In this week's Industrial Talk Podcast we're talking to Marie Phillips, Industry and Solutions Strategist – Public Sector at Infor about “Delivering Excellent Customer Service to Your Citizens”. In this episode Marie expands upon the 4 tactical steps identified below:
- Importance of customer service eg government delivering a service same as private sector.
- Changing landscape and how government departments need to be flexible and agile.
- Different types of citizens and their expectations.
- How technology supports this the ability to deliver excellent customer service.
Get the answers to your Driving Excellent Customer Service questions along with Marie's unique insight on the “How” on this Industrial Talk interview!
You can find out more about Marie at the links below. Finally, get your exclusive free access to the Industrial Academy and a series on “Why You Need To Podcast” for Greater Success in 2020. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy!
MARIE PHILLIPS' CONTACT INFORMATION:
Company LinkedIn: https://www.linkedin.com/company/infor/
Company Facebook: https://www.facebook.com/infor/
Company Website: https://www.infor.com/
Industrial Academy (One Month Free Access and One Free Licence for Future Industrial Leader):
THE STRATEGIC REASON “WHY YOU NEED TO PODCAST”:
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