On this episode of Industrial Talk, we're onsite at Accruent Insights and chatting with Marvin Clark, Chief Information Officer with Accruent about Building Management System – complete insights into your building assets. Here are the key takeaways:
- Industrial security solutions. 0:00
- Palo Alto Networks provides comprehensive security solutions with over 1100 app IDs, 500 profiles, and 650 threat signatures.
- Marvin Clark, CIO of crew, discusses his background in financial services and how he's learning about the industry.
- Facilities management and data-driven insights. 3:36
- Marvin emphasizes the importance of facilities management, including managing buildings, assets, and people.
- Marvin and Scott MacKenzie discuss the benefits of using a platform for facilities management, including better data management and insights into asset usage.
- Customers want to use data to improve efficiency and identify new opportunities, rather than just maintaining assets.
- Collaboration and data analysis at a user conference. 8:00
- Marvin emphasizes the importance of collaboration and open communication with customers, involving them in the product development process to ensure it meets their needs and expectations.
- Marvin shares their approach to gathering customer feedback, including sharing the company's roadmap and getting feedback throughout the development process, and being flexible and open to changes based on customer input.
- Marvin seeks face-to-face feedback from customers at conference to better understand their needs and opportunities.
- Speakers discuss the rapid pace of technological change and the importance of being flexible and adaptable in the industry.
- Managing building assets and data analysis. 13:48
- Scott MacKenzie and Speaker 2 discuss the importance of trust in data collection and analysis, highlighting the need for partnerships with companies that can deliver reliable data.
- They also touch on the rapid growth of data collection, with an emphasis on the potential value of IoT data and the importance of making sense of it all.
- Marvin Clark of Accruent discusses the importance of managing building assets and data to make better decisions.
- Scott encourages listeners to attend Accruent's Insights conference next year, citing its excellence and the people, food, and information shared.
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MARVIN CLARKS' CONTACT INFORMATION:
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Company LinkedIn: https://www.linkedin.com/company/accruent/
Company Website: https://www.accruent.com/
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Industrial Talk is brought to you by Palo Alto Networks. You've heard me talk about my friends at Palo Alto Networks zero trust OT security delivering a comprehensive security solution for all OT assets, networks, and remote operations. But did you know that the Palo Alto Networks solution provides over 1100 app IDs for OT protocols, over 500 profiles for critical OT assets, and over 650 OT specific threat signatures, now that's best-in-class security delivered, learn more about Palo Alto Networks, zero trust OT security solutions, and how you can achieve 351% ROI over five years. Learn more about the Palo Alto network solution by going out to PaloAltoNetworks.com. That's PaloAltoNetworks.com.
Welcome to the industrial talk podcast with Scott Mackenzie. Scott is a passionate industry professional dedicated to transferring cutting edge industry focused innovations and trends while highlighting the men and women who keep the world moving. So put on your hard hat, grab your work boots. And let's get around
once again, thank you very much for joining industrial talk and thank you for your continued to support. This is a platform, a platform that is dedicated to industry professionals all around the world because you are bold, brave, you're daring greatly. You are changing lives and you are changing the world worthy of celebration. And that's why this platform is for you. All right, we are at a current insights. Nashville, Tennessee. Gaylord is the location about that. Did I nail it this time? That was because this is take two by the way. anybody listening out there? And I'm talking to Marvin Clark. A crew, you got to see this place. If you've ever been to the did you get lost? No,
I've only got last like six times so far.
Six. It's crazy. It's just crazy. All right. Let's get cracking with the conversation. Marvin Clark’s in the house in the hot seat? Yeah. And you can't you can't just wander around this facility. And I'm sure that the other ones are the same, right?
Oh, yeah. It's gigantic. This place is crazy. It's crazy. Yeah.
And then somebody says, yeah, just turn left at the green plant. Thanks. Great. Yeah. She says, yes. It took us forever. And then we finally made it. We found our bed. And
if you ever come down, download the app.
I did that. But I was impatient. Yeah,
that's how I get around now. says you are here. And where do you want to go?
That's pretty doggone cool. No, no, don't go to a task list. There you go call to action. All right. For the listeners out there. Martin, give us a little background on who you are.
Yeah, Marvin Clark, and I'm the CIO for crew. And been with the crew. And for like, the last year and a half and loving, great company, great products. I love our customers. Prior to here, I've spent 30 years in financial services. So this is a new industry. For me. I'm learning every day, but loving what we do.
See, this is interesting. And I'm going to venture into it just for the listeners. You got a crew? And for those listeners that don't know what a crew it. Tell us a little bit about
Do you know
it took me it took me a little while to figure that out? That's for sure. Yeah. I would say if anything to do with facilities management, so it's either managing the buildings themselves, it's managing the assets inside the buildings, managing the people inside the buildings or even outside the building. So if you're looking at remote work or things like that, anything and everything around facilities asset management, that's that's where we really focus our time and energy.
See as you as we're here at the gaylord This thing's a massive a massive facilities. It has a gazillion lights it has you know, H fax, it has so much equipment that has to be managed. Yeah. And and I don't see how you can't use a platform provided by a crew went in any way. I don't know how you manage it. i How do you It's like It's like shopping for PVC, right? You're gonna miss that elbow. Oh, yes.
You're right. You're right. Where? And now I look at things so differently. Like you just said, when I walk into a building now or a hospital, I'm like, Oh, I wonder what's being managed. I wonder who's doing this? I wonder if they're even managing the lights or if they're even managing their assets. That you're a
what why is it important? Outside of the obvious, of course, outside of the obvious you don't want to walk into a dilapidated property you want to walk in They just say, Okay, this is great. And it's one of those unspoken things, you know, you'll know when it's bad, right.
And I think the probably the most important piece is, you, you want to always do better. So you want to make sure that if you have lights, or if you have an h fac, or whatever the case may be that, that doesn't get to a point where you have to replace it and you just didn't know about it. Or maybe you're not using it in the in the way that you think so maybe lights are staying on 24/7, you have no idea. So the more data you can get from each one of your points, each one of your assets, that helps you manage them better. And there's insights that you get that if you weren't looking at the data, you'd have no idea how the assets actually being used and how often it's being used. And if it's being used at all.
Yeah, I and in with that insight with that ability to see this asset, this this living, breathing, you know, physical asset, yeah, you're able to identify areas where you can become more efficient. Yes. Cost savings. Yeah, bottom line value, keep at it. And I would imagine, it's also good for there's churn within the organization, and then you're able to at least create some continuity, is that sort of the right thing,
I think, you know, that, it once you start looking at the data, you stop making assumptions. And the data tells you something, and it can be different for every single company. It could be to your point, how do you more efficiently manage your buildings or your assets? It could also be, wow, man, we've never even looked at that as an asset that could produce some kind of return on investment or do something different that they've never even thought of just because they haven't looked at the data.
Do you find your your customer base? You know that it's it's a, it's monumental, many of these organs, universities, whatever it might be, they're just, they're so busy into the day to day? Are you finding some opportunities to say, Hey, how about something like this? Or let's educate you on that, or whatever it might be? Do you find a willingness to do it? Or are they just in the trenches trying to maintain these things? Like some of these
roles? Oh, yeah, well, one thing I've learned, like I said, this is still a very new industry, for me. How smart and intelligent, and how proactive our customers are. They want to do things differently. It's amazing. And historically, they've just been logos to me, you know, name a big company. And now I'm working with them. They're not just a company, I buy things from or I go to, or my kids go to school out or whatever. But the people that work there are just amazing. They're brilliant, they're smart, and they're so proactive they want to do what's next. I think it's just about getting them information on what we can do and how we can help. And it's that collaboration of we have a solution, or we think we have a solution and they have a problem. Can we come together and solve that problem. And what I've seen on a lot of the causes I've participated in, they're giving us really good ideas, really good things that we should be focused on, that maybe is in our product today, but will be in the future because of the feedback we're getting.
So that's, that's that's key. Yeah. Because you're not you're not operating in a vacuum. No, you're operating in a way that is truly collegial, and maybe collaborative, to be able to identify and then be able to take these conversations and then say, Hey, here's a use case. It's over here, but we can apply it over there. And that's the way so how does in accrued? How do you go through that process? Because sometimes probably some of the ideas or not, it's very niche. Yeah, I got it. Okay. We'll help you with that. Yeah. What's the process within accrued to just sort of make sure that you're constantly with open your base,
talking to them about what we're building, what our roadmap looks like, and then getting their feedback. And in today's world, you can be really flexible. So we think we're going to build something a certain way in six months, eight months, nine months down the road. But we can always change course. So what we want to do is get out there early and share with our customers, here's what we're doing, here's why we're doing it, here's what we've heard from you in the past, but then also continue to get their feedback all the way through. And if they if we're hearing we should take a left turn or a right turn or add something new, we can do that. So getting that functionality out there early and getting their feedback gives us the ability to make changes and then when we do deliver something, it's it's what we all want it together. It's true collaboration. It's not us going away for nine months, building stuff that we think we're that's really cool that we're proud of, but then completely missing the mark. Okay,
so we're at accruing insights here this conference, this user community is at, really at its core, are you hoping to glean some insights and vice versa and be able to share? What's the objective here at this particular event,
I say that there's, there's a couple of first for me selfishly, which you just said, I want to talk to as many folks as I can from all the different customers and clients that we have today. Because I do want their feedback, I want to know what's going through their minds, I want to know, what can accrue and do that we we both know about today, but maybe think even bigger and understand some of their other problems, or maybe even some of their opportunities or, or things that they're thinking about. So for me personally, it's just, I can't wait to talk to as many customers as possible. But then here, I think what we're really trying to do from from the conference perspective is create that collaboration, a little bit of us sharing what we know, and what we want to do through demos and through workshops, but also just getting the feedback. I mean, it's been four years since a crew has been face to face with their customers in the conference. So this is I mean, yeah, we're all dying for this. We're just having those face to face discussions and getting two or three customers together, and seeing them collaborate and seeing how they talk to each other and what their problems are, what their opportunities are. That's what this is all about.
Because right now, I'm looking out behind you. Yeah, absolutely. Yeah. And then you just got tables, and people are surrounded by a terminal and they're talking in their church and people are pointing at the screen. I'm sure. That must be that's that's a part of
it. Oh, this is this is awesome, right? I mean, this is, this is what collaboration looks like this is us wanting to hear what they have to say. And this is the customer sharing what they want and what they need.
So listen, if you can't see it, because it's not in the camera. But right behind Marvin is just multiple tables, with with screens, with the solution up having one on one conversations, and when we need that stuff. It's just, it's pretty, pretty doggone cool. It is cool. So where do you see it going? Where do you see all of this going? Where do you see the trends happening? Because I just, oh, man, these assets? I was here. 20 years ago. It still looks great.
Yeah, this is a beautiful place. This is really awesome. I don't know, you know, I I'd say all of us. None of us talked about chat GPT, six months ago. And if you say you were talking about your lying, wasn't Yeah, none of us were right. And now we're all I was five months ago, five months ago. So So there's so much changing. And I think it comes down to two things. One, capture as much data as possible, because when you have the data to do Sorry, right. And then to figure out how you decipher that data, you have a fast, fast way, but in a correct fashion. So you don't want the data to tell you something's not true. Man, I don't know where this is gonna go. But I know it's going really fast. And so we have Microsoft kind of leading it right now. AWS, or Amazon and Google and companies we don't even know about today, they're going to be jumping in the mix. So I think it's just I think companies need to be really flexible and ready for change. That's gonna be the key. And try things try.
Yeah, see, this is what's interesting. When we start talking about trying. I want to try, but I want to try with somebody I know and trust. I don't want to just try with that somebody off the street. Yes. And yeah, I've hung my AI shingle out. And now I'm also an IoT specialist. Right? Yep. I want to be able to have some conversation with something that means something that I can trust. You agreed. I mean, accrual provides that capabilities.
Totally agree. And I know it sounds like a commercial for Crump. But you're right, you want to go with companies that you have trusted in the past, help build those partnerships with with the new companies that are coming up. And that's what we're trying to do at a current is work with companies that are really good at IoT that we know can deliver the right data so that we can capture that data and figure out the right insights, the right learnings, but across the board outside of a current. I do think it's wise to work with companies you trust. Because it's so fast. It's so fast.
I I remember going to one conference five years ago, whatever. Yeah. And and the topics were, you know, hey, we need to collect data. Well, why? Well, there's something in that data. It's like, you got it. And then all of a sudden, you fast forward, and it's like, yeah, collected, decipher it, identify, make sure that that's the data you, you know, you want and not some sort of, you know, garbage in garbage out type stuff. And
I agree, what I think if we can get to the point, data scientists are incredibly important. They're phenomenal at their job. Yeah. If we all can become data scientists, and you don't need that special role to figure out what what the data is telling you. I think that's when we make a big leap forward.
With who's going to do that. Like what chat GPT
I think it's a little of that it's a little bit of a. So yeah, but I think when we all become experts with the data, and it becomes easy for all of us to identify what the data is telling us. That's when we make a big a big step forward. In my opinion,
don't you think? It's something like, like, I'm an artist, right? I'm an artist. I have a canvas, and I'm drawn on the canvas. I don't know when to pull away, maybe that, you know, a little shading here and a little do, don't you think sometimes data analysts are? Okay, you're, you're at the 99th percentile, right? Are we getting that bang for the buck? Or is there still just gold in the data like, like, there's so much more to gain from it
go gold. Think about how much data we're collecting today, compared to say five years ago? I mean, the size of databases that every company has data, Mart's data warehouses, you name it, data, lakes, just data, data, data, and just little things. Now we're back to the IoT. Just think of all that data that's being collected every single second. It's insane. The
continent of Australia is going to be a cloud farm. It's I don't I don't know. That's a whole nother conversation. Because I have no clue. Yeah,
I don't either. I mean, I
take pictures all the time, right? Yeah. Go someplace. Because the cloud
because the cloud
is just a whole world's gonna be a dog on cloud. It's and, and the energy associated with that to keep those bad boys. Cool and efficient and safe and secure. And
so true. Yes, yes. And two or three or four copies of everything?
No, I'm efficient with mine. No, I'm not. Alright, you are absolutely spectacular. How does somebody get a hold of you?
Reach out to Marvin dot Clark at a cruel.com. That's it. That's it. And you will respond. I will positively respond.
I'm gonna test it out. Or just test it out to rebuild. Well, you were absolutely wonderful. Thank you have a great, I'll be around.
Looking forward to talking to you. All right. Yeah. All
right, listeners. Once again, we are broadcasting from accruing insights here in Nashville, Tennessee, Gaylord. This is an amazing property, at least put it on your bucket list to check it out. We're gonna have a lot more conversation. So we're gonna wrap up on the other side. So stay tuned, we will be right back.
You're listening to the industrial talk Podcast Network.
All right, that's a wrap. That's Marvin Clark. Accrual is the company that was incongruent. Inside, we are talking about managing those building assets, the data, the information coming from the devices, and how important that is to be able to deploy and analyze that information so that you building manager can make better decisions in managing that building asset. Big time. Great conversation. Fun. By the way. You got to go to a crude insight next year, just because it's, it's, it's excellent. The people are excellent. Everything's actually the foods even natural. So it's all excellent. Yep. Put that put them on a bumper sticker. All right. Industrial talk is a platform, a platform that is dedicated to industrial content creators. That's you. You need to be a part of this platform. You have a podcast, you have a blog, you have a video. Industrial talk is the place for you. Let's get let's get this information out there people will be brave daring, greatly hanging out with Marvin changed the world. We're gonna have another great conversation