Industrial Talk Media

Scott MacKenzie hosts Nick Haase, co-founder of MaintainX, to discuss their mobile-first, frontline-friendly maintenance management software. MaintainX addresses the inefficiencies of traditional desktop-based CMMS systems by offering a mobile platform that streamlines workflows, reduces downtime, and integrates AI for predictive maintenance. Haas highlights the importance of capturing and digitizing data for AI tools to function effectively. He emphasizes the need for a solid data foundation and gradual AI integration. Maintain X aims to enhance efficiency, safety, and the onboarding of new workforce generations, leveraging IoT and AI to provide real-time insights and automate maintenance tasks.

Action Items
[ ] Connect with Nick Haase on LinkedIn or Twitter to discuss MaintainX further.
[ ] Visit the MaintainX website at getmaintainx.com to learn more about the platform.
Outline
Introduction and Welcome
Scott MacKenzie introduces the podcast, emphasizing its focus on industry innovations and trends.
Scott welcomes listeners and highlights the importance of industrial professionals in changing lives and the world.
Scott expresses gratitude to listeners for their support and introduces the guest, Nick Haase, co-founder of MaintainX.
Scott mentions Nick's previous appearances on the show and his active participation in industry events.
Promotion of Podcasting and Industrial Talk
Scott discusses the benefits of having a podcast for industry professionals, emphasizing its role in opening doors and creating opportunities.
Scott shares his personal experience with podcasting and how it helped his maintenance company succeed.
Scott encourages listeners to consider starting a podcast and offers to help them get started with Industrial Talk.
Scott highlights the importance of attention over marketing and how a podcast can leverage content to bring about opportunities.
Introduction of Nick Haas and MaintainX
Nick Haas joins the conversation, reflecting on his previous appearance on the show and the changes in the industry since then.
Scott and Nick discuss the evolution of MaintainX, a mobile-first frontline maintenance management software.
Nick explains the gap in the market for mobile-friendly CMMS systems and how MaintainX addresses this need.
Nick describes the initial challenges and the importance of capturing data digitally for AI integration.
MaintainX Workflow and Benefits
Nick outlines the basic workflow of MaintainX, starting with technicians receiving alerts and accessing contextual information on their devices.
Nick emphasizes the efficiency gains from having work instructions and parts lists readily available on the technician's tablet.
Nick explains how MaintainX helps save time by reducing the need for technicians to go back and forth to supply rooms.
Nick highlights the potential for predictive maintenance and AI integration to further enhance the platform's capabilities.
AI Integration and Predictive Maintenance
Nick discusses the importance of having a solid data foundation for AI tools to be effective.
MaintainX offers an AI procedure generator to help build workflows and save time.
Nick explains how MaintainX can use AI to generate work orders based on sensor data and predictive alerts.
Nick emphasizes the importance of user-friendly interfaces and the goal of making technology a co-pilot for users.
Challenges and Future of AI in Maintenance
Nick acknowledges the challenges of change management and the skepticism towards new technologies.
Nick stresses the importance of building a data foundation to support AI initiatives.
Nick shares MaintainX's approach to helping clients start with basic workflows and gradually integrate AI.
Nick highlights the potential for AI to drive significant improvements in efficiency and competitiveness.
Conclusion and Contact Information
Scott and Nick discuss the importance of finding quality partners to help with AI implementation.
Nick emphasizes the need for realistic expectations and a gradual approach to AI integration.
Nick provides contact information for listeners interested in learning more about MaintainX.
Scott wraps up the conversation, encouraging listeners to connect with Nick and explore the benefits of MaintainX.

If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation.

Finally, get your exclusive free access to the Industrial Academy and a series on “Why You Need To Podcast” for Greater Success in 2025. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy!

NICK HAASE'S CONTACT INFORMATION:

Personal LinkedIn: https://www.linkedin.com/in/nickhaase/

Company LinkedIn: https://www.linkedin.com/company/getmaintainx/

Company Website: https://www.getmaintainx.com/

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Industrial Talk is onsite at Accruent Insights and talking to Meelad Nikpourian, Vice President, Commercial Software and Strategy at Accruent about "Innovative suite of solution focused on success".

Scott MacKenzie and Meelad discuss the Accruent Insights conference in San Antonio, highlighting Accruent's global customer base and recent acquisitions, including a full SaaS EDMS product from Australia. Meelad, VP of Commercial Operations, explains Accruent's strategy to simplify the buying process and integrate solutions, emphasizing the importance of customer insights. They discuss the integration of Accruent's EDMS with Service Channel, enhancing retail maintenance and predicting asset degradation. Meelad notes the significant financial impact of food spoilage and the potential for insurance integration. Looking ahead, Meelad sees Accruent becoming more global and innovative, with a focus on customer-driven solutions.

Action Items
[ ] Explore the potential insurance benefits for customers by integrating Accruent's asset monitoring data.
[ ] Follow up on expanding Accruent's global reach and customer use cases across different markets.
[ ] Connect with Melan on LinkedIn to discuss further opportunities.
Outline
Accruent Insights Conference Overview
Scott MacKenzie introduces the podcast and highlights the importance of celebrating industry professionals.
Scott mentions the current event at Accruent Insights in San Antonio, Texas, emphasizing the problem-solving atmosphere.
Scott and Meelad discuss the success of the conference and the importance of customer insights in driving solutions.
Meelad mentions the new leadership under Richard Lurick and the global reach of Accruent's customer base.
Introduction of Speaker 2 and Role
Meelad introduces himself as the Vice President of Commercial Operations and Strategy at Accruent.
He explains his role in working closely with global go-to-market teams, marketing, sales, and product leaders.
Meelad emphasizes the importance of providing a seamless experience for both prospects and customers throughout the buying cycle.
He describes the conversion process from lead capture to nurturing and handing over to account executives.
Challenges in the Buying Process
Scott and Meelad discuss the increasing complexity of the buying process with more stakeholders involved.
Meelad highlights Accruent's efforts to reduce complexity by making the buying process easier and integrating solutions.
They talk about the importance of providing combined packages that add more value to customers.
Meelad clarifies that Accruent still caters to single-point solutions and the importance of integrations with external products.
Integration and Customization of Solutions
Meelad explains the integration of Accruent's solutions with leading CMS and EDMS products.
He emphasizes the importance of providing a holistic solution for customers, regardless of their portfolio.
Scott and Meelad discuss the potential for adding value by integrating existing products with new solutions.
Meelad mentions the bi-directional integration with Service Channel, a leading CMS for the retail space.
Retail Use Case and AI Capabilities
Meelad provides a detailed use case for a grocery store using Accruent's solutions to monitor and predict asset degradation.
He explains how the system uses AI to analyze data and create work orders automatically.
The system can also provide real-time data to technicians on-site, ensuring effective repairs.
Scott and Meelad discuss the importance of historical data in setting control points and predicting work orders.
Global Growth and Future Prospects
Meelad talks about Accruent's global expansion and the diverse customer use cases across different regions.
He highlights the company's focus on innovation and growth in various markets.
Scott expresses his enthusiasm for the energy and excitement at the event and the potential for career opportunities.
Meelad provides his contact information for further discussions and collaboration opportunities.
Closing Remarks and Contact Information
Scott wraps up the conversation, emphasizing the importance of education, collaboration, and innovation in the industry.
He encourages listeners to reach out to Meelad and other industry professionals for further discussions.
Scott reiterates the mission of the Industrial Talk Podcast to support and celebrate industry professionals.
The podcast concludes with a call to action for listeners to stay tuned for future conversations.

Finally, get your exclusive free access to the Industrial Academy and a series on “Why You Need To Podcast” for Greater Success in 2023. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy!

BRIAN BRZINSKI'S CONTACT INFORMATION:

Personal LinkedIn: https://www.linkedin.com/in/brianbrzinski/

Company LinkedIn: https://www.linkedin.com/company/amssconsulting/

Company Website: https://amssconsulting.com/

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Industrial Talk is onsite at FABTECH and talking to Ed Marsh, Founder of Ed Marsh Consulting about "Real Tactical Solutions for Manufacturing Success".

If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation.

Finally, get your exclusive free access to the Industrial Academy and a series on “Why You Need To Podcast” for Greater Success in 2023. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy!

ED MARSH'S CONTACT INFORMATION:

Personal LinkedIn: https://www.linkedin.com/in/edwardbmarsh/

Company LinkedIn: https://www.linkedin.com/company/ed-marsh-consulting/

Company Website: https://www.edmarshconsulting.com/

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Scott MacKenzie promotes the benefits of podcasting for business and emphasizes the importance of project management and leadership. Clint Padgett, founder and CEO of Project Success, Inc., discusses the challenges of project management, particularly the misconceptions around agile methodologies and the necessity of detailed planning. He highlights the importance of executive support, team collaboration, and the need for a balanced approach to project detail. Padgett also stresses the significance of conversations and relationships in project success and the necessity of adapting to changes. He offers his company's services for project management training and support.

Action Items
[ ] Reach out to Clint Padgett to discuss project management support for your organization.
[ ] Review your company's project portfolio and identify opportunities to improve planning and resource allocation.
[ ] Implement collaborative planning sessions to build alignment and accountability among project team members.
Outline
Introduction and Podcast Promotion
Scott MacKenzie introduces the podcast, emphasizing its global reach and celebration of industrial professionals.
Scott promotes the benefits of podcasting for business, urging companies to leverage this platform for marketing.
He mentions his series on leveraging podcasting for business and offers help to those who are struggling with their podcast's traction.
Scott highlights upcoming events, including the MD&M event in Anaheim, and encourages listeners to connect with him at these events.
Introduction of Clint Padgett
Scott introduces Clint Padgett, founder and CEO of Project Success, Inc., and sets the stage for a discussion on project management and leadership.
Clint confirms his participation and mentions his own podcast, "The Conversation with Clint Padgett," on Forbes Books Radio.
Scott invites Clint to share his background, leading Clint to recount his journey from the Navy to Georgia Tech, Duke University, and his career at Coca-Cola and Project Success, Inc.
Discussion on PMP Certification
Scott inquires about the relevance of PMP certification in today's industry.
Clint explains that while PMP certification can be beneficial for pride, job searches, or salary negotiations, it does not necessarily reflect one's qualifications.
Clint emphasizes that project management roles focus more on real-life experience and problem-solving skills rather than just passing a test.
Challenges in Project Management
Clint discusses the misconception that agile methodologies can deliver faster, cheaper, and higher-quality results.
He explains the interrelation of time, cost, and quality, noting that faster delivery often means compromising quality or spending more money.
Scott and Clint agree that agile should remain in the software development space rather than being applied broadly across industries.
Importance of Executive Sponsorship and Planning
Scott and Clint discuss the importance of executive sponsorship in project success.
Clint highlights the need for detailed planning, especially for long-term projects, to understand the ripple effects of delays.
They emphasize the importance of conversations and collaboration in project management to ensure everyone understands their roles and responsibilities.
Balancing Detail and Flexibility in Project Planning
Clint explains the balance between detailed planning for near-term tasks and less detailed planning for long-term tasks.
He stresses the importance of having a plan that allows for flexibility and adjustments as things change.
Clint shares an example of a project where a competitor's success led to the decision to abandon the current project, emphasizing the need to adapt based on market conditions.
Collaborative Planning and Team Dynamics
Clint describes the collaborative planning process used by Project Success, Inc., where teams come together to build a plan and understand the interdependencies of their tasks.
He highlights the importance of forming connections and relationships within the team to ensure effective communication and collaboration.
Clint emphasizes that the planning process helps convert team members from email addresses to living, breathing human beings, fostering accountability and commitment.
Handling Project Slippage and Adjustments
Clint discusses the challenges of handling project slippage and the importance of regular updates and adjustments.
He explains the need for flexibility in the plan to accommodate unexpected delays and changes.
Clint emphasizes the importance of teamwork and collaboration in making adjustments to keep the project on track.
Overcoming Organizational Culture and Resistance

CLINT PADGETT'S CONTACT INFORMATION:
Personal LinkedIn: https://www.linkedin.com/in/clintpadgett/
Company LinkedIn: https://www.linkedin.com/company/project-success-inc/
Company Website: http://projectsuccess.com/

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Industrial Talk is onsite at Accruent Insights and talking to Kate Fleming, Brittany Thompson and Tina Reagan with the Missouri's University System about "Deploying Technology for Effective Event Planning".

Scott MacKenzie hosts a podcast discussing the University of Missouri's transition to a new event management software (EMS) and advanced space intelligence (ASI) system. Kate, Brittany, and Tina from the University of Missouri detail how the new system will streamline processes, save time, and improve efficiency. The current system is outdated and siloed, leading to inefficiencies in booking and managing events. The new EMS will centralize operations, provide better data, and enhance customer service. The transition is expected to take 6-8 months, with a focus on training and data import. The ASI system will help with space utilization and planning, aiding in future building design and event management.

Action Items
[ ] Implement the EMS system within the next 2-3 months
[ ] Provide training to campus departments on the new EMS system
[ ] Explore the capabilities of the ASI system and provide feedback to Accruent to improve the product for higher education use
[ ] Involve the event management team in the design and planning of new campus buildings to ensure appropriate event spaces are included
[ ] Utilize the data and reporting capabilities of the EMS and ASI systems to make data-driven decisions about campus event space needs
Outline
Introduction and Event Context
Scott MacKenzie introduces the podcast and its focus on industrial innovations and trends.
The podcast is broadcasting from the site of the event, though there is some confusion about the location.
Scott introduces the three guests: Kate, Brittany, and Tina from the University of Missouri.
The event is described as a great opportunity for networking and problem-solving in higher education.
Guest Introductions and Backgrounds
Kate shares her background, having been at the University of Missouri for over 15 years and playing a key role in configuring their event management software (EMS).
Kate's work on EMS led to a significant increase in revenue for the university.
Brittany discusses her background, including her military family and her roles at the University of Missouri, including her current position as Director of Events and Hospitality Management.
Tina provides a brief background, mentioning her role in managing operations at Missouri S&T and her involvement in the transition to the new event management system.
Current Systems and Challenges
Kate explains the current system used at the University of Missouri, which is not user-friendly and does not provide a centralized approach to event management.
The new system, EMS, is described as a comprehensive tool that includes communication, pricing, and booking features, making it easier for clients to use.
The current system does not allow for live availability checks, leading to inefficiencies and time-consuming processes.
The new system is expected to save significant time and improve the overall user experience.
Transition to New System
Brittany and Tina discuss the transition to the new EMS system, which will centralize all event-related processes and improve efficiency.
The new system will allow clients to book events online, reducing the need for manual processes and saving time.
The transition is expected to take two to three months, with a focus on training and ensuring a smooth implementation.
The new system will also provide better data and reporting capabilities, which will be beneficial for managing and planning events.
Impact of New System on Operations
The new system is expected to free up time for staff, allowing them to focus on more important tasks and improving customer service.
The system will also provide better data and reporting capabilities, which will help in making informed decisions and improving operations.
The new system will allow for better management of outdoor spaces and other facilities, improving the overall experience for clients.
The transition to the new system is seen as a significant opportunity to improve efficiency and service quality at the university.
Space Intelligence and Future Plans
The new system, EMS, includes a feature called Space Intelligence, which provides utilization data and other insights to help manage spaces more effectively.

KATE FLEMING'S CONTACT INFORMATION:
Personal LinkedIn: https://www.linkedin.com/in/kate-fleming-05b10328/
Company LinkedIn: https://www.linkedin.com/school/university-of-missouri/
BRITTANY THOMPSON'S CONTACT INFORMATION:
Personal LinkedIn: https://www.linkedin.com/in/brittany-thompson-mba-63612336/
Company LinkedIn: https://www.linkedin.com/school/missouri-university-of-science-and-technology/
TINA REAGAN'S CONTACT INFORMATION:
Personal LinkedIn: https://www.linkedin.com/in/tina-r-reagan-46503031/

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