanding customer pain points and avoiding vanity metrics like “how much do you love us” surveys. The Verde Group uses AI to analyze unstructured data quickly, helping clients like a large retailer gain $350 million in revenue. Paula highlights the need for effective change management and continuous monitoring to address customer issues and improve business performance. She also discusses the challenges of incentivizing customer participation in surveys and the impact of AI on market research.

Dilraj Kahai and Eric Shufelt with 21Tech

Industrial Talk is onsite at Hexagon LIVE and talking to Dilraj Kahai and Eric Shufelt with 21Tech about “Data is gold and key to success”.

Scott Mackenzie hosts an industrial podcast featuring Dilraj and Eric from 21 Tech, discussing asset management and AI solutions. They highlight the challenges of integrating AI into asset management due to incomplete and dirty data. 21 Tech’s approach involves developing AI point solutions to automate processes and clean data incrementally, making it more manageable for clients. They focus on public sector industries like transit, utilities, and public works, offering pre-built solutions to expand market reach. Eric Shufelt emphasizes the importance of understanding client needs and processes to ensure successful implementations and continuous improvement of systems.

Austin Anderson with Fluke Reliability

Industrial Talk is onsite at Xcelerate 2025 and talking to Austin Anderson, Product Owner, Condition Monitoring at Fluke Reliability about “Azima’s Powerful AI Vibration Platform”.

Scott MacKenzie hosts the Industrial Talk podcast, highlighting industry innovations and trends. He introduces Austin Anderson, who discusses Azima’s diagnostic system and its integration with Fluke Reliability. Anderson explains the standardization of data collection over 15 years, emphasizing the importance of accurate data for reliability. He details the integration of Azima’s AI with human analysts for 85% accuracy and the development of a user-friendly interface. The conversation also covers the future of Azima, including expansion into oil analysis and thermography, and the importance of efficient data storage and management. Anderson can be contacted via LinkedIn for more information.

Jeremiah Woodford with Verusen AI

Industrial Talk is onsite at Xcelerate 2025 and talking to Jeremiah Woodford, Chief Revenue Officer at Verusen AI about “MRO powered by AI”.

Scott MacKenzie introduces the Industrial Talk podcast, highlighting five elements of successful companies: education, collaboration, innovation, culture, and communication. At the Xcelerate 2025 event, hosted by Fluke Reliability, Scott interviews Jeremiah Woodford from Verison AI, a company leveraging AI to optimize industrial maintenance and inventory management. Versen’s technology, trained on MRO data, helps companies determine stocking levels and optimize spare parts inventory by integrating with ERP and EAM systems. The AI identifies duplicates, normalizes data, and makes stocking recommendations, improving reliability and uptime. Verison aims to automate processes, reducing the need for manual data entry and increasing efficiency.