Tara Holwegner with Life Cycle Engineering

SUMMARY KEYWORDS

industrial, work, organization, translated, palo alto networks, operations, change, year, system, ot, reliability, sites, solution, happen, maintenance, scott, learning, subject matter experts, people, lce

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Welcome to the Industrial Talk podcast with Scott Mackenzie. Scott is a passionate industry professional dedicated to transferring cutting-edge industry focused innovations and trends while highlighting the men and women who keep the world moving. So put on your hard hat, grab your work boots, and let's go Alright,

01:14

once again, welcome to Industrial Talk. And welcome to the platform that celebrates industry professionals all around the world that you you are bold, brave, you dare greatly you innovate, you are changing lives. And therefore, you are changing the world. Thank you very much for what you are doing. That's why we celebrate you on Industrial Talk. We are broadcasting from SMRP 31st annual conference here in Orlando. And it is a collection of problem solvers. It is a collection of individuals that are passionate about asset management, reliability, and of course, maintenance. And everything in between are right here, right now. You need to go out to SMRP.org go out to SMRP.org be part of the solution. Get engaged. And if you're not here this time around, be here next year 32, I can do the math. And then you get to meet people like Tara, who happened to be very late. And now we're never rifling through this particular conversation because we need to make you go no, no,

02:14

no, no, no, I am late Scott, I am. But I'm so glad to be here. I'm glad that I made it. And I'll tell you why I'm late I was I was talking, she

02:25

didn't take my first like, I don't care.

02:29

You say you don't care. Okay, but maybe your listeners better be dazzling. So well, it's actually not that good. But so I was I was talking with a customer, I was talking with one of our partners. And it's actually a really good lead in because I wanted to, I wanted to talk with you, Scott about the importance of aligning an organization. You know, today, business is happening, and especially our industrial operations and our industrial partners all over the world. And companies are buying each other and they're merging and, or they're growing. And it's very important when when that happens to develop a sense of, you know, a unity culture across all these different operations across these different sites. Do we do that? Well, it's, I mean, it is it's, it's intentional, and it's difficult. Just thinking about this particular organization. They have over, you know, 50 sites across the world, they probably have that many CMMS some sites don't have CMMS they also have, you know, all that different learning management systems, you know, that comes with acquisitions. Yeah. So, so people are have different training systems, right. And when you think about how important the operations are, and how important reliability is to the operations, you want everybody to be speaking the same language of reliability. Now, it may not be the same. It might be French, it might be German, it might be Spanish, Japanese, but an English but, but having that that vernacular. lexicon Correct. across an organization is very powerful. Right, and then everybody has a similar understanding of how important maintenance planning and scheduling of story management, you know, and that there are these best practices, and that that they're all the same. They might be tweaked, you know, for this or that for a different need for a different operation. But that the basic standard work, you know, is understood and is the same, the KPIs are different depending on what maturity level you are. But there's a similar ground like a foundation right? So how we Um, how we are trying to do that is and I didn't even say what I do. So

05:06

you just went right into it and you're like on a Briggs and Stratton motor, you just,

05:11

you know, man, start me up, I have no problem I have my startup just keep rolling. So I manage with I work with lifecycle engineering, and I have for 15 years, which is kind of crazy. If you told me I'd be at a company for 15 years who started at eight, your sweet, but I have I have definitely the Why am I there because they keep giving me opportunity. So that's another little tidbit about, you know, importance of engagement. But, but I manage intellectual property. So what we do you know, is we sell our subject matter expertise, right. So I do is I work with the subject matter experts, and I distill that information, then I productize. It, whether that be an eLearning course, whether that be an in person training, we've actually taken all of our processes all of our understanding about these different disciplines. And we've put it into a toolkit online. And this particular organization that we're working with, there, they had so many different perspectives, right on what's good maintenance on what's good, you know, what, what constitutes, you know, good? What's the reliability engineer, you know, what do they do? And how can we support them? And so, we, we've introduced the system, so the whole world that's in this organization, all of their sites use the same playbook, they use the same playbook. And we translated it into different languages, right? So, so they're getting the same education, they're all level set with the same philosophy. And no matter what it is, you know, if it's, you know, the lifecycle engineering smarter platform, or if it's, no, these are, these are Asset Management System framework. You know, and these are our, our guiding principles. And this is, you know, how we are going to use Maximo across the organization, or whatever it may be. But to have that consistency, is a very powerful thing. It's a very powerful thing, how

07:22

long? How long does it take for you to make that? You didn't flip a switch? No, no, no translated in from English to French?

07:32

Well, it's over 400,000 words. Okay. So if you take the just the system alone, if you take the the eLearning courses, that all have to be translated, and then they have to look good on the screen, you know, branded, right, correct. And so, for 400,000 words, it takes us about six to eight months to get the whole body of work, translated and tested and put back into the online environment. And it's not, it's an art and a science, right? Because there is the science to translation, you can't just translate something literally. So for example, if somebody who didn't know, industrial operations, they might translate stores, to a grocery store, instead of a storeroom, do you know what I mean? Yeah, sure. So you can't just you know, you can't just pick a, you know, put it up into Google Translate, you know, um, you need to have human translation, and someone that has the industrial context. So it's very challenging, very challenging projects. But the returns, you know, have been phenomenal. Because the by returns, well, I mean, by like, the acceptance, so when we talk about change, you know, and when we talk about, what is the, I guess, we're like the metrics of change, and I was gonna present about that I tried to present about that here, but they didn't accept my presentation. So, you know, slap your hand as I'm trying to find out who the chocolate. So maybe next time, but there, but there are some metrics, you know, have to to see if the changes that you want to implement, are being effective. One of those is adoption. Are people using it? Are they executing the work? How you've lined out that? How are you tracking? Yes, so well make sense. Right, right. Well, you have to have mechanisms for it. We use coaching cards, where the supervisors will go and observe, you know, after implementation, very effective, just but you also got to see like, well, if it's not being adopted, what what what needs to be overcome, maybe there's something wrong with the workflow that needs to be fixed, and it's just not it's not working? and effectively for the users, for the for the technicians. Another one is proficiency. So are they good at it? Yeah. And I didn't make these up. There's actually a brilliant organization on brilliant. I'm brilliant, but I did is prophesy and they are Change Management Research Organization. And they publish every year they published like benchmark for for change management research. And it's really the human side of change. It's really interesting. So prosite.com, check them out. But they write a lot about about adoption and proficiency as being to have to have a big indicator. So are people coming to the morning meetings? Are they coming to the, you know, the pre scheduling mean? There's operations involved, you know, so those are the kinds of things you look for, but with what we've seen with this organization, is that with the translations, that we've seen a lot more people go into the system, complete the E learnings. Even if they are bilingual, so at the German sites, there's a lot of bilingual individuals. But but to have it in the native language, it's, it's an ownership, right, you know, so it's very much theirs. And it can be used, you know, it just has more breath. So there's almost 600 people using the system and, and their fan. That's Jordan, he is an excellent photographer. He's from Raleigh. He's from Raleigh, and he's with you, he did the pictures at SMRP. And he's just such a talent. So I hope you tune in next year in Orlando SMRP is going to be in Orlando again next year. So anyway, 600 people across the world are all learning about maintenance and reliability, best practices, learning about what we call the gold standards, which is a best practice work processes and how how proactive work, you know, should be done, right? From identification to close out or, you know, how the storeroom should be run from how you do your cycle accountings to

12:26

Okay, okay, all the how, how? How are you? How long has it been in place?

12:32

So, it's been the English version. Actually, we started off in 2019. Now, the body of knowledge, you know, has been is collected over 50 years, and then standardized, right. And so and we have it organized by work stream, so by area of discipline. And we, we launched it in 2019, it had a different name than it was called Atlas. And some of our customers still are on the Atlas system, but now we call it the LC smart platform. And in this particular organization, they have had the English now for a year and a half. And we're rolling it out to you know, the other sites over time. It's, it's a, it's a massive project.

13:25

And how success Yeah,

13:28

we are seeing good, yes, we're seeing improvements, we had to go. There was actually some regulatory issues, you know, that needed to be addressed. At one of the sites, there are some problems and through working with the system and and improving, you know, their performance. They've been able to overcome that, right. So, you know, when the when, when the auditors or whatever, come in, I'm

13:57

thinking to myself, I was in regulatory issues with training, like, that's where I was at him going, what?

14:07

This is like, no, no, no, this is there. Gotcha. Gotcha. And so they've been able to overcome a lot of that by by showing the capabilities and then and then their competencies. And for so my background is in instructional design. That's what I was doing for years with the Institute was building courses with our subject matter experts, and MSC MRP. Two, of course, so why wouldn't you legit, but I wasn't going with that. Oh, our, our learning and and I'm, I'm I demand this of any of our designs, and now I have a team of designers that does it with me, but we make it practical. So you said How how can you tell where you can If you have a training, that's just like, click Next, click Next, click Next. And you're just reading the screen or you're listening to it, because it's like the voice over text is saying exactly what's on the slide. I mean, you know, just kill me. But the way we design it is there is activity plans and Action Plan A, take it from the classroom, put it on the job and see what you can do. And that is where that's where the behavior change of learning happens is taking getting it out of the box and into production. So if you see people using the learning and changing their behavior in the right way for the right reasons, then I mean, then you are making a real big difference you are making,

15:49

I don't even know how I don't even have questions they're asking. pretty much covered everything. It's like it's classic. We're able to do it. How do people get ahold of you? So

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they can come to lc.com. But we also have LC e marketplace.com. And there you can, you can buy our elearning from there, or I'm on LinkedIn. So find me. Thank you, Scott.

16:15

You didn't tell me I needed to buckle in for this conversation. He was just sort of sit back and he was just absolutely wonderful. All right, we're gonna have all the conference. Contact information for tar out in Industrial Talk.com Go out there. Right. Cheers. All right. We're broadcasting from the 31st annual SMRP conference here in Orlando, apparently is going to be here next year, right? Yes,

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that's what that's what Shawn Hewitt said. He's the boss. Well, there

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it is. Now that I know that you need to be a part of that smart p 30. To make it happen. Go out to SMRP dotwork. Get engaged. Find out more about being a member become certified. If you are interested in this professional asset management, maintenance and reliability and everything in between. Go out to SMRP.org that is your first stop. Make it happen, Captain. All right. We're gonna wrap it up on the other side. Thank you very much for joining. We will be right back. There you go.

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Thank you. You're listening to the Industrial Talk Podcast Network.

17:21

Yes, her name is Tara. Lifecycle Engineering is the organization and she's absolutely spot on. In all of this just crazy wackiness that's happening out in the marketplace. How do you align your organizations to ensure that they operate as smoothly as they possibly can reach out to Tara find out more all her contact information is out on Industrial Talk.com And speaking of Industrial Talk.com That is a platform a platform is dedicated to industrial content creators you have a podcast it needs to be featured on Industrial Talk you have a blog you have videos featuring on Industrial Talk. It is it's it's it makes it easy for people to get that information, expand your voice, your influence your you know your opportunities, come to Industrial Talk, find out more go. It says collaborate Let's collaborate people will be brave. They're greatly hanging out with Tara changed the world. We're gonna have another conversation coming from SMRP shortly so stay tuned.