Gary Wood with Fluke Reliability

Industrial Talk is onsite at Xcelerate 2025 and talking to Gary Wood, Customer Success Manager at Fluke Reliability about “You reliability journey today into the future”.

Scott Mackenzie interviews Gary Wood, a passionate industry professional and Customer Success Manager at Fluke Reliability, at the Accelerate 2025 event in Austin, Texas. Gary shares his journey from a military background to a career in manufacturing, emphasizing the importance of personal connections and team buy-in in maintenance and reliability. He discusses the challenges of implementing and sustaining condition-based monitoring (CBM) systems, the role of technology in improving asset management, and the necessity of demonstrating return on investment (ROI) to executive leadership. Gary also highlights the evolving capabilities of CBM tools like Azima, Connect Assets in enhancing predictive maintenance and reducing downtime.

Brian Baker with Sentry Equipment

Industrial Talk is talking to Brian Baker, President and CEO of Sentry Equipment about “Achieving manufacturing excellence with high employee satisfaction”.

Scott Mackenzie interviews Brian Baker, CEO of Sentry Equipment, highlighting the company’s 100-year history and its role in power generation and water sampling. Baker discusses Sentry’s evolution from supporting dairy boilers to power plants and other industries, emphasizing the importance of low-cost energy, a skilled workforce, advanced technology, and the U.S. being the largest market. He also explains Sentry’s transition to employee ownership in 1986, which has motivated employees and improved customer service. Baker advocates for employee ownership as a fair and effective transition strategy for business owners.

Allan Schurr with Enchanted Rock

Industrial Talk is onsite at DistribuTech 2025 and talking to Allan Schurr, Chief Commercial Officer at Enchanted Rock about “Microgrids and onsite generation”.

Scott MacKenzie interviews Allan Schurr, Chief Commercial Officer at Enchanted Rock, about their on-site generation solutions using natural gas reciprocating engines. Enchanted Rock provides backup power for data centers and other industrial customers, offering services to the grid when needed. They have 370 microgrid sites and 2,000 generators, with the largest sites having over 100 generators. Schurr discusses the benefits of natural gas over diesel, the importance of proactive maintenance using data analytics, and the potential for nuclear power in the future. Enchanted Rock is vertically integrated, handling EPC, manufacturing, O&M, and market-facing work.

Paula Courtney with The Verde Group

Industrial Talk is talking to Paula Courtney, President and CEO of The Verde Group about “Eliminating Strategic Blind Spots”.

Scott Mackenzie hosts Paula Courtney from the Verde Group on the Industrial Talk Podcast to discuss customer experience insights and their role in growing and protecting revenue. Paula emphasizes the importance of understanding customer pain points and avoiding vanity metrics like “how much do you love us” surveys. The Verde Group uses AI to analyze unstructured data quickly, helping clients like a large retailer gain $350 million in revenue. Paula highlights the need for effective change management and continuous monitoring to address customer issues and improve business performance. She also discusses the challenges of incentivizing customer participation in surveys and the impact of AI on market research.

Dilraj Kahai and Eric Shufelt with 21Tech

Industrial Talk is onsite at Hexagon LIVE and talking to Dilraj Kahai and Eric Shufelt with 21Tech about “Data is gold and key to success”.

Scott Mackenzie hosts an industrial podcast featuring Dilraj and Eric from 21 Tech, discussing asset management and AI solutions. They highlight the challenges of integrating AI into asset management due to incomplete and dirty data. 21 Tech’s approach involves developing AI point solutions to automate processes and clean data incrementally, making it more manageable for clients. They focus on public sector industries like transit, utilities, and public works, offering pre-built solutions to expand market reach. Eric Shufelt emphasizes the importance of understanding client needs and processes to ensure successful implementations and continuous improvement of systems.