Chris Napier, a predictive maintenance technician with Augury, discussed the evolution of maintenance and reliability practices over 25 years. Augury's predictive maintenance platform uses advanced sensors and AI algorithms to monitor machine health, integrating with CMMS systems via APIs. Napier emphasized the importance of a solid foundation in reliability practices, such as building a comprehensive Bill of Materials (BOM) in CMMS systems, to effectively utilize new technology. He highlighted the role of human expertise in refining algorithms and ensuring effective preventative maintenance. Napier also stressed the importance of trust and collaboration in implementing and optimizing maintenance strategies.

Outline

Introduction and Welcome to Industrial Talk Podcast

• Scott welcomes listeners to the Industrial Talk Podcast, emphasizing the celebration of industry professionals.
• The podcast is described as the number one industrial-related podcast, focusing on asset management, reliability, and maintenance.
• Scott mentions the current conference at SMRP and encourages listeners to attend future events.

Introduction of Chris Napier and Augury

• Scott introduces Chris Napier from Augury, noting the difficulty in pronouncing the company name.
• Chris explains the origin of the name Augury, referencing ancient practices of predicting the future.
• Chris shares his extensive background in predictive maintenance, lubrication, and reliability across various industries.
• The conversation touches on the evolution of maintenance practices, from manual work orders to advanced CMMS systems.

Augury's Predictive Maintenance and Technology

• Chris describes Augury's predictive maintenance technology, including sensors and AI algorithms.
• The company's platform offers machine health monitoring with predictive analytics and human expertise.
• Chris emphasizes the importance of human involvement in maintaining and refining the algorithms.
• The discussion highlights the continuous improvement of Augury's technology and its impact on manufacturing.

Challenges and Benefits of Implementing New Technology

• Chris discusses the challenges manufacturers face in adopting new technology without a solid foundation in reliability practices.
• The importance of building a comprehensive Bill of Material (BOM) in the CMMS system is emphasized.
• Chris shares strategies for effective preventative maintenance optimization (PMO) and failure modes and effects analysis (FMEA).
• The conversation highlights the need for a structured approach to implementing reliability practices and leveraging technology.

Integration with CMMS Systems and Effective Maintenance Practices

• Chris explains how Augury integrates with various CMMS systems using APIs, streamlining work orders and data management.
• The discussion covers the importance of effective CMMS utilization and the role of human expertise in maintaining and refining predictive maintenance systems.
• Chris shares examples of how Augury's platform can generate work orders and recommendations based on machine health status.
• The conversation touches on the importance of trust and collaboration in implementing and utilizing Augury's technology.

Conclusion and Contact Information

• Chris provides contact information for Augury, encouraging listeners to reach out for more information.
• Scott expresses gratitude for Chris's insights and emphasizes the importance of storytelling in inspiring the next generation of industry professionals.
• The podcast concludes with a reminder of the benefits of attending the SMRP conference and the importance of staying engaged in industry trends and innovations.

Mark Pattison, a former NFL player and keynote speaker at Fluke's Xcelerate event, shared his journey of climbing Mount Everest and the Seven Summits. He discussed overcoming public speaking fears, dealing with snow blindness at 26,500 feet, and the challenges of high-altitude climbing. Pattison emphasized the importance of resilience, faith, and daily discipline. He also highlighted his new book, “Finding Your Summit,” and his involvement with Higher Ground, a nonprofit supporting military and first responders. Pattison's story underscored the human spirit's resilience and the transformative power of setting and achieving ambitious goals.

Outline

Fluke's Xcelerate Event Overview

• Scott introduces the Industrial Talk podcast, highlighting Fluke's Xcelerate event.
• The event featured high-energy keynotes, hands-on predictive maintenance tools, and breakthrough AI diagnostics.
• Real-world strategies for teams to use today were emphasized.
• Xcelerate proved to be a launch pad for smarter, faster, and more reliable operations.

Introduction to Industrial Talk Podcast

• Scott is dedicated to transferring industry innovations and trends while celebrating industry professionals.
• The podcast aims to highlight the men and women who keep the world moving.
• Scott encourages listeners to put on their hard hats and work boots for the discussion.

Mark Pattison's Keynote and Public Speaking

• Scott introduces Mark Pattison, the keynote speaker at the Xcelerate event.
• Mark shares his experience of overcoming the fear of public speaking.
• He recounts his story of climbing Mount Everest, facing snow blindness, and dealing with extreme conditions.
• Mark emphasizes the importance of delivering information and having a compelling story arc.

Challenges of Climbing Mount Everest

• Mark describes the extreme conditions on Mount Everest, including temperatures ranging from 90 to below zero.
• He explains the challenges of consuming calories and dealing with frozen food at high altitudes.
• Mark shares his personal experience of snow blindness and the impact it had on his climb.
• He discusses the logistics and details required to succeed in climbing the highest peaks.

Inspiration and Training for the Seven Summits

• Mark reveals that he first shared his plan to climb the Seven Summits with his high school friend, Hugh Millin.
• Hugh supported Mark's decision and even contributed to his new book, “Finding Your Summit.”
• Mark began training for the climb, starting with easier peaks like Mount Kilimanjaro and Mount Elbrus.
• He moved to Sun Valley, Idaho, to train at higher altitudes, which helped him acclimate better for Everest.

Mark's Personal and Professional Transition

• Mark discusses his move from Manhattan Beach, California, to Sun Valley, Idaho, and its impact on his training.
• He shares a story about buying a house in Sun Valley and how it helped him prepare for high-altitude climbs.
• Mark recounts his experience of spending a night at high camp on Mount Everest without oxygen.
• He describes the importance of having a tent mate and the support he received from his team.

Mark's Faith and Resilience

• Mark talks about the role of faith and resilience in his climbs.
• He shares a story of a Russian climber who helped him get oxygen at the top of Mount Everest.
• Mark reflects on the importance of having faith in a system and the daily discipline required for success.
• He emphasizes the need to be process-driven rather than results-oriented.

Mark's Book and Public Speaking Career

• Mark discusses his book, “Finding Your Summit,” and its focus on building resilience and faith.
• He explains how the book draws from his personal experiences and the lessons he learned from climbing mountains.
• Mark shares his new podcast, also called “Finding Your Summit,” and its goal to inspire and motivate others.
• He talks about his upcoming event, Seven Summits Summit, which aims to bring together aspiring leaders and raise awareness for a nonprofit.

Mark's Nonprofit Work and Personal Impact

• Mark explains the mission of Higher Ground, a nonprofit that empowers military and first responders.
• He describes the various activities and programs Higher Ground offers to help these individuals regain confidence and adapt to life changes.
• Mark shares his personal connection to Higher Ground through his daughter, who has epilepsy.
• He discusses the importance of raising awareness and funds for organizations like Higher Ground.

Mark's NFL Film and Emmy Award

• Mark recounts the story of how the NFL approached him to create a film about his climb of Mount Everest.
• He describes the challenges of filming during the COVID-19 pandemic and the restrictions placed on the film crew.
• Mark shares the success of the film, which was nominated for Best Cinematography and Best Picture.
• He reflects on the impact of the film and how it helped raise awareness for his daughter's foundation, Millie's Everest.

Mark's Future Plans and Final Thoughts

• Mark talks about his desire to climb Mount Elbrus again and the lessons he learned from his previous climbs.
• He reflects on the importance of perseverance and the daily discipline required to achieve his goals.
• Mark shares his plans to continue public speaking and inspiring others through his book and podcast.
• He concludes by encouraging listeners to tell their stories and engage the next generation of leaders.

Scott Mackenzie introduces Elevotec ERP, EAM, and business intelligence solutions on the Industrial Talk Podcast. The episode features Nancy and Corey, industry veterans discussing their careers in reliability and maintenance. Nancy, with 27 years of experience, emphasizes the importance of mentorship and simple explanations in reliability. Corey, with 13 years in the Navy and industry, highlights the need for leadership, mentorship, and workforce development. They stress the importance of overcoming comfort zones, embracing failure, and leveraging technology while maintaining foundational skills. Both advocate for inspiring the next generation and the value of conferences like SMRP for professional growth.

Outline

Introduction to Elevotec and Industrial Talk Podcast

• Scott introduces Elevotec, highlighting their ERP, EAM, and business intelligence solutions.
• Scott thanks listeners for joining the podcast, celebrating industrial professionals and their contributions.
• Scott mentions the SMRP 33 conference in Fort Worth, Texas, and introduces guests Nancy and Corey.

Backgrounds of Nancy and Corey

• Scott asks Nancy and Corey to introduce themselves.
• Nancy shares her 27-year journey in reliability-centered maintenance (RCM) and her passion for the field.
• Corey discusses his 13-year career in maintenance and reliability, starting in the Navy and transitioning to the industrial sector.
• Both guests highlight their experiences and the impact of mentorship on their careers.

Challenges and Opportunities in Mentorship

• Scott emphasizes the importance of inspiring the next generation and addressing the skills gap.
• Nancy stresses the significance of mentorship and the impact of her mentors, particularly John Mowbray.
• Corey talks about the need for vision, leadership, and ongoing support to develop talent.
• Both guests agree on the importance of mentorship and the role of experienced professionals in guiding the next generation.

Inspiring the Next Generation

• Corey discusses the need for workforce development, including training and recruitment efforts.
• He highlights the importance of mentorship and the role of military veterans in the workforce.
• Nancy shares her approach to simplifying complex concepts to make them accessible to new professionals.
• Both guests emphasize the need for practical experience and the value of hands-on training.

Overcoming Comfort Zones and Embracing Failure

• Nancy talks about the importance of getting out of one's comfort zone to achieve personal and professional growth.
• Corey shares his experience with failure and how it has shaped his approach to leadership and problem-solving.
• Both guests discuss the challenges of middle management and the need for effective leadership.
• They emphasize the importance of embracing failure as a learning opportunity and not being afraid to take risks.

The Role of Technology and Certification

• Corey discusses the role of technology in training and developing the next generation of professionals.
• He highlights the importance of certification programs like the Certified Maintenance and Reliability Technician (CMRT).
• Nancy shares her approach to explaining complex concepts using simple analogies.
• Both guests agree on the need for a balanced approach to technology and traditional training methods.

Final Thoughts and Contact Information

• Scott thanks Nancy and Corey for their insights and encourages listeners to reach out to them for mentorship and guidance.
• Nancy provides her contact information and mentions her availability on LinkedIn.
• Corey also encourages listeners to connect with him on LinkedIn for further discussions.
• Scott wraps up the podcast, emphasizing the importance of attending conferences like SMRP to network and learn from industry professionals.

Paul Crocker emphasizes the importance of storytelling and podcasting for creating human connections in business, especially in the context of AI. He suggests using Industrial Talk as a platform to amplify voices and build resilient businesses. Crocker discusses his career journey, starting with the Board of Public Utilities in Kansas City, Kansas, and his role in implementing Maximo systems for reliability and maintenance. He highlights the need for effective training and cultural alignment between operations and maintenance. Crocker also touches on the challenges of sustaining success and the potential of AI to assist in maintenance processes.

Outline

Podcasting as a Marketing Strategy

• Scott emphasizes the importance of storytelling and podcasting to create a human connection with the market.
• Podcasting is recommended as a marketing platform to open doors and create long-term relationships.
• Industrial Talk is suggested as a platform to amplify voices and promote business resilience.
• Scott encourages businesses to consider podcasting to tell their story and build trust with their audience.

Introduction to Industrial Talk Podcast

• Scott humorously questions the year and the background noise, setting a casual tone for the podcast.
• The podcast is broadcasting on-site at SMRP, with Speaker 1 mentioning the reliability and asset management focus.
• Scott humorously comments on the lack of carpet and the constant backing up of forklifts, adding to the informal atmosphere.

Paul Crocker's Background and Career Journey

• Scott introduces Paul Crocker, who has been in the hot seat 27 times, and comments on his changing appearance.
• Paul Crocker shares his career journey, starting with the Board of Public Utilities in Kansas City, Kansas.
• He describes his transition from administrative services to power generation, working with heavy equipment.
• Paul pursued a Bachelor of Science in Network and Communication Management and later took over the maintenance department.

Transition to ReliabilityX and Maximo Implementation

• Paul discusses his role at ReliabilityX, focusing on training and assessments, particularly EAM implementation.
• He mentions the Maximo mass nine rollout for half of the utilities plants in Missouri, with plans to expand to Kansas.
• Paul highlights the importance of training and the support from top management in ensuring the success of the training programs.
• He emphasizes the need for a culture shift and proper training to avoid pushback from the crafts.

Challenges and Solutions in Training and Implementation

• Scott and Paul discuss the different types of training, including system training and reliability training.
• Paul explains the importance of integrating system training with reliability training to ensure practical application.
• He shares his approach to training, focusing on the day-to-day life of maintenance supervisors and crafts.
• Paul emphasizes the need for basic pieces like work initiation and asset location hierarchy to be right before adding more complex features.

Addressing Resistance and Sustaining Success

• Scott and Paul discuss how to address resistance and sustain success in training and implementation.
• Paul mentions the importance of having supervisors who can identify and engage problematic individuals.
• He highlights the need for top management support and the role of supervisors in ensuring the system works well.
• Paul shares his experience with user acceptance testing and the visual cues that indicate successful training.

The Role of AI and Future of ReliabilityX

• Scott and Paul discuss the potential of AI in improving reliability and maintenance processes.
• Paul views AI as an assistant that can provide better answers than Google but acknowledges its limitations.
• They discuss the importance of understanding operations and maintenance working together and the challenges of disconnected management.
• Paul emphasizes the need for passionate doers in the organization and the role of leadership in fostering a culture of innovation and improvement.

Passion and Innovation in Manufacturing

• Scott and Paul discuss the importance of passion and innovation in manufacturing and industry.
• Paul shares his experience in the water and utilities sector, highlighting the complexity and importance of water systems.
• They discuss the need for better public perception of the value of water and the challenges faced by water and wastewater treatment plants.
• Paul emphasizes the importance of accurate and reliable operations in water systems to ensure public health and safety.

Conclusion and Contact Information

• Scott wraps up the conversation, highlighting the importance of storytelling and human connection in business.
• Paul provides his contact information, including his email and LinkedIn profile, for those interested in learning more about ReliabilityX.
• Scott encourages listeners to reach out to Paul and to consider podcasting on Industrial Talk to amplify their voices.
• The podcast ends with a plug for the SMRP event and the importance of attending industry events to network and learn.

Scott Mackenzie announced upcoming events where Industrial Talk will broadcast, including Power Gen January 20-22 and MD&M West February 3-5. He introduced George Williams, who discussed his career progression from a painter to a global asset manager and co-founder of ReliabilityX. George emphasized the importance of growing “doers” through education, training, and mentoring to improve plant performance and reliability. He highlighted the need for practical applications of technology, such as using vibration sensors to prevent product giveaway. George also stressed the importance of collaboration, innovation, and adapting to the changing workforce to ensure sustainability and relevance in the industry.

Action Items

• [ ] Broadcast Industrial Talk on site at PowerGen (January 20–22) and host conversations at booth 349 during the event
• [ ] Broadcast Industrial Talk on site at MD&M West (February 3–5) in Anaheim and engage attendees on the show floor
• [ ] Publish George Williams / ReliabilityX contact information and link on the Industrial Talk website and include it with the episode content
• [ ] Build and maintain the members-only area on the ReliabilityX website with a growing library of Kahoot quizzes (pneumatics, hydraulics, power transmission, etc.) for team training and engagement

Outline

Upcoming Events and Broadcasts

• Scott announces upcoming events where Industrial Talk will be broadcasting on-site, including Power Gen January 20-22 at booth 349 and MD&M West February 3-5 in Anaheim, California.
• Emphasizes the importance of attending these events for manufacturing professionals and encourages listeners to look him up for specific discussions.
• Scott welcomes listeners to the Industrial Talk podcast, celebrating industry professionals and their contributions to making the world a better place.

Introduction of George Williams and ReliabilityX

• Scott introduces George Williams, a key figure at ReliabilityX, and praises the organization for its commitment to storytelling and roundtable discussions.
• George Williams shares his background, starting as a painter in a large pharmaceutical plant and eventually becoming responsible for global asset management.
• Discusses his transition to a $17 billion medical device company and eventually starting his own business with his partner, Joe.
• Highlights the passion of George and Joe for seeing people grow and succeed in their careers.

Core Business of ReliabilityX

• George explains that ReliabilityX's core business is the growth of doers, focusing on educating, training, coaching, and mentoring individuals to improve plant performance and reliability.
• Emphasizes the importance of understanding and focusing on the growth of individuals rather than just the technical aspects of reliability.
• Discusses the need for executive support to scale business and the importance of simplifying reliability for broader understanding and application.
• Outlines the three key principles of reliability: stopping being the source of problems, doing the right preventive maintenance, and managing degradation.

Challenges and Solutions in Reliability

• Scott and George discuss the challenges of maintaining focus in a rapidly changing market and the importance of practical applications of technology.
• George shares examples of practical applications, such as using vibration sensors to prevent product giveaway and automating processes to improve efficiency.
• Emphasizes the need for companies to focus on the relevance of technology to their business and to avoid being distracted by shiny objects.
• Highlights the importance of a people-centric approach to reliability and the challenges of getting executives to support reliability initiatives.

Building a Community of Reliability Professionals

• George discusses the importance of building a community of reliability professionals and the role of ReliabilityX in providing resources and support.
• Mentions the creation of a members-only area on their website, including a Kahoot platform for team building and knowledge checks.
• Emphasizes the need for collaboration within the community to raise awareness of reliability and to share best practices.
• Highlights the importance of innovation in solving reliability problems and the role of ReliabilityX in providing practical solutions.

Addressing the Aging Workforce and Inspiring Young Professionals

• Scott and George discuss the challenge of inspiring young professionals to enter the reliability field and the impact of an aging workforce.
• George shares insights on the generational differences and the need to adapt communication and engagement strategies to reach younger professionals.
• Emphasizes the importance of storytelling and creating a sense of belonging for young professionals to feel part of the reliability community.
• Highlights the role of ReliabilityX in growing 10,000 doers and the importance of a people-centric approach to reliability.

Final Thoughts and Contact Information

• George shares his contact information and encourages listeners to reach out to ReliabilityX for support and resources.
• Scott wraps up the podcast, emphasizing the importance of collaboration, innovation, and education in the reliability field.
• Encourages listeners to attend the SMRP conference and to reach out to Industrial Talk for further support and amplification of their voices.
• Concludes with a call to action for listeners to be bold, brave, and innovative in their reliability efforts.

Greg Perry discussed the importance of humanization in Industry 5.0, emphasizing the need to integrate actualized intelligence with artificial intelligence. He highlighted the significance of mapping workflows and the symbiotic relationship between people, processes, and technology. Perry shared insights from his 25 years of experience in computer maintenance management, stressing the importance of continuous improvement and learning. He also touched on the challenges of inspiring the next generation of asset management professionals and the role of community practice in peer review. The conversation concluded with a call to action for industry professionals to stay engaged and adapt to rapid technological changes.

Action Items

• [ ] Publish Gregory Perry's contact information on the Industrial Talk website so listeners can reach him (post contact details on the episode page).
• [ ] Make LinkedIn profile available as the primary contact channel for Gregory Perry so listeners can connect directly.

Outline

Introduction of New Podcasts

• Scott introduces three new podcasts: “Ask Molly,” focused on marketing and sales, “Business Beatitudes,” on leadership virtues, and “The Human Patch,” on cybersecurity.
• Emphasizes the importance of staying current in marketing and sales, and the unique approach of “Business Beatitudes” on leadership from the heart.
• “The Human Patch” aims to highlight the human element in cybersecurity, working with Farah Barcelona.

Welcome to Industrial Talk Podcast

• Scott welcomes listeners to the Industrial Talk Podcast, celebrating industry professionals and their contributions.
• Highlights the importance of the SMRP event for asset management, maintenance, and reliability professionals.
• Introduces Greg Perry, a legend in the industry, and sets the stage for their conversation.
• Greg Perry humorously clarifies his name, preferring to be called Greg.

Greg Perry's Experience and Insights

• Greg Perry shares his 25 years of experience in attending and speaking at conferences, describing SMRP as a homecoming for the maintenance, reliability, and asset management community.
• Emphasizes the importance of understanding customer needs and the value of face-to-face interactions at events like SMRP.
• Scott and Greg Perry discuss the excitement of meeting people from various industries, such as a company that manufactures pasta.
• Greg Perry uses a metaphor to describe his appetite for learning and staying engaged in the industry.

The Importance of Mapping Workflows

• Greg Perry explains the importance of mapping workflows and understanding the fundamentals of people, process, and technology.
• Shares an example of an engagement where a team had to map out their workflows to understand inefficiencies and improve their processes.
• Highlights the need for continuous improvement and learning, and the importance of not faking it till you make it.
• Discusses the symbiotic relationship between people, process, and technology, and the need for alignment.

Challenges and Opportunities in Industry 5.0

• Scott and Greg Perry discuss the challenges of inspiring the next generation of asset management professionals.
• Greg Perry emphasizes the importance of humanization in Industry 5.0 and the need to break down silos and connect pockets of excellence.
• Highlights the role of actualized intelligence versus artificial intelligence, and the importance of capturing tribal knowledge.
• Discusses the need for continuous improvement and the role of community practice in peer review and learning.

The Role of AI and Humanization

• Greg Perry explains the role of AI as a tool for reliability engineers and the importance of human involvement in decision-making.
• Emphasizes the need for actualized intelligence and the importance of human involvement in AI models.
• Discusses the challenges of trust in AI and the importance of maintaining human involvement in asset management.
• Highlights the need for consistent storytelling and the importance of peer review in the industry.

Conclusion and Contact Information

• Scott wraps up the conversation, emphasizing the importance of humanization in AI and the need for continuous improvement.
• Greg Perry provides his contact information, encouraging listeners to reach out to him on LinkedIn.
• Scott encourages listeners to attend upcoming conferences and stay engaged with the Industrial Talk Podcast.
• The podcast concludes with a reminder of the importance of industry professionals and their contributions to the field.

The conversation features an introduction to three new podcasts within the Industrial Talk Podcast Network: “Ask Molly,” focused on marketing and sales, “Business Beatitudes,” on leadership virtues, and “The Human Patch,” on cybersecurity. The main discussion is with Max Cundiff from Chevron Lubricants, who explains the company's integrated oil production process and the importance of lubricant quality. He highlights the issue of varnish in lubricants, which can be mitigated by Chevron's products, and discusses the company's research and development efforts. Cundiff also touches on the importance of fluid analysis and the potential for energy efficiency improvements in manufacturing.

Action Items

• [ ] @Scott Mackenzie – Post Max Cundiff's contact information and LinkedIn profile on the Industrial Talk website so listeners can easily reach him.
• [ ] Help customers enroll in Chevron's Lube Watch fluid analysis program, including advising on which tests to run, sampling frequency, and proper sample collection procedures.

Outline

Introduction of New Podcasts

• Speaker 1 introduces three new podcasts under the Industrial Talk Podcast Network: “Ask Molly,” focused on marketing and sales, “Business Beatitudes,” centered on leadership virtues, and “The Human Patch,” discussing cybersecurity from a human perspective.
• “Ask Molly” aims to provide straight, jargon-free insights into the world of marketing and sales from an industrial perspective.
• “Business Beatitudes” will explore leadership from a heartfelt perspective, focusing on virtues like generosity and humility.
• “The Human Patch” will delve into the human aspects of cybersecurity, emphasizing the importance of human connections in cybersecurity efforts.

Welcome to Industrial Talk Podcast

• Scott Mackenzie, introduces the Industrial Talk Podcast, highlighting its focus on transferring industry-focused innovations and trends.
• The podcast is recorded live at the SMRP conference in Fort Worth, Texas, focusing on asset management, reliability, and maintenance.
• Scott mentions the importance of the conference for professionals in these fields and introduces the guest, Max Cundiff from Chevron Lubricants.

Max Cundiff's Background and Role at Chevron

• Max Cundiff introduces himself as the industrial sector manager at Chevron Lubricants, responsible for developing go-to-market strategies for industrial products and services.
• Max has been with Chevron for 14 years, spending the last 10 years in customer-facing roles, understanding operational challenges and solving them.
• Chevron is the only fully integrated oil company, refining crude oil into base oil, the main ingredient in lubricants, and controlling the process in-house.
• Max explains the importance of research and development, spending years testing technology before commercializing it to solve specific industry challenges.

Challenges and Solutions in Lubricant Industry

• Max discusses the issue of varnish in circulating oil systems, a byproduct of degraded lubricant, and the challenges it poses to equipment.
• Traditional methods of dealing with varnish, like disassembling equipment or using solvents, can be costly and cause downtime.
• Chevron's product, Bar Tech ISC, allows systems to run for extended periods without immediate downtime, reducing the impact of varnish.
• Max explains the factors that contribute to varnish formation, such as temperature and water contamination, and how Chevron's products can help mitigate these issues.

Chevron's Product Development and Customer Support

• Max highlights Chevron's commitment to research and development, constantly pushing the envelope to provide new products and solutions.
• Chevron collaborates with industry committees and customers to understand and address the challenges faced by different segments.
• Max emphasizes the importance of understanding the problem before developing a solution, ensuring that Chevron's products are tailored to specific industry needs.
• Chevron provides detailed processes and support, including lubrication engineers, to help customers manage the transition to new products and maintain equipment.

Future of Lubricant Technology and Sustainability

• Max discusses the future of lubricant technology, focusing on extending drain intervals and improving energy efficiency.
• Chevron's product, Clarity Elites, a synthetic product, has shown significant improvements in energy efficiency, benefiting both the bottom line and sustainability goals.
• Max explains the importance of fluid analysis in determining the health of oil and the machine, similar to taking blood tests for human health.
• Chevron's sampling program, Lube Watch Fluid Analysis, helps customers set up the right tests and interpret results accurately.

Environmental Considerations and Customer Support

• Max addresses the environmental impact of lubricants, mentioning Chevron's introduction of bio-based products and renewable base stocks.
• Chevron does not currently use recycled oil in its products but focuses on sustainability through bio-based solutions.
• Max emphasizes the importance of proper storage of lubricants to prevent contamination and ensure longevity.
• Chevron provides comprehensive support to customers, including guidance on storing lubricants and ensuring proper maintenance.

Conclusion and Contact Information

• Scott wraps up the conversation, highlighting the importance of the SMRP conference and the value of industry professionals sharing their stories.
• Max provides contact information for Chevron Lubricants, encouraging listeners to visit the website for more resources and to reach out for further information.
• Scott encourages listeners to connect with Max on LinkedIn and to attend the SMRP conference in 2026 to learn more about industry innovations and trends.
• The podcast concludes with a reminder of the importance of celebrating industry professionals and their contributions to the field.

Scott MacKenzie interviews Colin from MaintainX at the SMRP conference in Fort Worth, Texas. Colin discusses Maintain X's mobile-first platform, which integrates with various systems like SCADA, ERPs, and wireless sensors to enhance maintenance decisions and asset availability. The platform, which has a three-week implementation period, supports voice summaries to capture technician knowledge and offers a full web client. MaintainX recently raised funding to enhance AI and mobility features. Colin emphasizes the importance of data strategy and extensibility in modern maintenance practices. Listeners can learn more at gomaintainx.com.

Action Items

• [ ] Reach out to Colin on LinkedIn or the maintain X website to learn more about the platform.

Outline

Introduction and Welcome to Industrial Talk Podcast

• Scott MacKenzie introduces the Industrial Talk podcast, sponsored by CAP Logistics, emphasizing the importance of 24/7 insights into supply chains.
• Scott MacKenzie welcomes listeners to the podcast, highlighting the SMRP conference in Fort Worth, Texas, and introduces Colin from MaintainX.
• Colin shares his experience of working with Maintain X for over two years and his background in the software industry, including his time at Rockwell Automation.

Colin's Background and MaintainX's Funding

• Colin discusses his career journey, including his 10 years in the software business before joining MaintainX.
• Scott MacKenzie inquires about Colin's first SMRP experience, and Colin expresses his excitement and impressions of the conference.
• Colin explains MaintainX's recent funding round, which will enhance AI and mobility features, and improve the product's strength.
• Scott MacKenzie asks about MaintainX's strategic vision and priorities, focusing on AI and mobility.

MaintainX's Features and Differentiation

• Colin elaborates on MaintainX's mobile-first application, which is designed for technicians and other business users.
• Scott MacKenzie asks how MaintainX differentiates itself from other solutions, and Colin emphasizes the platform's extensibility and connectivity.
• Colin explains MaintainX's ability to ingest information from various sources, including wireless sensors, SCADA, and ERPs, to improve maintenance decisions.
• Scott MacKenzie and Colin discuss the importance of bidirectional connectivity and API bridges to integrate with existing systems.

Data Strategy and Implementation

• Colin highlights the importance of understanding data strategy and building integrations with other systems.
• MaintainX offers in-house integration teams and self-serve tools for customers to connect their systems.
• Colin discusses the challenges of OEE and the need for real-time analytics to improve asset availability.
• Scott MacKenzie inquires about the point of diminishing returns with data, and Colin explains the need to balance data collection with business impact.

Implementation Period and Third-Party Solutions

• Colin explains MaintainX's average implementation period of three weeks, emphasizing outcome-based goals.
• MaintainX has a team of over 40 implementation consultants, most of whom are engineers, to ensure successful setups.
• Colin confirms that Maintain X supports third-party solutions, including vibration vendors, Ignition, Kepware, and industrial protocols like MQTT.
• MaintainX is an SAP partner and connects with Oracle and other ERPs, offering fast implementation times for integrations.

Mobile Application and Voice Summaries

• Colin explains that MaintainX is available on iOS and Android devices, with over 90% of technicians using the mobile application.
• The platform offers a full web client with feature parity, but reporting is only available on the desktop version.
• Colin discusses the benefits of using the mobile application to capture accurate data and eliminate pencil whipping.
• MaintainX's voice summaries feature allows technicians to use voice commands to summarize their work, enhancing data accuracy and reducing manual entry.

Future of AI and Industry Trends

• Colin predicts a shift towards more willingness to use AI and other tools in the industry.
• He emphasizes the need for best-in-class solutions that leverage tools from various service providers and build a data platform for better maintenance.
• Scott MacKenzie and Colin discuss the importance of capturing tribal knowledge and using AI to enhance maintenance practices.
• Colin provides contact information for MaintainX, encouraging listeners to visit their website or reach out on social media for more information.

Conclusion and Call to Action

• Scott MacKenzie wraps up the conversation, highlighting the importance of the SMRP conference and the need for asset management, maintenance, and reliability professionals.
• He encourages listeners to connect with Colin and other industry professionals to stay informed about the latest trends and innovations.
• Scott MacKenzie emphasizes the value of the Industrial Talk podcast in sharing insights and connecting with industry leaders.
• The podcast concludes with a reminder to mark next year's SMRP conference on the calendar and to stay tuned for more conversations.

Scott MacKenzie and Joe Caetano discuss the importance of avoiding “chasing the game” in asset management and maintenance. Joe emphasizes the value of strategic investment over reactive decision-making, highlighting the role of Hexagon EAM in providing robust solutions. He shares insights from his experience at SMRP conferences, stressing the need for collaboration and learning. Joe also discusses the significance of understanding business processes and addressing “business trauma” to ensure successful implementation of new systems. He advocates for incremental changes and transparency to sustain efficiency and improve operational reliability.

Action Items

Outline

Introduction and Welcome to Industrial Talk Podcast

• Scott MacKenzie introduces the Industrial Talk podcast, sponsored by CAP Logistics, emphasizing the importance of 24/7 insights into supply chains.
• Scott MacKenzie welcomes listeners to the podcast, celebrating industry professionals and encouraging them to attend the SMRP conference.
• Scott introduces Joe Caetano, the guest for the episode, and sets the stage for discussing “chasing the game.”

Joe Caetano's Background and SMRP Experience

• Joe shares his background, mentioning his multiple visits to the SMRP conference and his appreciation for the energy and solutions available.
• Scott and Joe discuss the friendly and collaborative nature of the SMRP event, likening it to a family.
• Joe talks about the importance of connecting with people and solutions at the conference, emphasizing the value of the event.
• Joe mentions his company's focus on solutions and their partnership with Hexagon EAM, highlighting the benefits of using a tier-one platform.

Discussion on AI and Hexagon EAM

• Joe explains how Hexagon EAM acts as a “quarterback” for AI solutions, providing the necessary data and information.
• He discusses the different stages of maturity in asset management, from starting out to advanced sensor integration.
• Joe uses a hockey analogy to describe “chasing the game,” where good teams invest in strategic practices rather than making rash decisions.
• He emphasizes the importance of listening to machines and people to avoid chasing the game and improve business efficiency.

Challenges of Sustaining Efficiency and Change Management

• Scott raises a concern about sustaining efficiency after achieving initial success, fearing that changes might disrupt progress.
• Joe advises recognizing the aspects that led to success and making small, incremental changes to avoid negative repercussions.
• He warns against replicating success from one situation to another without considering the unique factors of each business.
• Joe stresses the importance of understanding the business and its critical control points to ensure successful change management.

Importance of Business-First Approach and Collaboration

• Joe shares his company's approach of living with and supporting solutions until they are successful, emphasizing the need for a business-first mindset.
• He discusses the importance of transparency, collaboration, and contribution in managing service delivery.
• Joe introduces the concept of “business trauma,” where past negative experiences can hinder progress and collaboration.
• He highlights the need for constructive conversations to identify and address gaps in solutions, ensuring better adoption and success.

Implementation of Solutions and Overcoming Resistance

• Scott and Joe discuss the importance of process mapping and gap analysis to identify and address business trauma.
• Joe explains their methodology of using blueprint templates to facilitate constructive conversations and identify gaps.
• He emphasizes the need for contributors to own the solution and work together to achieve the desired outcomes.
• Joe shares how their approach has led to better adoption and success in implementing solutions, highlighting the importance of collaboration.

Conclusion and Contact Information

• Scott wraps up the conversation, reiterating the importance of the SMRP conference and the value of attending.
• Joe provides his contact information, encouraging listeners to reach out for help or to discuss solutions.
• Scott thanks Joe for the conversation and encourages listeners to reach out to Joe and other industry professionals.
• The podcast concludes with a reminder to put the SMRP conference on the calendar for the next year, emphasizing its importance for industry professionals.

Scott Mackenzie hosts the Industrial Talk Podcast, celebrating industry professionals and their relentless efforts in asset management, reliability, and maintenance. At the SMRP conference, he interviews Paige Haddy, Vice President of Marketing for Mobius Institute and Noria Corporation. Paige emphasizes the importance of mentorship, especially for the younger generation, and the need for reliable education and training. She highlights the significance of consistent, trustworthy information and the role of events like SMRP in fostering connections and professional development. Paige also discusses the value of asking questions and nurturing relationships to inspire the next generation.

Action Items

• [ ] Extend an olive branch to new speakers and presenters to give them a platform to share their stories and expertise.
• [ ] Explore using TikTok or other social media platforms to connect with and inspire the younger generation.
• [ ] Find two or three people to loop in and give them a platform to share their knowledge and experiences.

Outline

Introduction and Welcome to Industrial Talk Podcast

• Scott MacKenzie welcomes listeners to the podcast, celebrating industry professionals and their relentless efforts in solving daily problems.
• Scott mentions the current broadcasting location at SMRP, describing the event as a collection of problem solvers in asset management, reliability, and maintenance.
• Scott introduces Paige Haddy, Vice President of Marketing for Mobius Institute and Noria Corporation, and expresses excitement about her involvement.

Discussion on Upcoming Conferences and Personal Experiences

• Paige shares that they are leaving for a conference in Las Vegas at 4 AM the next morning, highlighting the relentless nature of their work.
• Scott and Paige discuss their experiences with Las Vegas, including personal anecdotes about gambling and dining.
• Paige expresses a desire to visit the Hoover Dam and the Grand Canyon, which are on their list of places to see.
• Scott recalls his first visit to the Grand Canyon, describing the experience as awe-inspiring.

Introduction of Paige Hattie and Her Role at Mobius Institute

• Paige Hattie introduces herself as the Vice President of Marketing for Mobius Institute and Noria Corporation, expressing excitement about her new role.
• Paige explains her responsibilities, including marketing, publishing events, and content-related activities.
• She emphasizes the importance of connecting with people and continuing education in the industry.
• Paige mentions her 12-year experience in the industry and her passion for people and education.

Challenges and Opportunities in Industry Events and Mentorship

• Scott and Paige discuss the challenges of industry events, including the need for new blood and mentorship for the younger generation.
• Paige suggests a mentorship role to help bring up people who might not be in that role already, emphasizing the importance of leading by example.
• They talk about the importance of inspiring the next generation and overcoming the fear of sharing stories.
• Paige encourages embracing uncertainty and using it as fuel for forward progress.

The Importance of Reliable Education and Training

• Scott and Paige discuss the current education system's ability to be nimble and relevant, emphasizing the need for reliable and consistent training.
• Paige highlights the importance of trustworthy education partners, such as SMRP, Mobius Institute, and Noria, for providing reliable and accurate information.
• They discuss the challenges of staying up to date with varying opinions and the importance of ISO accreditation.
• Paige emphasizes the value of events like SMRP for providing a platform for diverse perspectives and reliable education.

Investing in Workforce Education and Inspiring the Next Generation

• Scott and Paige discuss the need for companies to invest in their workforce consistently, not just through one-time meetings.
• Paige emphasizes the importance of building a culture of education, which is an ongoing process.
• They talk about the role of leadership in setting the tone for the younger generation and the importance of consistency in communication.
• Paige shares her experience at the Empowering Women in Industry event, highlighting the importance of asking questions and nurturing relationships.

Leveraging Social Media and Digital Platforms for Outreach

• Scott expresses concerns about the effectiveness of different social media platforms in reaching the younger generation.
• Paige encourages Scott to explore platforms like TikTok, emphasizing the importance of meeting the audience where they are.
• They discuss the potential of using digital platforms to inspire and educate the younger generation.
• Paige shares her own experiences with social media and the importance of starting conversations and taking action.

Final Thoughts and Contact Information

• Scott and Paige wrap up the conversation, emphasizing the importance of connecting with people and building relationships.
• Paige provides her contact information, including her LinkedIn page and email, encouraging listeners to reach out to her.
• Scott encourages listeners to attend the SMRP event in 2026 and to make connections with industry professionals.
• The podcast concludes with Scott reiterating the importance of telling one's story and the role of industrial professionals in shaping the future.

If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation.

Scott MacKenzie introduces an e-book titled “Today's Industrial Renaissance,” a compilation of insights from industry leaders, available for free download on Industrial Talk. At the Xcelerate 2025 conference, hosted by Fluke Reliability, Scott interviews Alexa and Angela from Mobius Institute about their educational offerings. Mobius Institute, celebrating its 25th anniversary, offers various courses in vibration analysis, asset reliability, and other technologies, with over 9,000 students trained last year. They emphasize interactive, fun learning and keep their curriculum updated with new simulators and content. Contact information for Mobius Institute and Mobius Connect is provided for those interested in their courses and events.

Action Items

• [ ] Follow up with Angela Bello (angela.bello@mobiusinstitute.com) for more information about Mobius Institute's courses and educational offerings.
• [ ] Check out the Mobius Institute website (mobiusinstitute.com) and Mobius Connect platform (mobiusconnect.com) to explore the available resources.
• [ ] Consider reaching out to Mobius Institute if interested in having Scott MacKenzie as a voice for their events or content.

Outline

Introduction to the Industrial Renaissance E-Book

• Scott MacKenzie introduces the e-book titled “Today's Industrial Renaissance,” which is a compilation of conversations with industry leaders.
• The e-book aims to address challenges, problems, solutions, strategies, and tools in the industrial sector.
• Scott emphasizes that the e-book is free and available on the Industrial Talk website, encouraging listeners to download it.
• The e-book is inspired by conversations with industry leaders over the past seven years.

Welcome to the Industrial Talk Podcast

• Scott welcomes listeners to the Industrial Talk podcast, highlighting its focus on celebrating industry professionals.
• Scott mentions the current event, Xcelerate 2025, sponsored by Fluke Reliability, and introduces the guests, Alexa and Angela from Mobius Institute.
• The discussion will focus on education, which is crucial for the industrial sector.

Experiences at Xcelerate 2025

• Scott asks Alexa and Angela about their experiences at Xcelerate 2025, noting the importance of face-to-face interactions.
• Angela shares that it's her second or third year attending the event, while Alexa is attending for the first time.
• Angela mentions that meeting people in person helps resolve issues quickly, as seen in a specific case where a problem was solved in 10 minutes.
• Scott highlights the interest in the education component of the event.

Mobius Institute's Role in Education

• Alexa explains that Mobius Institute is well-known for vibration analysis but also offers courses in other areas like condition monitoring.
• Scott recalls a speaker at the event who was certified through Mobius Institute.
• Angela introduces herself as the Business Development Director for North America and Australia, overseeing courses and partners.
• Alexa describes her role as the Business Development and Events Manager, dealing with partners and instructors in North America and Australia.

Mobius Institute's Certification Program

• Scott asks about the differences between Mobius Institute's certification program and other certifications in the reliability field.
• Angela explains that Mobius Institute makes learning fun and interactive, using simulators and animators.
• The certification program is applicable to any industry, technology, or instrument, making it versatile.
• Scott appreciates the emphasis on making learning fun and effective.

Courses Offered by Mobius Institute

• Alexa describes the various courses offered by Mobius Institute, starting with the “Vibe in a Day” course, which provides an overview of vibration analysis.
• The institute offers four levels of vibration analysis courses, as well as non-certification short courses on specific topics like balancing.
• Angela adds that these courses are beneficial for salespeople who need to understand technical aspects to sell products effectively.
• Scott emphasizes the importance of having industry knowledge for asset management and collaboration.

Keeping Up with Industry Changes

• Scott inquires about how Mobius Institute keeps its curriculum current with industry changes.
• Angela explains that the content is refreshed twice a year, and new simulators are created annually.
• The institute has a team of experienced instructors and partners who ensure the courses are delivered effectively.
• Scott asks about the number of courses available, and Alexa mentions that there are over 20 short courses and multiple levels for various topics.

Strategic Vision of Mobius Institute

• Scott asks about the strategic vision of Mobius Institute.
• Angela shares that the institute has been around for 25 years and continues to develop new courses and technologies.
• The institute aims to create more content and technologies, focusing on vibration and other areas.
• Scott agrees with the importance of education, collaboration, and innovation in the industrial sector.

Contact Information and Conclusion

• Alexa provides information on how to contact Mobius Institute and Mobius Connect for more details about their courses and events.
• Angela shares her email address and social media handles for further inquiries.
• Scott encourages listeners to visit the Mobius Institute website and connect with them on LinkedIn.
• The podcast concludes with Scott promoting the e-book and encouraging listeners to stay tuned for more conversations from Xcelerate 2025.

Scott MacKenzie promotes the MEDivice 2025 event in Boston, organized by Informa, highlighting its importance for the medical device industry. At the Xcelerate 2025 event in Austin, Texas, hosted by Fluke Reliability, Lisa from Azima discusses the advancements in maintenance, reliability, and operations. Lisa emphasizes the importance of continuous improvement, the role of AI and ML in predictive maintenance, and the benefits of Azima's wireless and wired solutions for vibration and temperature monitoring. She also touches on the future potential of augmented reality in maintenance. Scott encourages listeners to connect with industry professionals and stay updated on industry trends.

Action Items

• [ ] @Scott MacKenzie – Promote the ME Device Boston event on September 30 – October 1, 2025.
• [ ] Reach out to Lisa on LinkedIn to discuss Azima's solutions further.

Outline

MEDevice Boston Event Overview

• Scott MacKenzie introduces the MEDevice Boston event, scheduled for September 30 through October 1, 2025.
• The event is organized by Informa and is aimed at professionals in the medical device industry.
• Scott emphasizes the importance of education, collaboration, and innovation at the event.
• The event is described as a significant opportunity for networking and learning within the industry.

Introduction to Industrial Talk Podcast

• Scott thanks the audience for joining the top industry-related podcast in the universe.
• The podcast celebrates industry professionals who innovate, collaborate, and solve problems daily.
• Scott mentions the current location of the podcast, Xcelerate 2025 in Austin, Texas, organized by Fluke Reliability.

Interview with Lisa from Fluke Reliability

• Scott introduces Lisa, who is with the Azima brand at Fluke Reliability.
• Lisa shares her background in maintenance, reliability, and operations, highlighting her experience over 20 years.
• Discussion on the advancements in technology, such as AI, augmented reality, and virtual reality, in the manufacturing world.
• Scott and Lisa talk about the ongoing conversations around reliability and the slow adoption of wireless technology by some companies.

Challenges in Reliability and Maintenance

• Lisa discusses the importance of understanding the reliability journey of companies.
• Scott and Lisa talk about the challenges of reactive thinking and the need for continuous training and improvement.
• The conversation touches on the importance of providing more than just financial compensation to retain employees.
• Scott emphasizes the need for stringent technology solutions to address the challenges of attracting and retaining talent.

Azima Solutions and Their Impact

• Lisa explains the history and capabilities of Azima DLI, which started with analysis for the Navy in the 1960s.
• Discussion on the various solutions offered by Azima, including wireless and wired solutions for vibration and temperature monitoring.
• Scott and Lisa talk about the importance of catching equipment issues early to prevent catastrophic failures.
• The conversation highlights the benefits of Azima's cloud-based solutions and the role of AI and ML in providing actionable insights.

Future of Connected Reliability

• Scott and Lisa discuss the vision of connected reliability and the potential for creating work orders based on predictive maintenance.
• Lisa shares her excitement about the future of augmented reality in maintenance and repair processes.
• The conversation touches on the potential for AR to streamline procedures and improve efficiency.
• Scott and Lisa emphasize the importance of continuous improvement and staying ahead of technological advancements.

Conclusion and Contact Information

• Scott thanks Lisa for the insightful conversation and highlights the importance of building a portfolio of trusted advisors for reliability journeys.
• Lisa provides her contact information and encourages listeners to reach out with any questions.
• Scott wraps up the podcast by promoting the upcoming book based on his conversations with industry leaders.
• The podcast concludes with a reminder to stay connected and continue innovating in the industry.

If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation.

Scott MacKenzie interviews Jay Hack, Vice President and General Manager of Fluke Reliability, at the Accelerate 2025 event in Austin, Texas. Jay discusses Fluke's comprehensive reliability solutions, emphasizing the importance of transitioning from reactive to proactive maintenance. He highlights the company's flagship product, E Main, and its role in asset criticality assessments. Jay also mentions the integration of various modalities like vibration and thermography, and the introduction of the ECM portal for centralized condition monitoring. Fluke's strategy includes increased connectivity among portfolios, significant R&D investment, and strategic partnerships to enhance customer value.

Action Items

• [ ] Attend the Accelerate 2025 user conference hosted by Fluke Reliability to learn more about their latest solutions and connect with their team.
• [ ] Reach out to Jay Hack on LinkedIn or at j.hack@fluke.com to discuss Fluke Reliability's offerings and how they can help with your asset management and reliability needs.

Outline

Introduction and Welcome to Industrial Talk Podcast

• Scott MacKenzie introduces the Industrial Talk podcast, emphasizing its focus on industry professionals and innovations.
• Scott welcomes Jay Hack, the Vice President and General Manager of Fluke Reliability, to the podcast.
• Jay Hack is introduced as a key figure in the company, with a significant role in its leadership and strategy.
• The podcast is broadcasting live from the Accelerate 2025 event in Austin, Texas, sponsored by Fluke Reliability.

Jay Hack's Background and Role at Fluke Reliability

• Jay Hack shares his background, mentioning his eight years with Fluke and his recent transition to the reliability division.
• He discusses his responsibilities, including leading the commercial side, M&A strategy, and now overseeing the entire business.
• Scott MacKenzie and Jay Hack reminisce about their first meeting, which was challenging due to Scott's inability to speak.
• Jay Hack highlights his experience in various roles within Fluke, including his current position as Vice President.

Strategy and Customer Engagement at Fluke Reliability

• Scott MacKenzie asks Jay Hack about the strategy for helping customers navigate Fluke's extensive offerings.
• Jay explains the importance of meeting customers where they are, starting with basic work order systems and asset criticality assessments.
• He emphasizes the need for a commitment from leadership to change and improve maintenance practices.
• Fluke offers various training modules and process mapping to support customers in their journey towards proactive maintenance.

Fluke's Depth of Knowledge and Customer Support

• Scott MacKenzie praises the depth of knowledge within Fluke, which gives him confidence in their solutions.
• Jay Hack highlights the strength of Fluke's reliability division, with 750 professionals and a team of experts.
• He provides an example of a large pharmaceutical customer benefiting from the expertise of Fluke's chief corporate metrologist.
• Fluke's ability to provide tailored solutions and support, based on the customer's needs, is a key differentiator.

Modalities and Tools in Fluke's Offerings

• Jay Hack discusses the various modalities Fluke specializes in, including vibration, thermography, and more.
• He explains the different tools and solutions Fluke offers, from route-based maintenance to advanced monitoring systems.
• The ECM portal is introduced as a new offering that integrates vibration data and condition monitoring in one place.
• Fluke's strategy of connecting different tools and systems to provide a comprehensive solution is highlighted.

Connected Reliability and Partnering with Other Companies

• Scott MacKenzie and Jay Hack discuss the concept of connected reliability and Fluke's approach to integrating various tools.
• Jay explains that while Fluke doesn't connect to every device, they aim to make it easy for customers to connect their assets.
• Fluke is increasing partnerships with other companies to augment their offerings and provide better solutions.
• The importance of having a seamless experience for customers, with integrated tools and systems, is emphasized.

Investment in R&D and Future Product Development

• Jay Hack shares that Fluke invests significantly in R&D, almost double the industry average.
• He mentions upcoming new products that will enhance the user experience and provide modern solutions.
• The focus on organic development and continuous improvement is a key part of Fluke's strategy.
• Fluke's commitment to bringing in new technologies and solutions to benefit their customers is highlighted.

Jay Hack's Vision for Fluke's Future

• Jay Hack outlines three main areas of focus for Fluke's future: increased connection among portfolios, investment in organic roadmap, and partnerships.
• He emphasizes the importance of making Fluke's solutions easy for customers to consume and deploy.
• The goal is to provide a seamless experience and better connect different tools and systems.
• Fluke's strategy of continuous improvement and innovation is a key driver for their success.

Conclusion and Contact Information

• Scott MacKenzie wraps up the conversation, praising Fluke's comprehensive solutions and user-friendly tools.
• Jay Hack provides his contact information for listeners who want to reach out to him.
• Scott encourages listeners to connect with Fluke and participate in future events like Accelerate 2025.
• The podcast concludes with a reminder of Fluke's commitment to helping industry professionals succeed.

If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation.

If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation.

Scott MacKenzie hosts the Industrial Talk podcast, celebrating industrial professionals who innovate and solve problems. At the Accruent Insights event in San Antonio, Texas, Scott interviews Noah Reding, General Manager for Accruent's Workplaces Business. Noah discusses the importance of customer-centricity and collaboration, highlighting the complementary products EMS and Famous 360, which focus on space management and facility maintenance. He explains the concept of smart buildings, emphasizing predictive maintenance and energy optimization. Noah also touches on the future of space management, the impact of hybrid work, and the use of data from sensors and Wi-Fi to optimize space utilization.

Action Items

• [ ] Reach out to Noah Reding on LinkedIn (Noah Reding) to collaborate further.

Outline

Introduction and Welcome to Industrial Talk Podcast

• Scott MacKenzie, highlighting his passion for industry innovations and trends.
• Scott welcomes listeners to the Industrial Talk Podcast, celebrating industrial professionals for their boldness and problem-solving skills.
• The podcast is being broadcasted on-site at Accruent Insights in San Antonio, Texas, surrounded by problem solvers and collaborators.
• Scott humorously mentions making the new guest, Noah, feel uncomfortable in the “hot seat.”

Noah Reding's Background and Role

• Scott asks Noah to introduce himself, and Noah shares his background as the General Manager for Accruent's Workplaces Business.
• Noah has 15-20 years of experience in product management and is excited to work with customers at Accruent.
• Scott inquires about Noah's thoughts on the event, and Noah highlights the enthusiasm of the almost 500 attendees.
• Noah emphasizes the importance of understanding customer problems and learning from them.

Overview of EMS and Famous 360 Products

• Scott asks Noah to explain EMS and Famous 360, which are products focused on space management and facility maintenance.
• Noah describes EMS as a space management system and Famous 360 as a maintenance management system that work together to streamline workflows.
• EMS handles space reservations and maintenance, while Famous 360 focuses on the health and maintenance of the facility.
• Noah explains that Famous 360 approaches facility management from a facility-first perspective, rather than an asset-first view.

Defining Smart Buildings and Their Benefits

• Scott asks Noah to define a smart building, and Noah explains that it involves making buildings more self-aware and intelligent.
• Smart buildings use predictive maintenance and data from space management systems to optimize usage and reduce burden on facilities teams.
• Noah provides an example of how smart buildings can save money by optimizing HVAC systems based on occupancy data.
• Scott and Noah discuss the potential bottom-line impact of smart buildings, particularly in terms of sustainability and energy consumption.

Current Trends and Future of Smart Buildings

• Scott inquires about the future of smart buildings, given the current challenges and changes in work environments.
• Noah describes the current state as a period of experimentation and flexibility, with companies and universities testing different policies.
• Noah emphasizes the importance of flexibility and iterative processes in managing smart buildings.
• Scott asks how Accruent stays current with industry trends, and Noah mentions the importance of customer interaction and market research.

Optimizing Space and Utilizing Data

• Scott asks about strategies for optimizing space and gathering data in facilities.
• Noah explains the use of sensors and Wi-Fi access points to monitor occupancy and usage.
• Scott and Noah discuss the continuous evolution of smart building strategies and the need for iterative adjustments.
• Noah highlights the importance of using data from tools like EMS to make informed decisions about space optimization.

Creative Uses of Space and Revenue Generation

• Scott asks about the impact of vacant assets and creative uses of space.
• Noah suggests using space for revenue-generating activities, such as hosting small conferences or events.
• Scott and Noah discuss the potential for generating revenue from underutilized space, making it a valuable asset.
• Noah emphasizes the importance of being creative and flexible in managing space and resources.

Conclusion and Contact Information

• Scott asks Noah for his contact information, and Noah provides his LinkedIn profile.
• Scott thanks Noah for the interview and encourages listeners to reach out to him for collaboration.
• Scott wraps up the podcast, emphasizing the importance of managing assets and buildings in the current environment.
• The podcast ends with a call to action for listeners to reach out and collaborate with the Industrial Talk community.

Scott MacKenzie hosts Joe Caetano from Elevotec to discuss their EAM Hexagon mobile product. Joe demonstrates the app's features, including single sign-on, offline capabilities, and real-time updates. He highlights the app's efficiency in reducing paper usage and improving data accuracy. A case study from a water and wastewater company shows a significant reduction in work orders from 2530 to 1, enhancing operational efficiency. Joe emphasizes the importance of digital tools in modern maintenance, predicting future advancements like AI and potential wearable tech. He encourages organizations to adopt digital solutions to stay competitive and improve asset performance.

Action Items

• [ ] Explore the potential of AI integration within the Hexagon EAM Digital Works mobile solution.
• [ ] Follow Elevotec on social media (LinkedIn) to stay updated on the latest developments and educational content.

Outline

Introduction to Industrial Talk Podcast

• Scott MacKenzie introduces the Industrial Talk Podcast, emphasizing its focus on industry professionals and innovations.
• Scott welcomes listeners and expresses gratitude for their support.
• Scott introduces Joe Caetano from Elevotec, who will discuss a mobile product called EAM Hexagon.
• Scott mentions the importance of staying updated with industry technology and encourages listeners to engage with the platform.

Joe Caetano's Introduction and Background

• Joe Caetano introduces himself as the Practice Director for Elevotec, with extensive experience in maintenance engineering and asset management.
• Joe highlights the evolution of technology from paper to digital solutions, emphasizing the benefits of digital work apps.
• Scott and Joe discuss the inefficiencies and challenges of relying on paper for maintenance records.
• Joe explains the concept of offline apps and their importance in maintaining productivity without a constant internet connection.

Demonstration of EAM Hexagon Mobile App

• Joe begins demonstrating the EAM Hexagon mobile app on his phone, showing how it syncs data both online and offline.
• Scott and Joe discuss the user-friendly interface and the ability to resize the app for different devices.
• Joe demonstrates the single sign-on feature, which simplifies the login process for users.
• Joe shows how the app provides a call to action with inbox notifications for service requests and approvals.

Day in the Life of a Technician

• Joe explains the day-to-day activities of a technician using the EAM Hexagon app, including starting and stopping timers for tasks.
• Joe highlights the importance of accurate barcode scanning for inventory management and precision.
• Joe demonstrates how the app tracks activities and generates follow-up work orders, reducing the need for paper.
• Joe emphasizes the benefits of having all data in one centralized location, improving efficiency and accuracy.

Real-Life Implementation and Feedback

• Joe shares a real-life example of a water and wastewater company that reduced work orders from 2530 to 1 using the mobile app.
• Scott and Joe discuss the significant reduction in administrative work and the improved data quality.
• Joe explains the implementation process, including modernizing configurations and providing training.
• Joe mentions the positive feedback from technicians who appreciate the ease of use and efficiency of the mobile app.

Handling Historical Data and Future Developments

• Joe discusses the process of importing historical data into the EAM Hexagon system, emphasizing the importance of accurate data transposition.
• Joe shares the story of a company that took over two months to modernize their configuration and successfully implement the mobile app.
• Joe talks about the future potential of AI in improving maintenance forecasting and efficiency.
• Joe speculates on the possibility of future devices like Google Glasses enhancing maintenance work.

Conclusion and Contact Information

• Scott and Joe wrap up the discussion, with Scott expressing his admiration for the mobile app and its benefits.
• Joe shares his experience of using cue cards and paper for maintenance schedules in the past and how the EAM Hexagon app has revolutionized the process.
• Joe emphasizes the importance of adopting digital tools for maintenance to stay ahead and improve efficiency.
• Joe provides contact information for Elevotec and encourages listeners to follow them on social media for more updates and educational content.

Scott MacKenzie interviews Jason Meshell from Microsoft Azure at the Accruent Insights user conference in San Antonio. Meshell discusses the evolution of cloud computing, emphasizing its benefits over on-premises solutions, such as data security, scalability, and cost-effectiveness. He highlights Microsoft's strategic partnership with Accruent, which has enabled Accruent to leverage AI and cloud services for data-intensive tasks without the need for extensive on-site infrastructure. Meshell also touches on the environmental considerations, like power optimization and the strategic placement of data centers near power sources. He concludes by encouraging listeners to reach out to him on LinkedIn for further discussions.

Action Items

• [ ] Reach out to Jason Meshell on LinkedIn (Jason Meshell) to discuss further collaboration opportunities.

Outline

Accruent Insights User Conference Introduction

• Scott MacKenzie introduces the podcast and welcomes listeners, emphasizing the importance of celebrating industry professionals.
• The podcast is recorded on-site at the Accruent Insights user conference in San Antonio, highlighting the event's focus on customer-centric solutions.
• Scott MacKenzie introduces Jason Meshell from Microsoft Azure, noting his extensive experience and contributions to the industry.
• The conversation begins with Scott MacKenzie and Jason Meshell discussing the positive atmosphere and customer-focused approach of the conference.

Jason Meshell's Background and Microsoft Azure's Evolution

• Jason Meshell shares his 25-year career in IT, including a decade at IBM and his transition to Microsoft during the cloud revolution.
• He explains the evolution of Microsoft's cloud strategy, from the early days under Steve Ballmer to the current focus on cloud and mobile first.
• Jason Meshell provides a detailed explanation of the transition from mainframe computing to the cloud, emphasizing the benefits of centralized data storage and processing.
• He highlights the economic and security advantages of the cloud, comparing it to the physical mainframe setup.

The Importance of Cloud Adoption

• Scott MacKenzie expresses curiosity about the reluctance of some organizations to adopt the cloud, seeking Jason Meshell's insights.
• Jason Meshell uses a personal anecdote about data storage on phones to illustrate the benefits of cloud storage, including data replication and protection.
• He emphasizes the scalability and reliability of cloud storage, contrasting it with the limitations of on-premises storage.
• The conversation touches on the increasing demand for power to support server farms and the strategic placement of data centers near power sources.

Microsoft's Strategic Partnership with Accruent

• Jason Meshell discusses the early stages of Microsoft's partnership with Accruent, focusing on data cleanup and application transformation.
• He highlights the importance of clean data for effective AI implementation, noting that Accruent's early efforts in data cleanup gave them a competitive advantage.
• The partnership has grown rapidly due to Accruent's proactive data management and the emergence of AI as a critical technology.
• Jason Meshell compares the process of moving data to the cloud with decluttering a home, emphasizing the need for careful refactoring and planning.

The Role of AI and Data in Modern Business

• Scott MacKenzie and Jason Meshell discuss the ongoing demand for data and AI solutions, with a focus on capturing and analyzing vast amounts of data.
• Jason Meshell explains how Accruent uses IoT data to understand and optimize the use of facilities and assets, providing valuable insights for their clients.
• He describes the benefits of cloud computing for temporary data processing, allowing organizations to rent compute power rather than owning it.
• The conversation highlights the efficiency and cost-effectiveness of using cloud services for data-intensive projects.

Microsoft's Infrastructure and AI Power Optimization

• Jason Meshell discusses Microsoft's efforts to optimize power usage in data centers, including the use of AI for power management.
• He explains the strategic placement of data centers near power sources like hydroelectric dams and nuclear power plants to meet the growing demand for compute power.
• The conversation touches on the challenges of infrastructure and transmission, with a focus on the need for efficient data center locations.
• Jason Meshell emphasizes the importance of AI in making informed decisions about data center placement and power optimization.

The Future of Data and Cloud Computing

• Scott MacKenzie and Jason Meshell discuss the exponential growth of data and the need for scalable cloud solutions.
• Jason Meshell explains that Microsoft's capacity is limited by the speed at which concrete dries for new data centers, highlighting the demand for more capacity.
• He mentions that Microsoft is actively seeking to purchase data centers from other companies to meet the growing demand for cloud services.
• The conversation concludes with a discussion on the future of AI and cloud computing, emphasizing the importance of strategic planning and investment in infrastructure.

Closing Remarks and Contact Information

• Scott MacKenzie wraps up the conversation, expressing admiration for Jason Meshell's insights and the importance of being part of the AI and cloud revolution.
• Jason Meshell provides his contact information for listeners interested in learning more about Microsoft's solutions and partnerships.
• The podcast concludes with a reminder to reach out to Scott MacKenzie for future conversations and to stay engaged with the industrial talk community.
• Scott MacKenzie reiterates the importance of celebrating industry professionals and the positive impact they have on the world.

Scott MacKenzie announces a webinar on adapting to new China tariffs in manufacturing, featuring Eric Millinger and Jorge Filio. He then introduces Tara Holwegner to discuss the LCESmartr platform, which leverages 50 years of life cycle engineering knowledge into an educational platform. The platform includes an implementation guide, assessments, work stream packages, and e-learning courses. It has shown a 30% acceleration in reliability improvements and is available in multiple languages. Tara emphasizes the importance of employee engagement and continuous improvement, highlighting the platform's ability to support global operations and provide actionable insights for asset management and reliability.

Action Items

• [ ] Explore the LCESmartr platform by visiting lc.com or emailing info@lc.com to schedule an in-depth demo.
• [ ] Reach out to Tara on LinkedIn to further discuss how the LCESmartr platform can benefit your organization.

Outline

Webinar Announcement and Introduction

• Scott MacKenzie announces a webinar titled “Post Election Manufacturing Adapting to New China Tariffs in 2025” scheduled for Wednesday, November 20, 12 to 1 PM EST.
• The webinar will feature Eric Millinger and Jorge Filio discussing metal casting and fabrication.
• Scott emphasizes the importance of educating, collaborating, and innovating within the manufacturing market.
• The webinar will be available on demand for those who cannot attend live.

Introduction to Industrial Talk Podcast

• Scott thanks listeners for joining and praises industrial professionals for their daily problem-solving and innovation.
• Scott mentions a previous interview with Tara Holwegner at the SMRP event, which was canceled due to a hurricane.
• The upcoming interview will focus on Tara's platform, LCESmartr, which leverages 50 years of life cycle engineering experience.

Overview of LC Smarter Platform

• Scott introduces Tara Holwegner and sets the stage for discussing the LCESmartr platform.
• Tara expresses excitement about the platform and its potential to help listeners and viewers.
• Scott mentions that the interview will include slides and encourages listeners to watch the YouTube recording for a better experience.
• Tara reflects on the previous SMRP conference and looks forward to the upcoming event.

Challenges and Opportunities in Asset Management

• Tara discusses the challenges of workforce retirement and the need for effective onboarding and training of new workers.
• She highlights the importance of stable, reliable systems and documentation to mitigate operational risks.
• Tara mentions the significant capital investments in the industry and the need for strategic growth and expansion.
• She emphasizes the maturing discipline of asset management and the growing interest in digital manufacturing and Industry 4.0.

LC Smarter Platform and Its Benefits

• Tara explains that the LCESmartr platform is a playbook that encapsulates 50 years of life cycle engineering knowledge.
• The platform aims to address the challenges of workforce retirement and onboarding by providing a comprehensive toolkit for reliability and maintenance transformations.
• Tara mentions that the platform has been tested with early adopters and has shown significant benefits in accelerating reliability improvements by 30%.
• The platform includes best practices, tools, and resources to support organizations at various stages of maturity.

Implementation and Assessments

• Tara describes the implementation guide, which outlines the five stages of a transformation: visualize, plan, execute, sustain, and improve.
• The guide includes resources, tools, and guidance for establishing a business case, leading a transformation, and tracking progress.
• Tara highlights the importance of assessments in determining an organization's maturity level and tailoring improvement plans.
• The platform includes assessments for work management, reliability engineering, materials management, and capital delivery design.

Work Stream Packages and Practitioner Tools

• Tara introduces the work stream packages, which provide detailed best practices and tools for various disciplines.
• The platform includes practitioner tools such as critical spares analysis worksheets, asset criticality calculators, and FMEA/EMP tools.
• Tara emphasizes the importance of continuous improvement and the ability to add new resources and tools over time.
• The platform supports global operations with translations into multiple languages, including Japanese, German, French, and Italian.

E-Learning and Certification

• Tara discusses the e-learning courses available in the platform, which cover key topics in maintenance, reliability, and asset management.
• The courses are modularized, allowing organizations to level set their workforce and provide professional development opportunities.
• The platform also includes a reliability engineering certification program, which can be completed through the platform's coursework.
• Tara highlights the benefits of e-learning, including high engagement rates and the ability to onboard new employees efficiently.

Feedback and Support

• Tara explains the feedback loop and support mechanisms available to users of the LCESmartr platform.
• The platform includes a dedicated communications channel for customers to provide feedback and request support.
• Tara mentions the reporting dashboard for leaders to monitor user activity and assess progress.
• The platform supports multiple sites and groups, allowing organizations to measure and improve performance across different locations.

Benefits and Success Stories

• Tara shares success stories and the benefits of using the LCESmartr platform, including improved employee engagement and retention.
• The platform has shown significant savings in spare parts and reduced carrying costs.
• Tara emphasizes the importance of sustaining a culture of reliability and continuous improvement.
• The platform focuses on people, processes, and technology to create safe and efficient work environments.

Conclusion and Contact Information

• Tara encourages listeners to visit the LCE website or email for more information and to schedule a demo.
• Scott praises the LC Smarter platform and its potential to transform organizations in the field of asset management and reliability.
• Tara invites listeners to connect with her on LinkedIn and emphasizes the importance of collaboration and education in the industry.
• Scott wraps up the podcast, encouraging listeners to stay tuned for more conversations and to visit Industrial Talk for more resources and information.

Scott MacKenzie and Israel Ortiz discuss the evolution of Accruent's Space Intelligence (ASI) platform, which helps organizations optimize their workplace utilization and property management. ASI integrates data from various sources, including booking information, facility costs, and leasing data, to provide comprehensive insights. This enables decision-making on space consolidation, expansion, and energy management. Future plans include AI enhancements for scenario planning and recommendations. The platform aims to improve employee experience, collaboration, and cost efficiency by providing visual tools and data-driven suggestions. Ortiz emphasizes the importance of customer feedback in driving product development and staying ahead in the fast-evolving technology landscape.

Action Items

• [ ] Reach out to Israel Ortiz (IOrtiz@accruent.com) to learn more about Accruent's Space Intelligence solution.
• [ ] Connect with Israel Ortiz on LinkedIn.

Outline

Accruent Insights Event Introduction

• Scott MacKenzie introduces the podcast and the event, highlighting its importance and the presence of industrial professionals.
• Scott mentions the location of the event in San Antonio, Texas, and the excitement surrounding it.
• The platform is described as celebrating industrial professionals and their contributions to solving problems and changing the world.
• Scott introduces Israel Ortiz, who is in the “hot seat” to discuss the event and his role.

Introduction to Israel Ortiz and ASI

• Israel Ortiz explains the changes in his life since the previous year, including a shift in focus to ASI (Accruent Space Intelligence).
• Israel describes ASI as a tool that helps workplaces function better, whether in higher education or corporate settings.
• Scott inquires about the relevance of ASI in managing property vacancy, especially in the current real estate market.
• Israel clarifies the concept of an asset, differentiating between industrial and building assets, and discusses the impact of COVID-19 on workplace utilization.

Challenges in Property Management and ASI Solutions

• Israel discusses the challenges faced by property managers in determining the right portfolio of properties and the utilization of spaces.
• He explains how ASI helps by providing a better snapshot of space utilization and occupancy, aiding in decision-making.
• Scott asks for more details on how ASI works, prompting Israel to explain the manual processes previously used and how ASI streamlines these processes.
• Israel highlights the integration of various data sources within ASI, including booking information, facility costs, and leasing data, to provide comprehensive insights.

AI and Future Enhancements in ASI

• Israel mentions the future integration of AI in ASI to automate scenario planning and decision-making.
• Scott inquires about the potential for digital twins, and Israel explains the current and future capabilities of interactive maps and Wi-Fi data gathering.
• Israel shares examples of how ASI helps in reimagining office spaces for better collaboration and employee engagement.
• The discussion touches on the importance of employee experience and how ASI can enhance it by providing insights into space utilization and employee behavior.

Energy Management and Customer Collaboration

• Scott asks about energy management, and Israel confirms that it is a future area of exploration for ASI.
• Israel explains the product line “Observe” and its potential for energy management integration.
• Scott praises Accruent's customer-driven approach, emphasizing the importance of collaboration in developing effective solutions.
• Israel reiterates the company's commitment to working closely with customers to ensure their needs are met and to stay ahead of market trends.

Technological Evolution and AI Potential

• Israel discusses the rapid evolution of technology and its impact on solving problems more effectively.
• Scott and Israel talk about the limitations of Excel and the need for more advanced solutions.
• Israel shares an example of how Accruent helps customers gather facility condition information more efficiently.
• The conversation highlights the potential of AI in providing recommendations and automating decision-making processes.

AI Applications and Customer Benefits

• Israel explains how AI can provide recommendations for asset replacement and OEM selection based on data analysis.
• He discusses the potential of AI in event management for higher education, using the example of the “bot Maurice” to streamline event planning.
• Scott expresses confidence in Accruent's capabilities to deliver on AI-driven solutions.
• The discussion concludes with Israel providing his contact information for listeners interested in learning more about ASI and Accruent.

Closing Remarks and Call to Action

• Scott wraps up the conversation, emphasizing the importance of finding the right professionals to guide organizations through changes.
• He highlights the value of the insights shared by Israel and the potential of ASI to help manage assets effectively.
• Scott encourages listeners to connect with Israel and other professionals to stay ahead in the rapidly changing industry.
• The podcast ends with a call to action for listeners to engage with the Industrial Talk network and its resources.

Scott MacKenzie hosts an industrial talk podcast episode featuring Gilles Mepossi Noutcha, General Manager for the Sites Portfolio at Accruent. Mepossi discusses two of Accruent's products: Lucernex, a real estate management software for retailers, and Siterra, which manages telco tower assets. Lucernex helps retailers optimize their real estate portfolios by managing lease terms, project management, and lease accounting. Siterra assists telco companies in managing their tower assets, including lease management and joint usage. Mepossi also highlights Accruent's compliance with international lease accounting standards and their customer-centric approach, emphasizing global market knowledge and post-sale support.

Action Items

• [ ] Connect with Gilles Mepossi Noutcha on LinkedIn.
• [ ] Explore Accruent's solutions for managing real estate assets, especially in the telecom and retail sectors.
• [ ] Investigate how Accruent's products can help with integrating document management capabilities.
• [ ] Follow up on Accruent's plans to incorporate AI into their real estate portfolio management solutions.

Outline

Introduction and Welcome

• Scott MacKenzie welcomes listeners to the Industrial Talk podcast, emphasizing the platform's focus on celebrating industry professionals.
• Scott introduces the event, Insights on Site, highlighting the presence of problem solvers and the lively atmosphere.
• Scott introduces the guest, Mepossi, who will be the main speaker for the session.
• Mepossi greets the audience and confirms his home base is Houston, despite previous discussions about the UK.

Mepossi's Background and Role

• Mepossi introduces himself as Gilles Mepossi Noutcha, generally known as Mepossi.
• He explains his role as the General Manager for the Sites Portfolio at Accruent, overseeing two products: Lucernex and Siterra.
• Lucernex is a real estate management software for diverse clientele, including dialysis centers and corporate clients.
• Siterra manages real estate for telco companies, helping them maintain their network infrastructure.

Overview of Lucernex and Its Functionality

• Mepossi describes Lucernex as a solution for managing the real estate portfolio of retailers, from planning and site selection to operations and optimization.
• The software helps manage lease terms and critical dates, providing a one-stop shop for all real estate-related information.
• Mepossi explains the importance of project management and lease administration in the retail industry.
• He highlights the configurability of Lucernex, allowing it to customize to unique business use cases.

Data Population and Integration with Red Eye

• Scott inquires about how Lucernex populates data for both Greenfield and Brownfield locations.
• Mepossi explains the straightforward process for Greenfield locations, involving uploading site information and configuring workflows.
• For Brownfield locations, Lucernex can migrate data from existing systems, ensuring a smooth transition.
• Mepossi mentions the recent acquisition of Red Eye, which will integrate with Lucernex to enhance document management capabilities.

Introduction to Cytera and Telco Management

• Scott shifts the conversation to Siterra, the second product in Mepossi's portfolio, focusing on telco tower management.
• Mepossi explains that Siterra helps telco companies manage their assets, including renovation and expansion of towers.
• He discusses the shift in the industry where telco companies offload tower assets to specialized operators for better optimization.
• Siterra allows telco operators to market their assets to multiple end customers, enhancing efficiency and reducing costs.

Changes in UK Lease Treatment and Compliance

• Scott asks about changes in the UK regarding lease treatment, specifically the FRS 102 amendment.
• Mepossi explains that the new standard aligns UK lease treatment with international standards, requiring lease liabilities to be reflected on the balance sheet.
• He reassures that Lucernex is already compliant with the international standard, positioning it well to help UK and Irish customers comply with the new regulation.
• Mepossi emphasizes Accruent's commitment to staying current with global regulations and supporting customers accordingly.

Accruent's Global Strategy and Customer Focus

• Scott inquires about how Accruent stays current with global changes and adapts its solutions.
• Mepossi outlines Accruent's approach, focusing on a comprehensive offering beyond just the product, including local market knowledge, regulatory compliance, and post-sale support.
• He highlights the importance of a strong product, local sales force, and customer success organization in supporting global customers.
• Mepossi reiterates Accruent's commitment to continuous improvement and supporting customers in compliance with local regulations.

Optimizing Property with Lucernex

• Scott asks how Lucernex helps optimize property assets.
• Mepossi explains that Lucernex provides data to help make decisions about renewing, exiting, or optimizing leases.
• The system simplifies lease documents, providing insights into cost per square footage and lease obligations.
• Lucernex helps users efficiently analyze data to make informed decisions about property management.

Incorporating AI in Lucernex

• Scott inquires about the potential for incorporating AI in Lucernex.
• Mepossi shares that Accruent is exploring AI integration to enhance efficiency in workflows and decision-making.
• He mentions ongoing discussions with customers to identify specific use cases for AI in real estate management.
• The goal is to leverage AI to provide quicker access to necessary information and support more efficient decision-making.

Contact Information and Closing Remarks

• Scott asks how listeners can get in touch with Mepossi.
• Mepossi provides his LinkedIn profile and encourages listeners to reach out for further discussions.
• Scott wraps up the conversation, emphasizing the importance of problem solvers and the role of Accruent in managing telco assets.
• The podcast concludes with a call to action for listeners to connect with Mepossi and explore Accruent's solutions.

Pete Mansel, Chief Sales Officer at Accruent, discussed the evolution of their global sales strategy, emphasizing integrated solutions to meet client needs. He highlighted the importance of connected workflows and reducing vendor reliance. Mansel shared a success story of a pipeline company centralizing their engineering documents, which took nine months and continues with ongoing enhancements. He noted trends such as digital transformation, cloud adoption, and the regulatory landscape, particularly in Australia and New Zealand. Mansel also touched on the application of AI in predictive maintenance and the need for automation due to labor market challenges.

Action Items

• [ ] Connect with Pete Mansell on LinkedIn or email him at pete.mansell@accruent.com.

Outline

Introduction and Welcome

• Scott MacKenzie welcomes listeners and thanks them for their support, emphasizing the platform's celebration of industrial professionals.
• Scott mentions the event location in San Antonio, Texas, and notes the lively atmosphere.
• Scott introduces Pete Mansel, Chief Sales Officer at Crew, and sets the stage for discussing sales trends.

Pete Mansel's Background and Role

• Pete Mansell provides a brief background, mentioning his six-year tenure at Crew and the transformation of the company into an enterprise software company.
• Pete elaborates on the global nature of his role, mentioning teams in North America, Europe, Latin America, Australia, and New Zealand.
• He discusses the collaboration required across different time zones and the importance of unifying the global team.
• Pete highlights the diverse portfolio of solutions offered by Crew, including asset management and workplace solutions.

Strategic Approach to Integrated Solutions

• Scott and Pete discuss the strategic goal of providing comprehensive, integrated solutions rather than point solutions.
• Pete explains that many clients prefer integrated suites to reduce the number of vendors and drive greater efficiencies.
• He emphasizes the importance of connected workflows and bringing together best-of-breed technologies to provide a common platform.
• Pete mentions the role of change management in helping clients transition to integrated solutions.

Customer Relationships and Value Propositions

• Pete discusses the importance of understanding customer pain points and developing a vision for their future needs.
• He explains the process of collaborating with customers to create project plans and develop value propositions.
• Pete highlights the importance of demonstrating quantifiable ROI and working with customers to refine business models.
• He shares an example of a large pipeline company that centralized their engineering documents to improve efficiency and safety.

Success Stories and Customer Partnerships

• Pete shares a success story about a pipeline company that centralized their engineering documents using Crew's solutions.
• He explains how the company standardized on a common platform, improving training, knowledge sharing, and maintenance.
• Pete mentions the nine-month initial project and the ongoing partnership with the company for continuous improvement.
• He discusses the importance of staying ahead of the curve with new capabilities and innovations.

Trends and Future Directions

• Pete identifies trends such as the push for holistic offerings, digital transformation, and a cloud-first mindset.
• He mentions the regulatory landscape, particularly in Australia and New Zealand, and the need for cloud infrastructure.
• Pete discusses the importance of integrated platform offerings and the role of AI in predictive maintenance.
• He shares examples of clients looking to automate workflows and reduce the human element in processes.

AI and Digital Transformation

• Pete talks about the application of AI in predictive maintenance and the importance of leveraging technology to scale productivity.
• He mentions internal experiments with AI at Crew and the goal of embedding AI within their products.
• Pete shares an example of a client looking to automate work orders using IoT sensors and AI-based rules engines.
• He discusses the impact of AI on addressing labor market challenges and the need for digital-first technologies.

Closing Remarks and Contact Information

• Scott MacKenzie wraps up the conversation, emphasizing the importance of AI and aggregation in making organizations more efficient.
• Pete Mansel provides his contact information, encouraging listeners to connect with him on LinkedIn or via email.
• Scott thanks Pete for his insights and highlights the importance of reaching out to Pete for further discussions.
• The podcast concludes with a call to action for listeners to engage with the platform and amplify their voices.

Scott MacKenzie hosts an industrial talk podcast episode featuring Christie Flores, head of marketing and SVP of partner programs at Accruent. Christie discusses the importance of customer engagement and collaboration at the Accruent Insights 2024 conference in San Antonio, highlighting the event's significance for the company and its 500 attendees. She emphasizes the company's focus on innovation, user-friendly products, and cloud-first strategy. Christie also mentions the integration of AI and machine learning, supported by Ford of, to enhance business operations across various departments. The conversation underscores the value of community, networking, and continuous improvement in technology.

Action Items

• [ ] Connect with Kristi Flores, SVP of Marketing and Partner Programs at Accruent, on LinkedIn or through the company website to discuss Accruent's solutions and how they can help your business.
• [ ] Explore how Accruent is leveraging AI and cloud technology to enhance their products and services, and understand how these capabilities can benefit your organization.
• [ ] Participate in Accruent's future user conferences and events to stay engaged with the company's product roadmap, provide feedback, and collaborate with other customers.

Outline

Accruent Insights 2024 Overview

• Scott MacKenzie introduces the podcast and welcomes listeners, emphasizing the importance of industrial professionals and their contributions.
• Scott mentions the current event, Accruent Insights 2024, held in San Antonio, Texas, highlighting its significance and the company's impact.
• Kristi Flores, the head of marketing and SVP of partner programs, joins the conversation, expressing her excitement about the event.
• Scott and Kristi discuss the venue's suitability for bringing people together, contrasting it with last year's venue at the Gaylord.

Kristi Flores' Role and Event Importance

• Kristi introduces herself, detailing her responsibilities as the head of marketing and SVP of partner programs.
• Scott inquires about how Christie and her team distill the insights from the event into actionable items for customers.
• Kristi explains the various ways information is gathered, including one-on-one meetings and larger conferences, emphasizing the value of customer feedback.
• Kristi shares an example of a meeting where customer ideas sparked significant breakthroughs, highlighting the power of collaboration.

Roadmaps and Innovation

• Scott asks about the roadmaps for each platform and solution, seeking clarification on how they are communicated to customers.
• Kristi describes the holistic vision for the company, focusing on connected ecosystems and efficient workflows.
• She provides examples of how products like Red Eye Maintenance are integrated to enhance customer experience.
• Kristi emphasizes the company's commitment to innovation, mentioning disruptive technologies like current space intelligence.

User Experience and Cloud Strategy

• Scott and Kristi discuss the importance of user experience, aiming for intuitive interfaces that minimize clicks and provide immediate insights.
• Kristi highlights the company's focus on making products user-friendly and predictive, enhancing customer efficiency.
• Scott inquires about the company's transition to a cloud-first strategy, and Kristi confirms the shift, citing security and innovation as key drivers.
• Kristi explains the benefits of cloud-based updates, including continuous delivery and reduced downtime for customers.

Customer Feedback and Collaboration

• Scott asks if the company looks back at customer feedback to implement requested features, and Kristi confirms that it is a gratifying process.
• Kristi emphasizes the value of community and networking at the event, where customers share tips and ideas to help each other.
• Scott and Kristi discuss the importance of collaboration and the willingness to talk, given the rapid pace of technological change.
• Kristi shares an example of a collaborative dinner with customers, highlighting the generosity and support within the community.

AI and Innovation with Fortive

• Scott inquires about the company's relationship with Fortive and how AI is being integrated into their solutions.
• Kristi explains the various ways they collaborate with Fortive, including access to a team of data scientists and digital marketing support.
• She describes a recent hackathon focused on AI, where teams pitched ideas to accelerate business goals and challenges.
• Kristi emphasizes the importance of making AI approachable and providing space for teams to think big and share ideas.

AI Impact and Prioritization

• Scott asks how the company prioritizes AI and its impact on business, seeking examples of deployed AI solutions.
• Kristi explains that AI is used to address business priorities, aiming to enhance efficiency, creativity, and productivity.
• She provides examples of AI use across different departments, including product engineering, legal, and marketing.
• Kristi highlights the importance of using AI as an accelerant and enabler, driving faster and better solutions.

Connecting with Kristi Flores

• Scott asks how listeners can connect with Kristi if they want to be part of the company's solutions or have needs they want to discuss.
• Kristi suggests connecting via LinkedIn or finding her information on the company's website.
• Scott reiterates the importance of collaboration, innovation, and education, encouraging listeners to reach out and have conversations.
• Scott wraps up the podcast, emphasizing the value of technology and solutions provided by companies like Accruent, and invites listeners to stay tuned for more conversations.

Scott MacKenzie and Richard Leurig discuss the Accruent Insights 2024 conference in San Antonio, emphasizing the importance of customer feedback and innovation. Richard, the new president of Accruent, highlights the company's shift from individual products to interconnected ecosystems, known as the “better everyday way.” Accruent serves diverse industries, including higher education and asset management, offering solutions for space planning, facilities maintenance, and asset management. The conversation also touches on the rapid pace of technological change, the role of AI, and the importance of cybersecurity. Richard emphasizes Accruent's commitment to continuous improvement and customer-centric innovation.

Action Items

• [ ] Connect with Richard Leurig on LinkedIn or email him at richard.laurg@accruent.com to learn more about Accruent.
• [ ] Explore Accruent's solutions and how they can help manage facilities and assets across the entire lifecycle.

Outline

Welcome and Introduction to the Event

• Scott MacKenzie welcomes listeners to the Industrial Talk podcast and introduces the event, Accruent Insights 2024, being held in San Antonio.
• Scott and Richard discuss the Riverwalk in San Antonio, expressing their admiration for the area.
• Scott sets the stage for the podcast, mentioning the focus on Accruent and the users at the event.
• Richard shares his excitement about the conference and its purpose.

Insights from the Conference

• Richard explains that the conference is not just about roadmaps but also about gathering insights from customers.
• He mentions that feedback from the previous year's conference significantly influenced their innovation.
• The conference aims to understand common trends across different customer segments.
• Scott acknowledges the importance of customer feedback and insights in driving innovation.

Richard's Role and Vision for Accruent

• Scott asks Richard about his role as the new president of Accruent and his vision for the company.
• Richard emphasizes building an innovation culture and maintaining a customer-first approach.
• He discusses the transition from individual point products to interconnected ecosystems, known as the “better everyday way.”
• Richard highlights the importance of continuous improvement and adapting to the ever-changing needs of their customers.

Overview of Accruent's Products and Services

• Scott inquires about Accruent and the technologies that make up the company.
• Richard explains that Accruent serves a diverse group of customers, primarily in workplace and higher education.
• He details the various products and services offered, including space planning, facilities maintenance, lease administration, and asset management.
• Richard mentions the integration of IoT, predictive maintenance, and anomaly detection in their solutions.

Change Management and Internal Transformation

• Scott asks how Accruent helps companies transition to their comprehensive solutions.
• Richard describes the internal transformation process, which involved combining best-in-class products into cohesive solutions.
• He explains the concept of “de-silification” and the importance of serving customers with a full set of solutions.
• Richard notes that the momentum behind this transformation was evident at the previous year's conference.

Consulting and Partner Network

• Scott inquires about the support Accruent provides for customers looking to transition to their solutions.
• Richard confirms that they have solution consultants and a professional services team to assist with transformations.
• He mentions the importance of channel partners and technology partners in providing industry-specific consulting.
• Richard emphasizes the holistic approach to installing and supporting Accruent products.

Customer Adoption and Business Challenges

• Scott asks about customer concerns regarding the speed of innovation and technology changes.
• Richard explains that customers adopt changes for various reasons, such as business challenges, sustainability, or productivity mandates.
• He mentions the importance of making business cases to executives for adopting new technologies.
• Richard highlights examples of how Accruent's solutions help customers with predictive maintenance and energy efficiency.

Future Trends and Generative AI

• Scott asks about future trends and technologies that Accruent is focusing on.
• Richard discusses the emergence of generative AI and its potential impact on maintenance technicians.
• He emphasizes the importance of ensuring the safety and security of AI-driven solutions.
• Richard mentions the need for segmenting AI to prevent it from pulling information from the public internet.

Cybersecurity and Information Security

• Scott and Richard discuss the importance of cybersecurity in the context of connected environments.
• Richard explains that Accruent has a robust cybersecurity and information security practice, leveraging resources from Fortive.
• He highlights the importance of staying up-to-date with emerging trends and vulnerabilities.
• Richard mentions the transition to cloud and SaaS solutions and the need for customers to feel secure with these products.

Relationship with Fortive and Facilities and Asset Life Cycle (FAL)

• Scott inquires about Accruent's relationship with Fortive and the FAL group.
• Richard explains that Fortive is made up of 18 operating companies, each with its own focus.
• He describes the FAL group, which includes Accruent, Service Channel, and Gordian, and their focus on the entire life cycle of facilities and assets.
• Richard highlights the integration of Fortive tools and practices to build products more efficiently and innovatively.

Conclusion and Contact Information

• Scott wraps up the conversation, expressing his admiration for the event and Accruent's innovation culture.
• He provides Richard's contact information for listeners interested in learning more about Accruent.
• Scott thanks Richard for his time and insights, and they conclude the podcast.